Dear Jose,
in order to solve your issue we need to know your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
Meanwhile, I’m going to forward your request to the Spain support team.

Best regards
Marco

Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Jose M Robles
Inviato: martedì 9 giugno 2015 17:41
A: fiware-lab-help@lists.fi-ware.org
Oggetto: [Fiware-lab-help] FI-Lab Assistance: can't reach the VM

Hi!

Since this morning can't access to our VM (130.206.121.161) in Spain2 region. We can connect using VNC from FI-LAB website.
Any idea?

Last check: 17:40

Thanks so much!
KR

Dear Marco,

Apologies, ID 00000000000000000000000000006735 is the number.

Thanks so much!
KR

---- Activado mar, 09 jun 2015 17:43:13 +0200 Cipriani Marco <marco2.cipriani@telecomitalia.it> escribió ----

Dear Jose,
in order to solve your issue we need to know your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
Meanwhile, I’m going to forward your request to the Spain support team.

Best regards
Marco

Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Jose M Robles
Inviato: martedì 9 giugno 2015 17:41
A: fiware-lab-help@lists.fi-ware.org
Oggetto: [Fiware-lab-help] FI-Lab Assistance: can't reach the VM

Hi!

Since this morning can't access to our VM (130.206.121.161) in Spain2 region. We can connect using VNC from FI-LAB website.

Any idea?

Last check: 17:40

Thanks so much!

KR

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Hi Henar,

We can't reach the host again. The same symptoms (VM up, we can connect using VNC on site, but not through Internet).

Thanks so much.

---- Activado mar, 09 jun 2015 19:57:00 +0200 Help-Desk <jira-help-desk@fi-ware.org> escribió ----

Hi
You should be able to access now. Sorry for any inconvenience.
Regards,
Henar
FW External User created an issue

Help-Desk / HELP-3259
[Fiware-lab-help] FI-Lab Assistance: can't reach the VM

Issue Type: extRequest
Assignee: Henar Muñoz
Components: FIWARE-LAB-HELP
Created: 09/Jun/15 5:42 PM
Priority: Major
Reporter: FW External User
Status: Open

Hi!
Since this morning can't access to our VM (130.206.121.161) in Spain2 region. We can connect using VNC from FI-LAB website.
Any idea?
Last check: 17:40
Thanks so much!
KR