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  1. Help-Desk
  2. HELP-3813

FIWARE.Request.Lab.Spain.FI Lab - Can't connect anymore to instance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,

          I have been working with my instance for weeks without problems, but
          didn't use it in the last few days.
          Today I can't access it by SSH or by HTTP. Nothing has been changed in
          the FI lab configuration or the instance.
          I also can't ping the IP. Target host not reachable.

          Account: fiware@gridhound.de
          region: Spain2
          InstanceID: 3a4a5a49-fb8d-4ce5-9516-ec04587e39d1
          Floating IP: 130.206.112.223

          Regards,

          Artur
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: =?UTF-8?Q?Artur_L=C3=B6wen_=28Gridhound=29?= <fiware@gridhound.de>]

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            Daniele Santoro

            Activity

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            danieles Daniele Santoro added a comment -

            Dear,

            I’ve forwarded your request to the Spain node support. They will give detailed support on your issue.

            Daniele

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Dear, I’ve forwarded your request to the Spain node support. They will give detailed support on your issue. Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
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            jicg José Ignacio Carretero Guarde added a comment -

            Dear Artur,

            I've seen you have private router. Your router was created before we patched our cloud installation some months ago because this kind of routers were known to cause connectivity problems.

            In order to solve your problem with floating IPs in your router you should delete your router and create a new one.

            You'll need to follow some steps:
            1. Disassociate all your floating IPs.
            2. Clear the router gateway.
            3. remove the network interfaces in the router.
            4. remove the router.
            5. Create one router again
            6. Add the gateway
            7. Add the interface to your network.

            Best regards,
            José Ignacio.

            Show
            jicg José Ignacio Carretero Guarde added a comment - Dear Artur, I've seen you have private router. Your router was created before we patched our cloud installation some months ago because this kind of routers were known to cause connectivity problems. In order to solve your problem with floating IPs in your router you should delete your router and create a new one. You'll need to follow some steps: 1. Disassociate all your floating IPs. 2. Clear the router gateway. 3. remove the network interfaces in the router. 4. remove the router. 5. Create one router again 6. Add the gateway 7. Add the interface to your network. Best regards, José Ignacio.
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            fw.ext.user FW External User added a comment -

            Hello José,

            thank you, that fixed the problem.
            But I had trouble associating the IP. Only a reload of the FI Lab page
            allowed me to select the network in the "Associate IP" window. Without a
            reload there was no entry in that list.

            Best regards

            Artur

            Show
            fw.ext.user FW External User added a comment - Hello José, thank you, that fixed the problem. But I had trouble associating the IP. Only a reload of the FI Lab page allowed me to select the network in the "Associate IP" window. Without a reload there was no entry in that list. Best regards Artur

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: