Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Zurich
Description
Dear support!
We are working on the SmartPlant project which is supported by Fractals.
We are using VM-s from the Fiware cloud, Zurich region. One of them has
public IP idress it's an instance of OrionPSB, we use GE-s from that
server (Orion Context Broker, POI data provider, PEP proxy), and we use
that machine as a proxy for CEP service.
Currently, we can't connect to our VM, and we can't access the services.
The connection works through FIWARE lab page, VNC display, but I can't
log in, I don't know the root password, I connect usually with keypair
.pem file.
account:
smartplant@manufaktura.rs
region:
Zurich
VM IP address:
92.168.100.198,
public IP address:
160.85.2.87
Thank you for your support.
Best regards,
Janos Apro
Manufaktura
Subotica
Serbia
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Activity
Apologies for this.
Generally, our systems are performing well. We have noticed some instances in the past in which IP connectivity is lost and we have not fully got to the bottom of it.
Can you provide us some more information:
- when did you first observe this issue?
- is it ok to reboot the vm? (I guess you've tried this, but we just want to know how sensitive it is)
- do you have any volumes attached to it?
BR,
Seán.
Thank you for your response.
We can't connect to VM since Friday. I didn't try restarting, because the
machine is working - we could connect with vnc window. Please feel free to
reboot it, there is no volume attached.
Regards,
Janos
Apols again for the delay on this - we encountered some unexpected networking issues which were more difficult to resolve than we had hoped.
The VM now seems to be behaving itself - we did have to reboot it.
Can you let us know if everything is in order.
BR,
Seán.
I can connect now, but I can't connect from the server to other VM at ip
address 192.168.100.200 - CEP. This server is running, I got login
prompt in VNC window.
Best regards,
Janos
Apologies for this - we think rebooting the VM is likely to solve the problem - our network functions got a little bit confused and we have seen that some VMs needed to be rebooted.
Would you be able to try this out and let us know if it works?
Thanks,
Seán.
Rebooting solved the problem.
Thanks,
Janos
Dear Janos,
I've forwarded your request to the Zurich support team.
They'll get back to you soon.
Best regards
Marco