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  1. Help-Desk
  2. HELP-5436

FIWARE.Request.Lab.Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello

          I can’t seem to login with one of my user bf@ceptu.com, I have reset the password, still without any luck.

          All I get back is :

          You are not authorized for any projects.

          I would actually like to delete this account.

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: John Smedegaard <js@ceptu.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		31m 59s 1 Giuseppe Cossu 01/Dec/15 12:48 PM
            In Progress In Progress Answered Answered
            		1s 1 Giuseppe Cossu 01/Dec/15 12:48 PM
            Answered Answered Closed Closed
            		20d 5h 7m 1 Pietropaolo Alfonso 21/Dec/15 5:55 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            mev Manuel Escriche made changes -
            Sender Email js@ceptu.com
            mev Manuel Escriche made changes -
            Summary FIWARE.Request.Lab.FIWARE.RequestLabFIWARE Lab Assistance FIWARE.Request.Lab.Assistance
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.RequestLabFIWARE Lab Assistance FIWARE.Request.Lab.FIWARE.RequestLabFIWARE Lab Assistance
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Tech.FIWARE Lab Assistance FIWARE.RequestLabFIWARE Lab Assistance
            mev Manuel Escriche made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            Component/s FIWARE-TECH-HELP [ 10278 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance FIWARE.Request.Tech.FIWARE Lab Assistance
            alfopietro Pietropaolo Alfonso made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            alfopietro Pietropaolo Alfonso added a comment -

            Dear user,
            your account was corrupted. We have deleted it.
            Please, try to register again.

            Thanks,
            Alfonso

            Show
            alfopietro Pietropaolo Alfonso added a comment - Dear user, your account was corrupted. We have deleted it. Please, try to register again. Thanks, Alfonso
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            I've deleted the user account as Alfonso has asked. Now the ticket is assigned to him. I guess we can close the issue when he asks the user to create the account again.

            Show
            aalonsog Alvaro Alonso added a comment - I've deleted the user account as Alfonso has asked. Now the ticket is assigned to him. I guess we can close the issue when he asks the user to create the account again.
            Hide
            Permalink
            mev Manuel Escriche added a comment -

            Fixed?

            Show
            mev Manuel Escriche added a comment - Fixed?
            aalonsog Alvaro Alonso made changes -
            Assignee Alvaro Alonso [ aalonsog ] Pietropaolo Alfonso [ alfopietro ]
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Done!

            Show
            aalonsog Alvaro Alonso added a comment - Done!
            mev Manuel Escriche made changes -
            Component/s FIWARE-TECH-HELP [ 10278 ]
            Component/s FIWARE-LAB-HELP [ 10279 ]
            Hide
            Permalink
            alfopietro Pietropaolo Alfonso added a comment -

            Could you remove the account of the user? I will ask him to register again

            Show
            alfopietro Pietropaolo Alfonso added a comment - Could you remove the account of the user? I will ask him to register again
            Hide
            Permalink
            alfopietro Pietropaolo Alfonso added a comment -

            Hi Alvaro,
            next time (in the same situation) please assign me back the ticket, otherwise I don't have alert on it.
            Thx!

            Show
            alfopietro Pietropaolo Alfonso added a comment - Hi Alvaro, next time (in the same situation) please assign me back the ticket, otherwise I don't have alert on it. Thx!
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment - - edited

            Hi,

            the account is corrupted. It seems the user has deleted the project associated with his account (I suppose accidentally). The easiest solution is to remove the account and ask the user to register again.

            BR

            Show
            aalonsog Alvaro Alonso added a comment - - edited Hi, the account is corrupted. It seems the user has deleted the project associated with his account (I suppose accidentally). The easiest solution is to remove the account and ask the user to register again. BR
            alfopietro Pietropaolo Alfonso made changes -
            Assignee Pietropaolo Alfonso [ alfopietro ] Alvaro Alonso [ aalonsog ]
            Hide
            Permalink
            alfopietro Pietropaolo Alfonso added a comment -

            Hi Alvaro,
            could you help us in order to understand the situation of this user account?

            Thank you very much!

            Alfonso

            Show
            alfopietro Pietropaolo Alfonso added a comment - Hi Alvaro, could you help us in order to understand the situation of this user account? Thank you very much! Alfonso
            alfopietro Pietropaolo Alfonso made changes -
            Assignee Giuseppe Cossu [ gcossu ] Pietropaolo Alfonso [ alfopietro ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            I am trying to delete the account bf@ceptu.com. I keep getting Fiware
            update emails from it. When I try to login I get the following :

            • You are not authorized for any projects.

            I can request a new password for the account, but I still can't login. When
            I request a new confirmation email, it says my email is already confirmed.
            ceptuDev is probably mine yes, though I thought I have deleted it.

            Thank you for the help.

            Kind Regards,
            John Smedegaard
            website : www.ceptu.com
            mobile: +45 28 93 52 43

            On Tue, Dec 1, 2015 at 2:43 PM, Help-Desk <jira-help-desk@fi-ware.org>

            Show
            fw.ext.user FW External User added a comment - I am trying to delete the account bf@ceptu.com. I keep getting Fiware update emails from it. When I try to login I get the following : You are not authorized for any projects. I can request a new password for the account, but I still can't login. When I request a new confirmation email, it says my email is already confirmed. ceptuDev is probably mine yes, though I thought I have deleted it. Thank you for the help. Kind Regards, John Smedegaard website : www.ceptu.com mobile: +45 28 93 52 43 On Tue, Dec 1, 2015 at 2:43 PM, Help-Desk <jira-help-desk@fi-ware.org>
            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hi,
            sorry but it is not clear to me the situation. Can you explain better the situation, please?
            What I can see is that there is this tenant "ceptuDev" without any member. Is it your tenant? If yes, have you deleted the related accounts?

            Regards,
            Giuseppe

            Show
            gcossu Giuseppe Cossu added a comment - Hi, sorry but it is not clear to me the situation. Can you explain better the situation, please? What I can see is that there is this tenant "ceptuDev" without any member. Is it your tenant? If yes, have you deleted the related accounts? Regards, Giuseppe
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            When I try to resend the confirmation email, I get that this email (
            bf@ceptu.com) has already been confirmed. Can you check if the email is on
            the mailing list? I am trying to delete the account so I no longer get
            double emails from it.

            Kind Regards,
            John Smedegaard
            website : www.ceptu.com
            mobile: +45 28 93 52 43

            On Tue, Dec 1, 2015 at 12:47 PM, Help-Desk <jira-help-desk@fi-ware.org>

            Show
            fw.ext.user FW External User added a comment - When I try to resend the confirmation email, I get that this email ( bf@ceptu.com) has already been confirmed. Can you check if the email is on the mailing list? I am trying to delete the account so I no longer get double emails from it. Kind Regards, John Smedegaard website : www.ceptu.com mobile: +45 28 93 52 43 On Tue, Dec 1, 2015 at 12:47 PM, Help-Desk <jira-help-desk@fi-ware.org>
            gcossu Giuseppe Cossu made changes -
            Assignee Giuseppe Cossu [ gcossu ]
            gcossu Giuseppe Cossu made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            gcossu Giuseppe Cossu made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hi,
            as already mentioned there is not an account with those emails.
            Check the registration email and use the right account, then you can reset your password using this link: https://account.lab.fiware.org/password/request/

            Regards,
            Giuseppe

            Show
            gcossu Giuseppe Cossu added a comment - Hi, as already mentioned there is not an account with those emails. Check the registration email and use the right account, then you can reset your password using this link: https://account.lab.fiware.org/password/request/ Regards, Giuseppe
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            I can request a change password on bf@ceptu.com. I am not sure if it is a
            trial account.

            Kind Regards,
            John Smedegaard
            website : www.ceptu.com
            mobile: +45 28 93 52 43

            On Tue, Dec 1, 2015 at 12:27 PM, Help-Desk <jira-help-desk@fi-ware.org>

            Show
            fw.ext.user FW External User added a comment - I can request a change password on bf@ceptu.com. I am not sure if it is a trial account. Kind Regards, John Smedegaard website : www.ceptu.com mobile: +45 28 93 52 43 On Tue, Dec 1, 2015 at 12:27 PM, Help-Desk <jira-help-desk@fi-ware.org>
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hi,
            I've just checked but apparently those accounts don't exist.
            Are you using the fiware-lab as community account or trial account?

            Regards,
            Giuseppe

            Show
            gcossu Giuseppe Cossu added a comment - Hi, I've just checked but apparently those accounts don't exist. Are you using the fiware-lab as community account or trial account? Regards, Giuseppe
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                alfopietro Pietropaolo Alfonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                5 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: