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  1. Help-Desk
  2. HELP-3264

FIWARE.Request.Lab.Spain.Can not access instance, but was working fine till monday.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,
          I installed, access through SSH and used successfully an instance in
          130.206.122.49. But now I can not even SSH it, though in control panel it
          says it is running and active.
          I am in Spain2. It dead? what should I do?
          Thanks,
          Oscar
          [image: Inline image 1]

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Oscar Ardaiz <oscar.ardaiz@gmail.com>]

          1. logo Ambiente_foglia2.jpg
            0.7 kB
          2. image001.png
            39 kB
          3. image.png
            79 kB

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		5d 59m 1 Jesus Movilla (Inactive) 15/Jun/15 10:04 AM
            Closed Closed In Progress In Progress
            		1d 2h 28m 1 Henar Muñoz 16/Jun/15 12:34 PM
            In Progress In Progress Answered Answered
            		21h 52m 2 Jesus Movilla (Inactive) 17/Jun/15 10:26 AM
            Answered Answered Closed Closed
            		7s 2 Jesus Movilla (Inactive) 17/Jun/15 10:26 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.Can not access instance, but was working fine till monday. FIWARE.Request.Lab.Spain.Can not access instance, but was working fine till monday.
            mev Manuel Escriche made changes -
            HD-Node Spain [ 10846 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Can not access instance, but was working fine till monday FIWARE.Request.Lab.Can not access instance, but was working fine till monday.
            mev Manuel Escriche made changes -
            Sender Email oscar.ardaiz@gmail.com
            jesus.movilla Jesus Movilla (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            jesus.movilla Jesus Movilla (Inactive) made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            henar Henar Muñoz made changes -
            Resolution Done [ 10000 ]
            Status Closed [ 6 ] In Progress [ 3 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,
            Sorry but it does not work. I did not tried yesterday, but right now PUTTY
            says It can not connect to IP.
            Oscar

            On Mon, Jun 15, 2015 at 10:06 AM, Help-Desk <jira-help-desk@fi-ware.org>

            Show
            fw.ext.user FW External User added a comment - Hi, Sorry but it does not work. I did not tried yesterday, but right now PUTTY says It can not connect to IP. Oscar On Mon, Jun 15, 2015 at 10:06 AM, Help-Desk <jira-help-desk@fi-ware.org>
            jesus.movilla Jesus Movilla (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            jesus.movilla Jesus Movilla (Inactive) made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            jesus.movilla Jesus Movilla (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            henar Henar Muñoz made changes -
            Assignee Spain Node Support Team [ spain.node ] Jesus Movilla [ jesus.movilla ]
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            Reply from the user:

            Ok, thanks, data of failing instance is:
            nicetrails-gis-instance (IP 130.206.122.49)
            oscar-ardaiz cloud (ID 00000000000000000000000000005996)

            Show
            marcocipriani Marco Cipriani added a comment - Reply from the user: Ok, thanks, data of failing instance is: nicetrails-gis-instance (IP 130.206.122.49) oscar-ardaiz cloud (ID 00000000000000000000000000005996)
            marcocipriani Marco Cipriani made changes -
            Attachment image001.png [ 16307 ]
            Attachment logo Ambiente_foglia2.jpg [ 16308 ]
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            Dear Oscar,
            in order to solve your issue we need to know:

            • the ID of instance in which you are experiencing the issue
            • your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
              Meanwhile, I’m going to forward your request to the Spain support team.

            Best regards
            Marco

            Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Oscar Ardaiz
            Inviato: mercoledì 10 giugno 2015 09:05
            A: fiware-lab-help@lists.fi-ware.org
            Oggetto: [Fiware-lab-help] Can not access instance, but was working fine till monday

            Hi,
            I installed, access through SSH and used successfully an instance in 130.206.122.49. But now I can not even SSH it, though in control panel it says it is running and active.
            I am in Spain2. It dead? what should I do?
            Thanks,
            Oscar
            [Inline image 1]
            Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

            This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.

            [rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.

            Show
            marcocipriani Marco Cipriani added a comment - Dear Oscar, in order to solve your issue we need to know: the ID of instance in which you are experiencing the issue your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz). Meanwhile, I’m going to forward your request to the Spain support team. Best regards Marco Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Oscar Ardaiz Inviato: mercoledì 10 giugno 2015 09:05 A: fiware-lab-help@lists.fi-ware.org Oggetto: [Fiware-lab-help] Can not access instance, but was working fine till monday Hi, I installed, access through SSH and used successfully an instance in 130.206.122.49. But now I can not even SSH it, though in control panel it says it is running and active. I am in Spain2. It dead? what should I do? Thanks, Oscar [Inline image 1] Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie. This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks. [rispetta l'ambiente] Rispetta l'ambiente. Non stampare questa mail se non è necessario.
            marcocipriani Marco Cipriani made changes -
            Assignee Spain Node Support Team [ spain.node ]
            marcocipriani Marco Cipriani made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                jesus.movilla Jesus Movilla (Inactive)
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: