[HELP-34] FIWARE.Request.General.Re: Contact form - JIRA

Details

Type: extRequest
Status: Closed
Priority: Major
Resolution: Done
Fix Version/s: Sprint 4.1.1
Component/s: FIWARE-GENERAL-HELP
Labels:
None

Description

Dear Matteo,

Thanks for contacting us.

For technical questions related to FI-Lab is always best to contact the
dedicated mailing list that we refer to on http://lab.fi-ware.org/. The
contact form on our web page has a different scope and it is read by a
different team who cannot help you directly. It is fine to use it but
it adds a delay, if I was you I would use
iware-lab-help@lists.fi-ware.org to ensure a faster response.

I forward your question to my colleagues who should be able to answer.

Sorry for all the trouble and I hope that this will get resolved soon.

Best regards,

Miguel

El 17/04/2014 15:27, FI-WARE escribió:
>
>
> Matteo wrote:
>
> Dear Fi-Ware team,
>
> We are experiencing some issues in connetting to our VM via ssh.The command ssh -i [keypar_file] -vvv root@[ip_address] give us a connection time out error.All was working fine some days ago but now, we can not connect.
>
> _______________________________________________
> Fiware-feedback mailing list
> Fiware-feedback@lists.fi-ware.org
> https://lists.fi-ware.org/listinfo/fiware-feedback
> .
>

–
----------------------------------------------------------------------
/ _// Miguel Carrillo Pacheco
_/ _/ _/ _/ Telefónica Distrito Telefónica
/ _//_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9
_/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N
/ _// 28050 Madrid (Spain)
Tel: (+34) 91 483 26 77

e-mail: mcp@tid.es

Follow FI-WARE on the net

Website: http://www.fi-ware.org
Facebook: http://www.facebook.com/pages/FI-WARE/251366491587242
Twitter: http://twitter.com/Fiware
LinkedIn: http://www.linkedin.com/groups/FIWARE-4239932
----------------------------------------------------------------------

________________________________

Este mensaje se dirige exclusivamente a su destinatario. Puede consultar nuestra política de envío y recepción de correo electrónico en el enlace situado más abajo.
This message is intended exclusively for its addressee. We only send and receive email on the basis of the terms set out at:
http://www.tid.es/ES/PAGINAS/disclaimer.aspx
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

Activity

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FIWARE-LAB-HELP created issue - 24/Sep/14 2:32 PM

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FIWARE-LAB-HELP added a comment - 24/Sep/14 2:32 PM

Hi Matteo

Thanks for contacting us. We had some problems with the infrastructure, which have been solved them. Can you try it again and tell us if you continue having problems.
Sorry for any inconvenience,
Regards,
Henar

----~~Mensaje original~~----
De: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org En nombre de Miguel Carrillo
Enviado el: lunes, 21 de abril de 2014 11:42
Para: Matteo; fiware-lab-help@lists.fi-ware.org
Asunto: Re: [Fiware-lab-help] [Fiware-feedback] [FI-WARE] Contact form

Dear Matteo,

Thanks for contacting us.

For technical questions related to FI-Lab is always best to contact the dedicated mailing list that we refer to on http://lab.fi-ware.org/. The contact form on our web page has a different scope and it is read by a different team who cannot help you directly. It is fine to use it but it adds a delay, if I was you I would use iware-lab-help@lists.fi-ware.org to ensure a faster response.

I forward your question to my colleagues who should be able to answer.

Sorry for all the trouble and I hope that this will get resolved soon.

Best regards,

Miguel

e-mail: mcp@tid.es

Follow FI-WARE on the net

________________________________

Show

FIWARE-LAB-HELP added a comment - 24/Sep/14 2:32 PM Hi Matteo Thanks for contacting us. We had some problems with the infrastructure, which have been solved them. Can you try it again and tell us if you continue having problems. Sorry for any inconvenience, Regards, Henar ---- Mensaje original ---- De: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org En nombre de Miguel Carrillo Enviado el: lunes, 21 de abril de 2014 11:42 Para: Matteo; fiware-lab-help@lists.fi-ware.org Asunto: Re: [Fiware-lab-help] [Fiware-feedback] [FI-WARE] Contact form Dear Matteo, Thanks for contacting us. For technical questions related to FI-Lab is always best to contact the dedicated mailing list that we refer to on http://lab.fi-ware.org/ . The contact form on our web page has a different scope and it is read by a different team who cannot help you directly. It is fine to use it but it adds a delay, if I was you I would use iware-lab-help@lists.fi-ware.org to ensure a faster response. I forward your question to my colleagues who should be able to answer. Sorry for all the trouble and I hope that this will get resolved soon. Best regards, Miguel El 17/04/2014 15:27, FI-WARE escribió: > > > Matteo wrote: > > Dear Fi-Ware team, > > We are experiencing some issues in connetting to our VM via ssh.The command ssh -i [keypar_file] -vvv root@ [ip_address] give us a connection time out error.All was working fine some days ago but now, we can not connect. > > _______________________________________________ > Fiware-feedback mailing list > Fiware-feedback@lists.fi-ware.org > https://lists.fi-ware.org/listinfo/fiware-feedback > . > – ---------------------------------------------------------------------- / _/ / Miguel Carrillo Pacheco _/ _/ _/ _/ Telefónica Distrito Telefónica / _/ /_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9 _/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N / _/ / 28050 Madrid (Spain) Tel: (+34) 91 483 26 77 e-mail: mcp@tid.es Follow FI-WARE on the net Website: http://www.fi-ware.org Facebook: http://www.facebook.com/pages/FI-WARE/251366491587242 Twitter: http://twitter.com/Fiware LinkedIn: http://www.linkedin.com/groups/FIWARE-4239932 ---------------------------------------------------------------------- ________________________________ Este mensaje se dirige exclusivamente a su destinatario. Puede consultar nuestra política de envío y recepción de correo electrónico en el enlace situado más abajo. This message is intended exclusively for its addressee. We only send and receive email on the basis of the terms set out at: http://www.tid.es/ES/PAGINAS/disclaimer.aspx _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help ________________________________ Este mensaje se dirige exclusivamente a su destinatario. Puede consultar nuestra política de envío y recepción de correo electrónico en el enlace situado más abajo. This message is intended exclusively for its addressee. We only send and receive email on the basis of the terms set out at: http://www.tid.es/ES/PAGINAS/disclaimer.aspx _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help

Manuel Escriche made changes - 30/Sep/14 6:21 PM

Field	Original Value	New Value
Assignee	Manuel Escriche [Administrator] [ mev ]	Miguel Carrillo Pacheco [ mcp ]

Miguel Carrillo made changes - 07/Oct/14 4:53 PM

Resolution		Done [ 10000 ]
Status	To Do [ 10001 ]	Done [ 10000 ]

Manuel Escriche made changes - 22/Oct/14 3:30 PM

Component/s

FIWARE-LAB-HELP [ 10279 ]

Manuel Escriche made changes - 22/Oct/14 4:01 PM

Workflow	Basic Workflow [ 12392 ]	FW eRequest Workflow [ 16215 ]
Issue Type	Question [ 10004 ]	eRequest [ 10101 ]
FI-WARE Environment	FI-LAB [ 10100 ]
Resolution	Done [ 10000 ]

Manuel Escriche made changes - 22/Oct/14 4:45 PM

Resolution

Done [ 10000 ]

Manuel Escriche made changes - 22/Oct/14 10:14 PM

Workflow

FW eRequest Workflow [ 16215 ]

eRequest Workflow-2 [ 16375 ]

Manuel Escriche made changes - 22/Oct/14 10:29 PM

Status

Done [ 10000 ]

In Progress [ 3 ]

Manuel Escriche made changes - 22/Oct/14 10:31 PM

Status

In Progress [ 3 ]

Done [ 10000 ]

Manuel Escriche made changes - 22/Oct/14 10:33 PM

Workflow

eRequest Workflow-2 [ 16375 ]

FW eRequest Workflow [ 16782 ]

Manuel Escriche made changes - 02/Nov/14 4:43 PM

Fix Version/s

Sprint 4.1.1 [ 10737 ]

Manuel Escriche made changes - 02/Nov/14 4:49 PM

Reporter

FIWARE-LAB-HELP [ fiware-lab-help ]

FW External User [ fw.external.urser ]

Manuel Escriche made changes - 12/Jan/16 9:10 AM

Workflow	FW eRequest Workflow [ 16782 ]	FW extRequest Workflow-II [ 40993 ]
Status	Done [ 10000 ]	Closed [ 6 ]
Issue Type	eRequest [ 10101 ]	extRequest [ 10104 ]

Manuel Escriche made changes - 12/Apr/16 4:30 PM

Component/s		FIWARE-GENERAL-HELP [ 10277 ]
Component/s	FIWARE-LAB-HELP [ 10279 ]

Backlog Manager made changes - 12/Apr/16 4:34 PM

Summary

Re: [Fiware-lab-help] [Fiware-feedback] [FI-WARE] Contact form

FIWARE.Request.General.Re: Contact form

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

To Do

Done

13d 2h 20m

Miguel Carrillo

07/Oct/14 4:53 PM

Done

In Progress

15d 5h 36m

Manuel Escriche

22/Oct/14 10:29 PM

In Progress

Done

2m 7s

Manuel Escriche

22/Oct/14 10:31 PM

Done

Closed

446d 11h 38m

Manuel Escriche

12/Jan/16 9:10 AM

People

Assignee:

Miguel Carrillo

Reporter:

FW External User

Votes:

0 Vote for this issue

Watchers:

0 Start watching this issue

Dates

Created:

24/Sep/14 2:32 PM

Updated:

12/Apr/16 4:34 PM

Resolved:

22/Oct/14 10:31 PM

Agile

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