Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-3528

FIWARE.Request.Tech.WebUI.VirtualCharacters.NoTouchWithThreeJSOrbitControlsOniOS

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None
        • HD-Chapter:
          WebUI
        • HD-Enabler:
          Web Tundra Avatar

          Description

          Hi,

          A user is asking about use of Virtual Characters in iOS. Here it is her
          message:

          "We've some problem with the controls for the Virtual Characters Enabler.
          The examples suplied use the Orbitcontrols that work well with Firefox on a
          computer but doesn't have any effect on an iPad browser. Test it at:
          http://annacarreras.com/toonaville/vc/Guia.html

          We've found some posts suggesting to change from OrbitControls to
          TrackballControls to solve this issue:
          http://support.ludei.com/hc/communities/public/questions/200696466-No-Touch-with-ThreeJS-OrbitControls-using-WebGL-on-IOS-Devices-in-Launcher

          We've tested to implement it and successed if opened with a Firefox
          browser, find an example at:
          http://annacarreras.com/toonaville/vc/Guia_touch.html

          But it causes Safari to crash on iOS and Mac OS.

          We've also tested the example supplied by Three.js:
          http://threejs.org/examples/misc_controls_trackball
          And it works well on iPad.

          Could you suggest us any solution for using VC with touch capabilities on
          iOs?"

          Thanks in advance.
          Kr, Xavier Carol.

          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

          [Created via e-mail received from: Xavier Carol Rossell <xavier.carol@i2cat.net>]

            Issue Links

            clones

            extRequest - Request from external stakeholder received in the help desk HELC-859 FIWARE.Request.Coach.CreatiFI.General Support #346: VIRTUAL CHARACTERS: no touch with ThreeJS OrbitControls using WebGL on iOS devices

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              Hide
              Permalink
              leandroguillen Leandro Guillén added a comment -

              Hi,

              Any progress?

              Show
              leandroguillen Leandro Guillén added a comment - Hi, Any progress?
              Hide
              Permalink
              leandroguillen Leandro Guillén added a comment -

              The user is reporting:

              "these guys have complained about the lack of support of this issue (it was opened 16 days ago)"

              Isn't there anything we can do for them? Maybe assign it to somebody else?

              Show
              leandroguillen Leandro Guillén added a comment - The user is reporting: "these guys have complained about the lack of support of this issue (it was opened 16 days ago)" Isn't there anything we can do for them? Maybe assign it to somebody else?
              Hide
              Permalink
              jonne.vaisanen Jonne Väisänen added a comment -

              Hey,
              Sorry for the late reply.
              We were having annual holiday here in Finland and our company was empty during the July.
              This ticket isn't really related to Virtual Characters and so I think best people to have insight of this issue can be found from WebTundra GE.

              br,
              Jonne Väisänen

              Show
              jonne.vaisanen Jonne Väisänen added a comment - Hey, Sorry for the late reply. We were having annual holiday here in Finland and our company was empty during the July. This ticket isn't really related to Virtual Characters and so I think best people to have insight of this issue can be found from WebTundra GE. br, Jonne Väisänen
              Hide
              Permalink
              jonne.vaisanen Jonne Väisänen added a comment -

              I'll close this ticket. Incase you still need help for orbit controls, better place to address this ticket would be in WebTundra GE.

              br,
              Jonne Väisänen

              Show
              jonne.vaisanen Jonne Väisänen added a comment - I'll close this ticket. Incase you still need help for orbit controls, better place to address this ticket would be in WebTundra GE. br, Jonne Väisänen

                People

                • Assignee:
                  loorni Lasse Öörni (Inactive)
                  Reporter:
                  leandroguillen Leandro Guillén
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: