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  1. Help-Desk
  2. HELP-4653

FIWARE.Request.Lab.Spain.General Support #415: Fiware LAB.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,

          An applicant has reported no connectivity to new VM (this was created at
          the beginning of the day):

          Dear,

          I have some troubles to set up a VM.

          *I cannot access remotely to the server. I have launched a Centos-6.5-x64,
          I have set the security rules (TCP port 22 is opened, among others) and the
          floating ip. Then, I get: (fiware.png)*

          Here are the instructions for connecting: (fiware_instructions.png)

          Here is the instance info: (instance_info.png)

          Thanks for your help.

          *fiware.png
          <http://techsupport.creatifi.eu/attachments/download/272/fiware.png> (13.4
          KB) [image: Delete] <http://techsupport.creatifi.eu/attachments/272> Adso
          Fernández, 09/30/2015 10:59 AM*

          *fiware_instructions.png
          <http://techsupport.creatifi.eu/attachments/download/273/fiware_instructions.png>
          (27.9 KB) [image: Delete] <http://techsupport.creatifi.eu/attachments/273>
          Adso Fernández, 09/30/2015 10:59 AM*

          *instance_info.png
          <http://techsupport.creatifi.eu/attachments/download/274/instance_info.png>
          (58.7 KB) [image: Delete] <http://techsupport.creatifi.eu/attachments/274>
          Adso Fernández, 09/30/2015 10:59 AM*

          Kind regards,
          --------------------------------------------------------

          Gerard Castillo Lasheras
          Enginyer de Projectes
          Fundació i2CAT - Unitat Audiovisual
          SkypeID: gerardcl85
          Telf.: +34.93.553.26.30 (530)
          --------------------------------------------------------

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-creatifi-coaching@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fiware.org
          https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
          [Created via e-mail received from: Gerard Castillo Lasheras <gerard.castillo@i2cat.net>]

          1. fiware1.png
            13 kB
          2. fiware_instructions.png
            28 kB
          3. instance_info.png
            59 kB

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1068 FIWARE.Request.Coach.CreatiFI.General Support #415: Fiware LAB

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		8d 1h 49m 1 Jesus Movilla (Inactive) 13/Oct/15 12:18 PM
              In Progress In Progress Impeded Impeded
              		2s 1 Jesus Movilla (Inactive) 13/Oct/15 12:18 PM
              Impeded Impeded In Progress In Progress
              		21h 7m 1 Jesus Movilla (Inactive) 14/Oct/15 9:25 AM
              Closed Closed In Progress In Progress
              		13d 57m 1 Leandro Guillén 27/Oct/15 9:23 AM
              In Progress In Progress Answered Answered
              		20d 4h 14m 2 Leandro Guillén 16/Nov/15 1:37 PM
              Answered Answered Closed Closed
              		7s 2 Leandro Guillén 16/Nov/15 1:37 PM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              backlogmanager Backlog Manager made changes -
              Summary FIWARE.Request.Lab.General Support #415: Fiware LAB. FIWARE.Request.Lab.Spain.General Support #415: Fiware LAB.
              mev Manuel Escriche made changes -
              HD-Node Spain [ 10846 ]
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-creatifi-coaching] [CreatiFI Barcelona Hub] General Support #415: Fiware LAB FIWARE.Request.Lab.General Support #415: Fiware LAB.
              mev Manuel Escriche made changes -
              Sender Email gerard.castillo@i2cat.net
              leandroguillen Leandro Guillén made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              leandroguillen Leandro Guillén made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              leandroguillen Leandro Guillén added a comment -

              Closing due to lack of response from user.

              Show
              leandroguillen Leandro Guillén added a comment - Closing due to lack of response from user.
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi
              In order to check what it is hapenning with your VMs and why you don't have access, I would need to know the mail you use to access to the Cloud, so that I can check it. According what I saw in the images, you were using both networks to deploy the VM, please use just one the node-int-net-01. Then also I saw that you have to associate a floating ip to your VM, and use this floating ip to access by ssh.
              Regards,
              Henar

              Show
              henar Henar Muñoz added a comment - Hi In order to check what it is hapenning with your VMs and why you don't have access, I would need to know the mail you use to access to the Cloud, so that I can check it. According what I saw in the images, you were using both networks to deploy the VM, please use just one the node-int-net-01. Then also I saw that you have to associate a floating ip to your VM, and use this floating ip to access by ssh. Regards, Henar
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi
              In order to check what it is hapenning with your VMs and why you don't have access, I would need to know the mail you use to access to the Cloud, so that I can check it. According what I saw in the images, you were using both networks to deploy the VM, please use just one the node-int-net-01. Then also I saw that you have to associate a floating ip to your VM, and use this floating ip to access by ssh.
              Regards,
              Henar

              Show
              henar Henar Muñoz added a comment - Hi In order to check what it is hapenning with your VMs and why you don't have access, I would need to know the mail you use to access to the Cloud, so that I can check it. According what I saw in the images, you were using both networks to deploy the VM, please use just one the node-int-net-01. Then also I saw that you have to associate a floating ip to your VM, and use this floating ip to access by ssh. Regards, Henar
              jesus.movilla Jesus Movilla (Inactive) made changes -
              Assignee Jesus Movilla [ jesus.movilla ] Henar Muñoz [ henar ]
              Hide
              Permalink
              leandroguillen Leandro Guillén added a comment -

              I'm reopening since this seems to not have been solved successfully.

              Show
              leandroguillen Leandro Guillén added a comment - I'm reopening since this seems to not have been solved successfully.
              leandroguillen Leandro Guillén made changes -
              Resolution Done [ 10000 ]
              Status Closed [ 6 ] In Progress [ 3 ]
              Hide
              Permalink
              fw.ext.user FW External User added a comment -

              Hi,

              Yes, it was sent to the applicant.

              I put in copy my colleague Marc Palau who is the technical responsible
              right now, since I'm leaving my current job.

              Thank you very much for your help,

              Kind regards,

              Show
              fw.ext.user FW External User added a comment - Hi, Yes, it was sent to the applicant. I put in copy my colleague Marc Palau who is the technical responsible right now, since I'm leaving my current job. Thank you very much for your help, Kind regards,
              Hide
              Permalink
              leandroguillen Leandro Guillén added a comment -

              The user reports this:

              Hi,
              I have done what you say. The problem still persists. Please, give me another alternative.
              Thanks,

              Forward answers to marc.palau@i2cat.net.

              Show
              leandroguillen Leandro Guillén added a comment - The user reports this: Hi, I have done what you say. The problem still persists. Please, give me another alternative. Thanks, Forward answers to marc.palau@i2cat.net.
              jesus.movilla Jesus Movilla (Inactive) made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              jesus.movilla Jesus Movilla (Inactive) made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              jesus.movilla Jesus Movilla (Inactive) made changes -
              Status Impeded [ 10004 ] In Progress [ 3 ]
              Hide
              Permalink
              jesus.movilla Jesus Movilla (Inactive) added a comment -

              Hi
              I am not sure if you saw the comments. Here I send you what I wrote
              ----------------------------------------------------------------
              Your VM is attached to two different networks:

              node-int-net-01
              node-int-noinet-net-02

              Please attach you VM just to node-int-net-01 network to be able to access fiv public ip.

              BR
              Jesus

              Show
              jesus.movilla Jesus Movilla (Inactive) added a comment - Hi I am not sure if you saw the comments. Here I send you what I wrote ---------------------------------------------------------------- Your VM is attached to two different networks: node-int-net-01 node-int-noinet-net-02 Please attach you VM just to node-int-net-01 network to be able to access fiv public ip. BR Jesus
              jesus.movilla Jesus Movilla (Inactive) made changes -
              Status In Progress [ 3 ] Impeded [ 10004 ]
              jesus.movilla Jesus Movilla (Inactive) made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              jesus.movilla Jesus Movilla (Inactive) added a comment -

              Hi

              Your VM is attached to two different netowrks:

              node-int-net-01
              node-int-noinet-net-02

              Please attach you VM just to node-int-net-01 network to be able to access fiv public ip.

              BR
              Jesus

              Show
              jesus.movilla Jesus Movilla (Inactive) added a comment - Hi Your VM is attached to two different netowrks: node-int-net-01 node-int-noinet-net-02 Please attach you VM just to node-int-net-01 network to be able to access fiv public ip. BR Jesus
              Hide
              Permalink
              leandroguillen Leandro Guillén added a comment - - edited

              Images were attached. Please send further comments to Gerard Castillo Lasheras <gerard.castillo@i2cat.net>

              Show
              leandroguillen Leandro Guillén added a comment - - edited Images were attached. Please send further comments to Gerard Castillo Lasheras <gerard.castillo@i2cat.net>
              leandroguillen Leandro Guillén made changes -
              Attachment instance_info.png [ 18304 ]
              Attachment fiware_instructions.png [ 18305 ]
              Attachment fiware1.png [ 18306 ]
              Hide
              Permalink
              jesus.movilla Jesus Movilla (Inactive) added a comment -

              Good morning

              I cannot access the urls of the images attached. Can you please give me the instance information written?

              Thanks
              Jesus

              Show
              jesus.movilla Jesus Movilla (Inactive) added a comment - Good morning I cannot access the urls of the images attached. Can you please give me the instance information written? Thanks Jesus
              jesus.movilla Jesus Movilla (Inactive) made changes -
              Assignee Spain Node Support Team [ spain.node ] Jesus Movilla [ jesus.movilla ]
              danieles Daniele Santoro made changes -
              Assignee Spain Node Support Team [ spain.node ]
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Link This issue relates to HELC-1068 [ HELC-1068 ]
              backlogmanager Backlog Manager created issue -

                People

                • Assignee:
                  henar Henar Muñoz
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  1 Vote for this issue
                  Watchers:
                  4 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: