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  1. Help-Desk
  2. HELP-5415

FIWARE.Request.Lab.Gent.Unable to start instance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,

          While I was trying to create snapshots from my existing instances I stumbled upon a problem.
          I wasn’t able to create the snapshots so I decided to suspend the instance first before attempting to create the snapshots again.

          This however caused my instance to be in a vm_state error an I am not able to boot it anymore.

          Region: Gent
          ID: 9707ed65-d1c6-49ee-b7d1-64f15c94e46a

          Error message:
          {"conflictingRequest": {"message": "Cannot 'reboot' while instance is in vm_state error", "code": 409}}

          Could you help me with creating snapshots and getting my instance back online?

          Met vriendelijke groeten / Kind regards,

          Ricardo de Wilde
          Software Engineer
          iOS Developer

          Lageweg 2
          3703 CA Zeist
          ■ tel +31(0)30 692 60 08
          ■ mob +31(0) 6 30 90 15 86
          ■ mail r.dewilde@itude.com <r.dewilde@itude.com>

          www.itude.com <http://www.itude.com/> ■ K.v.K. 30146090
          _____________________________________________________________________________
          **Op deze mail is een disclaimer van toepassing. De inhoud daarvan is te lezen op onze website**

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Ricardo de Wilde <r.dewilde@itude.com>]

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            Activity

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            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hello,
            I'll forward your request to the Gent support team.

            Regards,
            Giuseppe

            On Thu, Nov 26, 2015 at 12:14 PM, Ricardo de Wilde <r.dewilde@itude.com>

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            gcossu Giuseppe Cossu added a comment - Hello, I'll forward your request to the Gent support team. Regards, Giuseppe On Thu, Nov 26, 2015 at 12:14 PM, Ricardo de Wilde <r.dewilde@itude.com> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hello Giuseppe,

            Thanks for picking this up.

            I’m noticing some activities on my instances so I’m guessing the Gent support team is working on it.
            Only now I’m not able to see any of my instances on Fiware Lab including the one that was working properly.

            Is there a way for me to contact the Gent support team directly?

            Kind regards,

            Ricardo de Wilde
            Software Engineer
            iOS Developer

            Lageweg 2
            3703 CA Zeist
            ■ tel +31(0)30 692 60 08
            ■ mob +31(0) 6 30 90 15 86
            ■ mail r.dewilde@itude.com <r.dewilde@itude.com>

            www.itude.com <http://www.itude.com/> ■ K.v.K. 30146090

            Show
            fw.ext.user FW External User added a comment - Hello Giuseppe, Thanks for picking this up. I’m noticing some activities on my instances so I’m guessing the Gent support team is working on it. Only now I’m not able to see any of my instances on Fiware Lab including the one that was working properly. Is there a way for me to contact the Gent support team directly? Kind regards, Ricardo de Wilde Software Engineer iOS Developer Lageweg 2 3703 CA Zeist ■ tel +31(0)30 692 60 08 ■ mob +31(0) 6 30 90 15 86 ■ mail r.dewilde@itude.com < r.dewilde@itude.com > www.itude.com < http://www.itude.com/ > ■ K.v.K. 30146090
            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hi,
            they surely reply on this thread.

            Regards,
            Giuseppe

            Show
            gcossu Giuseppe Cossu added a comment - Hi, they surely reply on this thread. Regards, Giuseppe
            Hide
            Permalink
            IMINDS Gent Node Helpdesk added a comment -

            Dear Ricardo,

            Problem should be solved by now. You can restart your VM and do the backup/snapshot of your VM.

            Thank you,

            Best regards.

            The Gent node,

            Show
            IMINDS Gent Node Helpdesk added a comment - Dear Ricardo, Problem should be solved by now. You can restart your VM and do the backup/snapshot of your VM. Thank you, Best regards. The Gent node,
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Thank you! I see that my instance is working again and the snapshot has succeeded.
            When I tried to suspend my other instance to snapshot it, the same thing happend and also has the ERROR status.

            ID: f7eb5bd7-6495-4571-89e0-8eb9977a22da

            Does this happen every time I want to suspend a instance to snapshot it?

            Regards,
            Ricardo.

            Show
            fw.ext.user FW External User added a comment - Thank you! I see that my instance is working again and the snapshot has succeeded. When I tried to suspend my other instance to snapshot it, the same thing happend and also has the ERROR status. ID: f7eb5bd7-6495-4571-89e0-8eb9977a22da Does this happen every time I want to suspend a instance to snapshot it? Regards, Ricardo.
            Hide
            Permalink
            IMINDS Gent Node Helpdesk added a comment -

            Dear Ricardo,

            It shouldn't be happening, is it possible that the server get a request timeout since it was dealing with to much disk operation at the same time.

            In anycase, we check it and reset your VM to get back it working.

            Sorry for the inconvenience.

            Best regards,

            The Gent node.

            Show
            IMINDS Gent Node Helpdesk added a comment - Dear Ricardo, It shouldn't be happening, is it possible that the server get a request timeout since it was dealing with to much disk operation at the same time. In anycase, we check it and reset your VM to get back it working. Sorry for the inconvenience. Best regards, The Gent node.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi Gent node,

            I have successfully created snapshot of both instances and rebooted them.
            In the Lab it says that they are both online, but when I try to connect via SSH it says that the network is unreachable.

            Do you know what might have caused this?

            Regards,
            Ricardo.

            Show
            fw.ext.user FW External User added a comment - Hi Gent node, I have successfully created snapshot of both instances and rebooted them. In the Lab it says that they are both online, but when I try to connect via SSH it says that the network is unreachable. Do you know what might have caused this? Regards, Ricardo.
            Hide
            Permalink
            IMINDS Gent Node Helpdesk added a comment -

            Dear Ricardo,

            We still looking into it. Seems there is a bug with the network controller that randomly locks the bridge port and connections stop working.

            Keep you posted.

            Thank you,

            The Gent node.

            Show
            IMINDS Gent Node Helpdesk added a comment - Dear Ricardo, We still looking into it. Seems there is a bug with the network controller that randomly locks the bridge port and connections stop working. Keep you posted. Thank you, The Gent node.
            Hide
            Permalink
            IMINDS Gent Node Helpdesk added a comment -

            Dear Ricardo,

            The service is stable, after monitoring the last hour.

            We will improve the service stability soon as we are planning an upgrade to new release.

            Thank you,

            Regards.

            The Gent node

            Show
            IMINDS Gent Node Helpdesk added a comment - Dear Ricardo, The service is stable, after monitoring the last hour. We will improve the service stability soon as we are planning an upgrade to new release. Thank you, Regards. The Gent node

              People

              • Assignee:
                IMINDS Gent Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: