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  1. Help-Desk
  2. HELP-3873

FIWARE.Request.Lab.Spain.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear Lab team,

          this mail to signal that the FI-STAR Catalogue is not reachable anymore by a
          week more or less.

          It is (should be) an application hosted in the SPAIN cloud node. The IP
          address was 130.206.83.40

          May I kindly ask you to let us to know which is the situation? Phase 3 SMEs
          and other entrepreneurs are asking to access it and further unavailability
          could affect their possibility to access the enablers and related
          documentations.

          Thanks in advance for availability.

          BR,

          Paolo Zampognaro

          Paolo Zampognaro
          R & D Laboratory

          <paolo.zampognaro@eng.it> paolo.zampognaro@eng.it
          ______________________________________
          Engineering Ingegneria Informatica S.p.a.
          via Emanuele Gianturco, 15 - 80142 Napoli - (IT)

          tel.: (+39) 0816103524

          mobile.: (+39) 3451227587

          <http://www.eng.it/> www.eng.it

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Paolo Zampognaro <paolo.zampognaro@eng.it>]

            Issue Links

            blocks

            extRequest - Request from external stakeholder received in the help desk HELC-982 FIWARE.Request.Coach.FI-ADOPT.InternalTicket.Fi-StarCatalogueDown

            • Major - Major loss of function.
            • Closed

              Activity

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              Hide
              Permalink
              gcossu Giuseppe Cossu added a comment -

              Hello,
              I'll forward your ticket to the Spain node.

              Best Regards,
              Giuseppe

              On Mon, Aug 24, 2015 at 4:26 PM, Paolo Zampognaro <paolo.zampognaro@eng.it>

              _______________________________________________
              Fiware-lab-help mailing list
              Fiware-lab-help@lists.fi-ware.org
              https://lists.fi-ware.org/listinfo/fiware-lab-help

              Show
              gcossu Giuseppe Cossu added a comment - Hello, I'll forward your ticket to the Spain node. Best Regards, Giuseppe On Mon, Aug 24, 2015 at 4:26 PM, Paolo Zampognaro <paolo.zampognaro@eng.it> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
              Hide
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              ichulani ilknur chulani added a comment -

              Dear node team,

              I am one of the FIWARE coaches.

              Could you kindly provide a status update regarding this? The accelerator SMEs are getting quite frustrated with the FI-STAR catalogue being down for more than a week.

              Is there a way to prioritize this request?

              Thanks in advance for your help.

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear node team, I am one of the FIWARE coaches. Could you kindly provide a status update regarding this? The accelerator SMEs are getting quite frustrated with the FI-STAR catalogue being down for more than a week. Is there a way to prioritize this request? Thanks in advance for your help. ilknur
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Reopened the ticket, as the status appeared in "answered" state by mistake.

              Show
              ichulani ilknur chulani added a comment - Reopened the ticket, as the status appeared in "answered" state by mistake.
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Alfonso,

              Could you help prioritize this request with the Spanish node team? The Fi-star catalogue has been down for almost two weeks now, and the SMEs are getting quite frustrated.

              Thanks in advance for your help,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Alfonso, Could you help prioritize this request with the Spanish node team? The Fi-star catalogue has been down for almost two weeks now, and the SMEs are getting quite frustrated. Thanks in advance for your help, ilknur
              Hide
              Permalink
              fla Fernando Lopez added a comment - - edited

              Dear Ilknur

              The situation after two days is the following, this VM is installed in the oldest Spain node we detected yesterday that the Host (physical server) hat a system power failure and the Red.es team need to send phisically someone to try to resolve the problem in this Host.

              Currently, the incidence still open and we have not received any notification about the resolution of the problems by Red.es

              Anyway, I suggest to translate this content, if it might be possible, to the new Spain node which gives you more security and support.

              We apologize for any inconvenience this may have caused to you

              Fernando.-

              Show
              fla Fernando Lopez added a comment - - edited Dear Ilknur The situation after two days is the following, this VM is installed in the oldest Spain node we detected yesterday that the Host (physical server) hat a system power failure and the Red.es team need to send phisically someone to try to resolve the problem in this Host. Currently, the incidence still open and we have not received any notification about the resolution of the problems by Red.es Anyway, I suggest to translate this content, if it might be possible, to the new Spain node which gives you more security and support. We apologize for any inconvenience this may have caused to you Fernando.-
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Paolo,

              While Spain node team and the Redhat.es is working on this issue, would it be feasible to migrate the fi-star catalogue app to the Spain2 node, to avoid problems like this in the future?

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Paolo, While Spain node team and the Redhat.es is working on this issue, would it be feasible to migrate the fi-star catalogue app to the Spain2 node, to avoid problems like this in the future? Thanks, ilknur
              Hide
              Permalink
              fla Fernando Lopez added a comment - - edited

              Dear Ilknur, Paolo,

              We can finally recover the service in that host and the VM are going up again. We see that the corresponding VM of the FI-STAR catalogue is up&running again. Could you check your service now? If you say me ok, I can close the ticket.

              Best regards,
              Fernando.-

              Show
              fla Fernando Lopez added a comment - - edited Dear Ilknur, Paolo, We can finally recover the service in that host and the VM are going up again. We see that the corresponding VM of the FI-STAR catalogue is up&running again. Could you check your service now? If you say me ok, I can close the ticket. Best regards, Fernando.-
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Thanks very much Fernando for your help. I can see the catalogue is up again.

              Dear Paolo, could you kindly confirm if everything is working fine with the app?

              Thanks..

              ilknur

              Show
              ichulani ilknur chulani added a comment - Thanks very much Fernando for your help. I can see the catalogue is up again. Dear Paolo, could you kindly confirm if everything is working fine with the app? Thanks.. ilknur
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Paolo confirmed that everything is working ok now. We can close the ticket.

              Show
              ichulani ilknur chulani added a comment - Paolo confirmed that everything is working ok now. We can close the ticket.

                People

                • Assignee:
                  fla Fernando Lopez
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  5 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: