Details
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Type:
extRequest
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Status: Closed
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Priority:
Blocker
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Trento
Description
Hello,
I would like to inform you that Cloud Portal hasn't been working properly
for days now. For example, for my Ubuntu instance I have changed floating
IP from one to another and the server remains active on the old,
disassociated IP even after rebooting everything. Other steps and changes
which I made also seem to be not really effective. As part of Fractals
funded team with strict deadlines, I could really use some information on
when these issues will be solved.
Best,
Ana
_______________________________________________
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[Created via e-mail received from: N ana <nanaxttp@gmail.com>]
Activity
Hello Manuel,
we are using Trento node. I wrote an email to their team last week, because
we need some additional resources but I got automatic replay that they are
on vacation.
If this is now a private correspondence, I can give you some more details
about our resources.
Best,
Ana
On Mon, Aug 17, 2015 at 3:44 PM, Help-Desk <jira-help-desk@fi-ware.org>
Hi Ana,
Thanks!!
Well, I needed the input to discriminate whether it's a Lab or a Component issue.
If they are on holidays, it'll be difficult for us to push forward the request.
Anyway, I've assigned the issue to the GE owner.
No, this is not a private channel.
If any detail were needed either the Lab Administrator or the GE owner will come back to you.
I'm adding the Lab support team as watcher to the the issue to bring it to their attention as well.
Kind regards,
Manuel
Hi Manuel,
I am almost sure that it is not about components since I have the same
issue with Ubuntu and WStore. Cloud seems to be working fine and doesn't
report any errors but the changes that I make don't seem to have any
effect. GEs remain accessible from anywhere even when I disassociate
floating IPs and reboot.
Best,
Ana
On Mon, Aug 17, 2015 at 5:03 PM, Help-Desk <jira-help-desk@fi-ware.org>
Thanks again Ana!!
Then, I've assigned it to Trento node.
Please, notice the priority is major.
If higher priority were needed, please, let me know to set it up.
Kind regards,
Manuel
Thank you Manuel,
My team has to deliver a functional prototype by the end of August and with
situation as-is, our hands are tied so for us this issue makes the highest
priority.
Thanks again.
Best,
Ana
On Mon, Aug 17, 2015 at 5:24 PM, Help-Desk <jira-help-desk@fi-ware.org>
Hi all,
Can you please forward some additional information about the issue encountered.
Also an email has been forwarded to the user to step forward with the issue resolution and the assignment of the additional resources required.
BR
TrentoNodeTeam
Hi Ana,
Priority is now set to blocker.
Trento reacted by asking you for details.
I hope it all goes smooth from now on!
Regards,
Manuel
Hi all,
The issues regarding the vms reachability has been solved.
The user has been notified and we got positive feedback.
BR
Trento Node Team
Hi Ana,
would you please tell me what Node are you working with?
Thanks!
Manuel