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  1. Help-Desk
  2. HELP-3281

FIWARE.Request.General.FIWARE.Request.Tech.no jira notification and no ability to reply to jira tickets.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-GENERAL-HELP
        • Labels:
          None

          Description

          Hi

          I have 11 Jira tickets. I can see them in Jira but
          a) I do not have any permissions in Jira to answer them
          b) I do not receive any email notifications on jira ticket updates

          If you use Jira to communicate to externals, then you need to add us as
          users incl. email address and provide the permission to respond to tickets!

          Please reply via email (not Jira ticket) to this email.

          Thanks
          Keyvan

          3DPrinteo Ltd

          M: +44(0)7575531633

          Address: 1 East Poultry Avenue, EC1A 9PT, London
          3DPrinteo Ltd is registered in England & Wales Company Number 8486322
          VAT Registration Number: 160393911

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Keyvan K <keyvan.k@3dprinteo.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		32d 3h 5m 1 Manuel Escriche 13/Jul/15 12:48 PM
            In Progress In Progress Closed Closed
            		18h 42m 1 Manuel Escriche 14/Jul/15 7:31 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Tech.no jira notification and no ability to reply to jira tickets. FIWARE.Request.General.FIWARE.Request.Tech.no jira notification and no ability to reply to jira tickets.
            mev Manuel Escriche made changes -
            Component/s FIWARE-GENERAL-HELP [ 10277 ]
            Component/s FIWARE-TECH-HELP [ 10278 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] no jira notification and no ability to reply to jira tickets FIWARE.Request.Tech.no jira notification and no ability to reply to jira tickets.
            mev Manuel Escriche made changes -
            Sender Email keyvan.k@3dprinteo.com
            mev Manuel Escriche made changes -
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Closed [ 6 ]
            mev Manuel Escriche made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            mev Manuel Escriche added a comment -

            The issue has been emailed:

            • Time sent: 13/Jul/15 12:48 PM
            • To: keyvan.k@3dprinteo.com
            • with subject: *(HELP-3281) [Fiware-lab-help] no jira notification and no ability to reply to jira tickets *

            Dear Keyvan,

            The help desk tracker wasn't designed to inform the end user for any change on its status or assignee but when new comments are added.

            Nonetheless, I thank you for the suggestion. And so a backlog item has been created to consider modifying its behavior accordingly.

            Kind regards,
            Manuel

            Show
            mev Manuel Escriche added a comment - The issue has been emailed: Time sent: 13/Jul/15 12:48 PM To: keyvan.k@3dprinteo.com with subject: *( HELP-3281 ) [Fiware-lab-help] no jira notification and no ability to reply to jira tickets * Dear Keyvan, The help desk tracker wasn't designed to inform the end user for any change on its status or assignee but when new comments are added. Nonetheless, I thank you for the suggestion. And so a backlog item has been created to consider modifying its behavior accordingly. Kind regards, Manuel
            mev Manuel Escriche made changes -
            Link This issue relates to SUPP-262 [ SUPP-262 ]
            mev Manuel Escriche made changes -
            Assignee Manuel Escriche [ mev ]
            mev Manuel Escriche made changes -
            Field Original Value New Value
            Component/s FIWARE-TECH-HELP [ 10278 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                mev Manuel Escriche
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: