Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Trento
Description
To the FIWARE Lab Assistance,
I recently created a VM instance in the FIWARE Cloud and I'd like to
connect to such an instance via SSH.
I created a security group that accept connections on port 22 however, when
it comes to allocate a new floating IP to my project I get the 500 error
with the following message "The server has either erred or is incapable of
performing the requested operation".
In addition, the "Allocate Floating IP" window says "0 IPs available".
On August the 3rd, I sent my id documents to the Trento Node.
I am wondering if this issue comes from a bad configuration of my VM or the
assignment of the floating IP is still in a pending state.
Best regards,
Stefano Martinallo
Software Engineer @ Sherlock s.r.l.
email: stefano@sherlock.bike
mobile: +39 340 6162136
skype: steo.nallo
www.sherlock.bike
_______________________________________________
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https://lists.fi-ware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Stefano Martinallo <stefano@sherlock.bike>]
Activity
Thank you for the information.
In the future please keep the ML in CC for all the replies to update all the person involved in the resolution of the issue.
Thanks,
Daniele
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Hi all,
The floating IP (193.205.211.117) is available for your account ( ID - 5c30fddc71314c428ecc261f07d4f655).
You should deploy your VM using node-int-net-02 network and then associate the floating IP to the instance.
BR
Trento NodeTeam
Here is the reply from Trento node. I’m attaching here since I’m not sure they have notified to you.
Hi all,
The floating IP (193.205.211.117) is available for your account ( ID - 5c30fddc71314c428ecc261f07d4f655).
You should deploy your VM using node-int-net-02 network and then associate the floating IP to the instance.
BR
Trento NodeTeam
Best,
Daniele
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Dear Trento node,
Please be aware that if you reply with a comment in Jira the external users does not receive any notification therefore you may mark a ticket as resolved but the users doesn't receive your reply.
Please inform the users via mail or at least specify in the comment of the ticket you did or didn't notified the users so we (from level 1 support) can not forward or forward your reply to the user.
Best,
Daniele
Hi Daniele,
I received the reply late this afternoon.
Thank you very much.
Regards,
Stefano Martinallo
Software Engineer @ Sherlock s.r.l.
email: stefano@sherlock.bike
mobile: +39 340 6162136
skype: steo.nallo
www.sherlock.bike
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Dear Daniele,
An email with the details of the floatingIP release has been sent to the user as well
at the moment of the ticket closure, but not reported at the comment.
Apologize for the inconvenience
BR
Trento Node Team
Dear Stefano,
I’m forwarding your request directly to the Trento node support.
In the meantime, can you please reply with some more information, like:
Best,
Daniele
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
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