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  1. Help-Desk
  2. HELP-3872

FIWARE.Request.Lab.Spain.Cannot access "Cloud portal" and http://130.206.82.217/ on Spain Node 1.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear all,
          we have been experiencing issues in accessing "Cloud Portal" and
          http://130.206.82.217/ on Spain Node 1.

          Are you working on it? It works for 10 mins and then
          nothing............it has been doing like this the whole morning.

          Please let us know if "no scheduled maintenance" is on-going.

          Regards,

          Massimiliano

          –
          ===============================================================

          Massimiliano Nigrelli
          Direzione Ricerca e Innovazione - R&D Lab
          massimiliano.nigrelli@eng.it

          Engineering Ingegneria Informatica S.p.A.
          Viale Regione Siciliana, 7275 - 90146 Palermo (Italy)

          Phone: +39 091.75.11.847

          ============================================================

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Massimiliano Nigrelli <massimiliano.nigrelli@eng.it>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		44m 54s 1 Giuseppe Cossu 24/Aug/15 2:39 PM
            In Progress In Progress Answered Answered
            		1s 1 Giuseppe Cossu 24/Aug/15 2:39 PM
            Answered Answered Closed Closed
            		22d 18h 55m 1 Henar Muñoz 16/Sep/15 9:35 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.Cannot access "Cloud portal" and http://130.206.82.217/ on Spain Node 1. FIWARE.Request.Lab.Spain.Cannot access "Cloud portal" and http://130.206.82.217/ on Spain Node 1.
            mev Manuel Escriche made changes -
            HD-Node Spain [ 10846 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] [FINESCE WP4] Cannot access "Cloud portal" and http://130.206.82.217/ on Spain Node 1 FIWARE.Request.Lab.Cannot access "Cloud portal" and http://130.206.82.217/ on Spain Node 1.
            mev Manuel Escriche made changes -
            Sender Email massimiliano.nigrelli@eng.it
            henar Henar Muñoz made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            henar Henar Muñoz added a comment -

            I think it is working

            Show
            henar Henar Muñoz added a comment - I think it is working
            henar Henar Muñoz made changes -
            Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Ok,
            I'll forward your ticket to the second level support in order to solve your
            issues.

            Regards,
            Giuseppe

            On Mon, Aug 24, 2015 at 2:19 PM, Massimiliano Nigrelli <

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            gcossu Giuseppe Cossu added a comment - Ok, I'll forward your ticket to the second level support in order to solve your issues. Regards, Giuseppe On Mon, Aug 24, 2015 at 2:19 PM, Massimiliano Nigrelli < _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            gcossu Giuseppe Cossu made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            gcossu Giuseppe Cossu made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            gcossu Giuseppe Cossu made changes -
            Assignee Spain Node Support Team [ spain.node ]
            gcossu Giuseppe Cossu made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User made changes -
            Field Original Value New Value
            Attachment Screenshot.png [ 17673 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear Giuseppe,
            I can authenticate on https://oldaccount.lab.fiware.org/users/sign_in
            but then when i click on the "Cloud" link
            (https://oldcloud.lab.fiware.org) I get a blank page with the usual
            cloud portal header (see attached screenshot).

            No, it is an IP assigned to a VM of the FINESCE WP4 cloud region in the
            Spain node 1

            FINESCE-WP4

            Hope it is what you need.

            Regards,

            Massimiliano

            Il 24/08/2015 14:08, Giuseppe Cossu ha scritto:

            –
            ===============================================================

            Massimiliano Nigrelli
            Direzione Ricerca e Innovazione - R&D Lab
            massimiliano.nigrelli@eng.it

            Engineering Ingegneria Informatica S.p.A.
            Viale Regione Siciliana, 7275 - 90146 Palermo (Italy)

            Phone: +39 091.75.11.847

            ============================================================

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear Giuseppe, I can authenticate on https://oldaccount.lab.fiware.org/users/sign_in but then when i click on the "Cloud" link ( https://oldcloud.lab.fiware.org ) I get a blank page with the usual cloud portal header (see attached screenshot). No, it is an IP assigned to a VM of the FINESCE WP4 cloud region in the Spain node 1 FINESCE-WP4 Hope it is what you need. Regards, Massimiliano Il 24/08/2015 14:08, Giuseppe Cossu ha scritto: – =============================================================== Massimiliano Nigrelli Direzione Ricerca e Innovazione - R&D Lab massimiliano.nigrelli@eng.it Engineering Ingegneria Informatica S.p.A. Viale Regione Siciliana, 7275 - 90146 Palermo (Italy) Phone: +39 091.75.11.847 ============================================================ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hello,
            I need more information in order to understand the issue.
            Is it a problem related to the cloud portal itself or when you try to use
            the "Spain 1" node?
            Is this 130.206.82.217 a floating IP related to the same Spain 1 node?
            Can you please send me also your tenant id?

            Best Regards,
            Giuseppe

            On Mon, Aug 24, 2015 at 1:57 PM, Massimiliano Nigrelli <

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            gcossu Giuseppe Cossu added a comment - Hello, I need more information in order to understand the issue. Is it a problem related to the cloud portal itself or when you try to use the "Spain 1" node? Is this 130.206.82.217 a floating IP related to the same Spain 1 node? Can you please send me also your tenant id? Best Regards, Giuseppe On Mon, Aug 24, 2015 at 1:57 PM, Massimiliano Nigrelli < _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: