Dear Hara,
the Cloud Portal seems to be working fine now, so maybe you have experienced a temporary problem.
Please let us know if the problem persists and, in this case, tell us what region you're using and your project ID, in order to forward the issue to the right support team.

Best regards
Marco

Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di ?a?? ?t??
Inviato: lunedì 27 luglio 2015 16:03
A: fiware-lab-help@lists.fi-ware.org
Oggetto: [Fiware-lab-help] FIWARE Lab Assistance

Dear FIWARE Lab Assistant,

We are experiencing some issues today with cloud.lab.fiware.org. We are unable to view and manage our instances nor can we view the available images. Also anything under the 'compute' submenu seems to not return any results for us to view. All these menus where working until Friday afternoon.

Currently although our external interface IP address seems to be working the fact that we cannot manage our instances cause issues in our application development.

We would appreciate any information and help to resolve this issue asap.

Best Regards,

Hara Koutalou

Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

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Reply from the user:

Dear Marco,
Unfortunately, the problem persists. The region is PiraeusN and the project name is ‘matrix cloud’.
the project ID: which exactly ID? Maybe the project ID is 690c6d43ba934a969066321d4a29bde0

Best Regards,
Hara

Dear Hara,
I have just forwarded your request to the PiraeusN support team.
They will get back to you soon.

Best regards
Marco

Da: Χαρά Κουτάλου hara@matrix-it.gr
Inviato: martedì 28 luglio 2015 09:35
A: Cipriani Marco
Oggetto: RE: [Fiware-lab-help] FIWARE Lab Assistance
Priorità: Alta

Dear Marco,

Unfortunately, the problem persists. The region is PiraeusN and the project name is ‘matrix cloud’.

the project ID: which exactly ID? Maybe the project ID is 690c6d43ba934a969066321d4a29bde0

Best Regards,

Hara

From: Cipriani Marco marco2.cipriani@telecomitalia.it
Sent: Monday, July 27, 2015 5:33 PM
To: Χαρά Κουτάλου
Cc: fiware-lab-help@lists.fi-ware.org<fiware-lab-help@lists.fi-ware.org>
Subject: R: [Fiware-lab-help] FIWARE Lab Assistance

Dear Hara,
the Cloud Portal seems to be working fine now, so maybe you have experienced a temporary problem.
Please let us know if the problem persists and, in this case, tell us what region you're using and your project ID, in order to forward the issue to the right support team.

Best regards
Marco

Da: fiware-lab-help-bounces@lists.fi-ware.org<fiware-lab-help-bounces@lists.fi-ware.org> fiware-lab-help-bounces@lists.fi-ware.org Per conto di ?a?? ?t??
Inviato: lunedì 27 luglio 2015 16:03
A: fiware-lab-help@lists.fi-ware.org<fiware-lab-help@lists.fi-ware.org>
Oggetto: [Fiware-lab-help] FIWARE Lab Assistance

Dear FIWARE Lab Assistant,

We are experiencing some issues today with cloud.lab.fiware.org. We are unable to view and manage our instances nor can we view the available images. Also anything under the 'compute' submenu seems to not return any results for us to view. All these menus where working until Friday afternoon.

Currently although our external interface IP address seems to be working the fact that we cannot manage our instances cause issues in our application development.

We would appreciate any information and help to resolve this issue asap.

Best Regards,

Hara Koutalou

Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
[rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.

Dear Hara,
there was a problem with a firewall false positive alarm. Now it is working fine.

PiraeusN Node Helpdesk Team