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  1. Help-Desk
  2. HELP-4258

FIWARE.Request.Lab.Trento.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello,
          we are facing a lot of issues with Fiware cloud. We are in the Trento node.
          We tried to launch instances for several days. None of them were
          stable. It was at all impossible to work with them. Browsing the
          support forum and chat we read that the Trento node could be highly
          unstable.
          Is it possible to move our resources to a different (and more stable) node?

          Our project is MUV (ID 00000000000000000000000000013586).

          Thanks in advance
          –

          Tommaso Visconti <tommaso.visconti@phoops.it>
          Software Engineer - Phoops s.r.l.
          Via della Torretta 14, 50137 Firenze
          Tel: +39 055 3985670
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help-new

          [Created via e-mail received from: Tommaso Visconti <tommaso.visconti@phoops.it>]

            Activity

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            gcossu Giuseppe Cossu added a comment -

            Hello,
            I'll forward your email to the Trento support team.
            They will help you resolving your issues.

            Regards,
            Giuseppe

            On Mon, Sep 21, 2015 at 5:34 PM, Tommaso Visconti <

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help-new

            Show
            gcossu Giuseppe Cossu added a comment - Hello, I'll forward your email to the Trento support team. They will help you resolving your issues. Regards, Giuseppe On Mon, Sep 21, 2015 at 5:34 PM, Tommaso Visconti < _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help-new
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            TrentoNodeTeam Trento Node Team added a comment -

            Hi,
            Trento Node is stable. The control systems and internal checks confirm the stability of the node.
            We've checked your deploy .Using both internal network is not the way to deploy your VM. You have to choose node-int-net-01 or node-int-net-02 and than associate a floating IP using the same net number of the internal. For example : node-int-net-02 -> public-ext-net-02.

            If you need help we are available.

            The user has been informed via mail.

            Regards
            TrentoNodeTeam

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi, Trento Node is stable. The control systems and internal checks confirm the stability of the node. We've checked your deploy .Using both internal network is not the way to deploy your VM. You have to choose node-int-net-01 or node-int-net-02 and than associate a floating IP using the same net number of the internal. For example : node-int-net-02 -> public-ext-net-02. If you need help we are available. The user has been informed via mail. Regards TrentoNodeTeam
            Hide
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            TrentoNodeTeam Trento Node Team added a comment -

            The user gave a positive answer about the resolution of the problem.

            Show
            TrentoNodeTeam Trento Node Team added a comment - The user gave a positive answer about the resolution of the problem.

              People

              • Assignee:
                TrentoNodeTeam Trento Node Team
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: