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  1. Help-Desk
  2. HELP-3407

FIWARE.Request.Lab.Lannion.Unable to download Glance images.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello

          I am trying to download a Glance image from the Lannion2 region to my PC using the Glance client.
          When using the internet, the download never successfully finishes and breaks with a "connection timed out" error. I tried several times (6+) and never got better than 2G of a 2.7G total.

          So i decided first to download the image onto an instance located inside the Lannion2 region and then to use a third party tool compatible with resumable download to fetch the image. But it didn't work either. For some reason, the API access is blocked inside the region.

          Is there any other way for me to retrieve my image ?.

          Thanks
          Geoffroy

          WITH Lannion2:

          root@2d3979beeb8e:/home/core/credentials# glance --debug image-download --file panamax_fic2lab_runner_1f062b80-6ff6-4667-85bb-922227a13d68.qcow2 1f062b80-6ff6-4667-85bb-922227a13d68
          curl -i -X HEAD -H 'X-Auth-Token: 172d9544a42944f8beadee8628fd3195' -H 'Content-Type: application/octet-stream' -H 'User-Agent: python-glanceclient' http://api2.xifi.imaginlab.fr:9292/v1/images/1f062b80-6ff6-4667-85bb-922227a13d68
          Error communicating with http://api2.xifi.imaginlab.fr:9292 [Errno 110] Connection timed out

          WITH internet:

          tai@Sydney:/var/home/tai/isos$ wget --header 'X-Auth-Token: f31c4eaa546f4a3ab73eb3e674b00f63' http://api2.xifi.imaginlab.fr:9292/v1/images/1f062b80-6ff6-4667-85bb-922227a13d68
          -2015-06-22 15:39:09- http://api2.xifi.imaginlab.fr:9292/v1/images/1f062b80-6ff6-4667-85bb-922227a13d68
          Resolving api2.xifi.imaginlab.fr (api2.xifi.imaginlab.fr)... 194.199.209.52
          Connecting to api2.xifi.imaginlab.fr (api2.xifi.imaginlab.fr)|194.199.209.52|:9292... connected.
          HTTP request sent, awaiting response... 200 OK
          Length: unspecified [application/octet-stream]
          Saving to: '1f062b80-6ff6-4667-85bb-922227a13d68'
          [ <=> ] 2 147 785 270 --.-K/s in 1h 44m
          2015-06-22 17:23:52 (334 KB/s) - Read error at byte 2147785270 (Connection timed out).Retrying

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: CHOLLON Geoffroy <geoffroy.chollon@thalesgroup.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		3m 41s 1 Daniele Pavia (Inactive) 22/Jun/15 5:41 PM
            In Progress In Progress Answered Answered
            		24d 23h 28m 1 Lannion Node Helpdesk 17/Jul/15 5:10 PM
            Answered Answered Closed Closed
            		35s 1 Lannion Node Helpdesk 17/Jul/15 5:10 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.Unable to download Glance images. FIWARE.Request.Lab.Lannion.Unable to download Glance images.
            mev Manuel Escriche made changes -
            HD-Node Lannion [ 10850 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] [Lannion2] Unable to download Glance images FIWARE.Request.Lab.Unable to download Glance images.
            mev Manuel Escriche made changes -
            Sender Email geoffroy.chollon@thalesgroup.com
            lannionsupport Lannion Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            lannionsupport Lannion Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            lannionsupport Lannion Node Helpdesk added a comment -

            Hi,

            The user does not seems to have troubel anymore. The ticket can be closed.

            BR
            Riwal

            Show
            lannionsupport Lannion Node Helpdesk added a comment - Hi, The user does not seems to have troubel anymore. The ticket can be closed. BR Riwal
            Hide
            Permalink
            lannionsupport Lannion Node Helpdesk added a comment -

            Hi,

            The API of OpenStack in Lannion2 was not accessible from instances belonging to Lannion2. We changed it and this is now allowed, then commands like "glance --debug image-download --file panamax_fic2lab_runner_1f062b80-6ff6-4667-85bb-922227a13d68.qcow2 1f062b80-6ff6-4667-85bb-922227a13d68" should work on Lannion2 instances.

            We also tried to download from a server on internet, an image located in our node, and it has been successful (3Gb downloaded in 2-3 min) without any "connection timed out" error.

            This information has been communicated to the users by email and we are waiting from his answer.

            BR
            Riwal

            Show
            lannionsupport Lannion Node Helpdesk added a comment - Hi, The API of OpenStack in Lannion2 was not accessible from instances belonging to Lannion2. We changed it and this is now allowed, then commands like "glance --debug image-download --file panamax_fic2lab_runner_1f062b80-6ff6-4667-85bb-922227a13d68.qcow2 1f062b80-6ff6-4667-85bb-922227a13d68" should work on Lannion2 instances. We also tried to download from a server on internet, an image located in our node, and it has been successful (3Gb downloaded in 2-3 min) without any "connection timed out" error. This information has been communicated to the users by email and we are waiting from his answer. BR Riwal
            danielepavia Daniele Pavia (Inactive) made changes -
            Assignee Daniele Pavia [ danielepavia ] Lannion Node Helpdesk [ lannionsupportteam ]
            Hide
            Permalink
            danielepavia Daniele Pavia (Inactive) added a comment -

            Dear Lannion desk,
            could you please check this ticket? User's tenant ID is in the comments.

            Kind regards

            Show
            danielepavia Daniele Pavia (Inactive) added a comment - Dear Lannion desk, could you please check this ticket? User's tenant ID is in the comments. Kind regards
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Here is the reply from user since Jira created another ticket for this: HELP-3413

            Hello,

            My tenant is:

            {"website": "", "city": "", "name": "FIC2Lab", "enabled": true, "email": "", "id": "00000000000000000000000000008576", "description": "FI-CONTENT 2 Lab administrators"}

            Thanks
            Geoffroy

            [@@ THALES GROUP INTERNAL @@]

            Show
            danieles Daniele Santoro added a comment - Here is the reply from user since Jira created another ticket for this: HELP-3413 Hello, My tenant is: {"website": "", "city": "", "name": "FIC2Lab", "enabled": true, "email": "", "id": "00000000000000000000000000008576", "description": "FI-CONTENT 2 Lab administrators"} Thanks Geoffroy [@@ THALES GROUP INTERNAL @@]
            Hide
            Permalink
            danielepavia Daniele Pavia (Inactive) added a comment -

            Dear user,
            could you please provide us with your tenant id?

            (see: https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_do_I_retrieve_my_tenant_ID.3F

            Kind regards

            Show
            danielepavia Daniele Pavia (Inactive) added a comment - Dear user, could you please provide us with your tenant id? (see: https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_do_I_retrieve_my_tenant_ID.3F Kind regards
            mev Manuel Escriche made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            danielepavia Daniele Pavia (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            danielepavia Daniele Pavia (Inactive) made changes -
            Field Original Value New Value
            Assignee Daniele Pavia [ danielepavia ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                lannionsupport Lannion Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: