Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
-
Component/s: FIWARE-LAB-HELP
-
Labels:None
Description
Dear all,
I cannot login or request a new password for my FIWARE LAB account (registered for username with email: gianmario.bollano@telecomitalia.it<gianmario.bollano@telecomitalia.it
>).
My username for FIWARE portals is gianbo (in use for FIWARE forge, FIWARE catalogue, FIWARE JIRA and backlog, FIWARE Academy, registered to the same email); I'm contributing to the I2ND chapter for the Robotics GE.
I've tried using both e-mail and the username but apparently the FIWARE LAB has been deactivated and also the password reset is not working.
Could you please forward me some instructions to reactivate the FIWARE LAB Account?
Kind regards,
Gianmario Bollano
------------------------------------------------------------------------------------
Telecom Italia
Gianmario Bollano
Innovation - Mobile Devices & Sim Applications
Via Reiss Romoli, n° 274
Cap 10151 Torino
Phone 011 228 7103
Cell Phone 3316015048
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
[rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Activity
I apologize for the delay, I've received multiple Jira notifications on this issue but the messages in them were deleted since an update in the corporate mailer Antispam Filter I was unaware of. For some reason s Jira mail contents in these messages was classified as spam (it never happened in the past for other Jira notifications).
I've already tried to reset password using my corporate e-mail ( gianmario.bollano@telecomitalia.it ), but the address is not recognized . I get a message saying "You have specified an e-mail address that is not registered to any our our user account", though in past I was able to access to FIWARE LAB.
By the way, also the above error message is mistyped: "any our our" is meant to be "any of ours".
My corporate e-mail address is also in use for FIWARE Forge and Jira (these accounts works); the corresponding username for it is "gianbo".
The password reset was something I had already tried since the beginning and since it did not work I opened this ticket.
I explained it in the original message and the last comment.
This morning I have registered again a new account with my corporate e-mail and with same username "gianbo"; it worked but this account does not allow me to register myself as FIWARE member and to specify the organization I'm working for (Telecom Italia, TIM).
I'll try to use that account in the robotics-live-demo group.
Dear user,
since this ticket hasn't been updated for two months we're going close it. Please reopen it if you're still experiencing the same issue.
Dear user,
have you tried checking for password reset emails in the spam filtered messages?
Kind regards