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  1. Help-Desk
  2. HELP-3142

FIWARE.Request.Tech.Security.IDM-KeyRock.accountdisappeared

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-TECH-HELP
    • Labels:
      None

      Description

      dear staff,
      i'm not able to log into my fiware lab account: damato@sys-man.it

      i'm involved in a project enrolled in the SAF accelerator, and need a
      community account upgrade.

      thank you,
      giulio d'amato
      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: damato@sys-man.it]

      1. signature.asc
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        Daniele Santoro

        Activity

        Hide
        sandor Sándor Laki added a comment -

        Dear Giulio,

        There was a temporal problem with the accounting system. Could you
        please confirm that the issue is still open or not?
        For the community account request, please go to
        https://account.lab.fiware.org/ and click on the "Request a Community
        account upgrade" button and fill the form!

        Best,
        Sandor
        – on behalf of level-1 support


        Sándor Laki
        EU FP7 FI-PPP XIFI project,
        Wigner Research Centre for Physics,
        Hungarian Academy of Sciences
        Konkoly Thege Miklós út 29-33.
        H-1121, Budapest, Hungary
        Cell: +36 70 374 2646
        Skype: sandor.laki

        XIFI: https://fi-xifi.eu/home.html
        FI-PPP: http://www.fi-ppp.eu/

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        sandor Sándor Laki added a comment - Dear Giulio, There was a temporal problem with the accounting system. Could you please confirm that the issue is still open or not? For the community account request, please go to https://account.lab.fiware.org/ and click on the "Request a Community account upgrade" button and fill the form! Best, Sandor – on behalf of level-1 support – Sándor Laki EU FP7 FI-PPP XIFI project, Wigner Research Centre for Physics, Hungarian Academy of Sciences Konkoly Thege Miklós út 29-33. H-1121, Budapest, Hungary Cell: +36 70 374 2646 Skype: sandor.laki XIFI: https://fi-xifi.eu/home.html FI-PPP: http://www.fi-ppp.eu/ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        Hide
        fw.ext.user FW External User added a comment -

        fiware lab returns the following:

        Error: Sorry. You have specified an email address that is not registered
        to any our our user accounts. If your problem persits, please contact:
        fiware-lab-help@lists.fi-ware.org

        please let me know,
        giulio

        Show
        fw.ext.user FW External User added a comment - fiware lab returns the following: Error: Sorry. You have specified an email address that is not registered to any our our user accounts. If your problem persits, please contact: fiware-lab-help@lists.fi-ware.org please let me know, giulio
        Hide
        aalonsog Alvaro Alonso added a comment -

        Hi,

        your account doesn't exist. Take into account that all accounts that didn't accept new T&C were removed as announced. So please, create a new account.

        BR

        Show
        aalonsog Alvaro Alonso added a comment - Hi, your account doesn't exist. Take into account that all accounts that didn't accept new T&C were removed as announced. So please, create a new account. BR
        Hide
        fw.ext.user FW External User added a comment -

        dear fiware lab staff,
        as i stated in my previous message, i am not able to log into my fiware
        lab account anymore (damato@sys-man.it).

        the account disappeared during last week ("Error: Sorry. You have
        specified an email address that is not registered to any our our user
        accounts. If your problem persits, please contact:
        fiware-lab-help@lists.fi-ware.org"), as well as the infrastructure that we
        deployed for the late april deadline of the SAF accelerator.

        i understand that you are experiencing a "temporal problem with the
        accounting system." but i hope our work is not lost ... or at least
        confirm us that we need to start from scratch again!

        account zippitelli@sys-man.it works fine instead.

        thank you,
        giulio d'amato

        sysman progetti & servizi

        Show
        fw.ext.user FW External User added a comment - dear fiware lab staff, as i stated in my previous message, i am not able to log into my fiware lab account anymore (damato@sys-man.it). the account disappeared during last week ("Error: Sorry. You have specified an email address that is not registered to any our our user accounts. If your problem persits, please contact: fiware-lab-help@lists.fi-ware.org"), as well as the infrastructure that we deployed for the late april deadline of the SAF accelerator. i understand that you are experiencing a "temporal problem with the accounting system." but i hope our work is not lost ... or at least confirm us that we need to start from scratch again! account zippitelli@sys-man.it works fine instead. thank you, giulio d'amato sysman progetti & servizi
        Hide
        danieles Daniele Santoro added a comment -

        Dear,

        Yesterday the second level support reply to your issue, I’m pasting the reply here in case you didn’t receive it by mail:

        Hi,
        your account doesn't exist. Take into account that all accounts that didn't accept new T&C were removed as announced. So please, create a new account.
        BR

        Best,
        Daniele

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Dear, Yesterday the second level support reply to your issue, I’m pasting the reply here in case you didn’t receive it by mail: Hi, your account doesn't exist. Take into account that all accounts that didn't accept new T&C were removed as announced. So please, create a new account. BR Best, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        Hide
        fw.ext.user FW External User added a comment -

        dear daniele,
        we of course accepted T&C before the deadline (15 april) for the
        damato@sys-man.it account ... it was perfectly operational since last
        week!

        anyways if nothing can be done, we'll create a new account.

        thank you,
        giulio d'amato

        Show
        fw.ext.user FW External User added a comment - dear daniele, we of course accepted T&C before the deadline (15 april) for the damato@sys-man.it account ... it was perfectly operational since last week! anyways if nothing can be done, we'll create a new account. thank you, giulio d'amato

          People

          • Assignee:
            aalonsog Alvaro Alonso
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: