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  1. Help-Desk
  2. HELP-540

FIWARE.Request.Tech.Security.IDM-KeyRock.Accountissues

    Details

    • HD-Chapter:
      Security
    • HD-Enabler:
      KeyRock

      Description

      Web Browser: Google Chrome version 38.0.2125.104
      Operating System: OSX version 10.9.3
      User id: wirecloud
      Priority: 5

      Description:

      We filled the sign up form and submitted it but did not receive a
      confirmation email with the instructions to log in and change user’s
      password.

      Even though we clicked on “Didn’t receive a confirmation instructions”
      button We didn’t get any email. We checked my inbox mail by reloading the
      page and nothing found.

      One possibility was that the confirmation email could be treated as spam so
      We check my spam inbox but still nothing found.

      Even though we clicked on “Didn’t receive a confirmation instructions”
      button, we didn’t get any email. We checked inbox mail by reloading the
      page and nothing found.

      We signed up using three different accounts, two gmail’s account and one
      hotmail’s account. The accounts used and details about browser used and
      hour the account were created to access filab are listed below:

      Account

      Date

      Browser

      laiaperezrios88@gmail.com

      Monday, October 20th 2014 at 9.45 am

      Google Chrome 38.0.2125.104

      wirecloud.test.ulpgc@gmail.com

      October 22nd 2014 at 9.40 am

      Safari 7.0.3

      wirecloud.test.ulpgc@hotmail.com

      October 22nd 2014 at 9.51 am

      Safari 7.0.3

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

        Activity

        Hide
        henar Henar Muñoz added a comment -

        Hi

        It is common. People complains about they don't receive the mail.

        Show
        henar Henar Muñoz added a comment - Hi It is common. People complains about they don't receive the mail.
        Hide
        aalonsog Alvaro Alonso added a comment -

        I've just activated your account manually.

        Show
        aalonsog Alvaro Alonso added a comment - I've just activated your account manually.

          People

          • Assignee:
            aalonsog Alvaro Alonso
            Reporter:
            pablo.fernandez Pablo Fernandez Moniz
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: