Just saw your message regarding maintenance. Please disregard our
previous e-mail.

Regards,
JF

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Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
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Dear Jorge,
as you wrote, the Spanish node is under maintenance this today morning.
Your VPS will be back available in the coming hours.
Sorry again for the inconvenience.

Best regards
Marco

Hello Marco,

Is this fixed yet? No VPS and our account lost its privileges - we can't
even access the cloud...

Best regards,
Jorge

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Dear Jorge,
unfortunately even today you might experience further service outages on the Spanish node. You should have received the following notice by email yesterday afternoon:
"_The Spanish node (Spain2) follows under maintenance mode, in this time interval there will be service outages. We are making the upgrade to the new version of the OpenStack. We expected continuing tomorrow with this service outages.
Sorry for the inconvenience.
Spanish Support Team_"

Best regards
Marco

OK Marco, thank you for the update.

Best regards,
Jorge

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Dear Sirs,

We've been unable to connect to one of our VPS instances on your cloud
using the VM display feature. It either returns a "Failed to connect to
server (code: 1006)" or the terminal shows up but does not receive any
keystrokes. We cannot connect through an ssh client since we don't have
a public IP for that server - we need it for another server.

The server in question is running an Orion Object Broker template
instance R4.4.

Can you help?

Thank you in advance!

Best regards,
Jorge Ferreira

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Dear Jorge,
in order to enable us to take charge of your request, you have to send a new email to fiware-lab-help@lists.fiware.org , and not replying to previous emails relative to old issues. This is essential for creating a new ticket in our trouble ticketing system (in fact now your last request appears as a follow up to an old closed ticket).
Furthermore, please, report the region you are using and your project ID in your request, so we can quickly address it to the proper support.
Thank you for your cooperation.

Best regards
Marco