Dear Diego,

Did you check the rules on the security group associated with your instance are appropriate ?

Since I know there was some problems this morning and few days ago I’m going to forward your issue to the Spain node support team.

Best,
Daniele

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I have not modified them in the last weeks, I have cross checked and port
80 and 22222 are opens. It happened also a few weeks ago. Do you think that
I should select a more stable region? It is possible to move the existing
image in a new region ?

Best,
Diego

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Dear,

Let’s wait reply from Spain support.

No I don’t think, Spain region usually is stable.
Unfortunately not in an automatic way, you should move them recreating by hand.

Best,
Daniele

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Problem between dhcp and router

Problem between dhcp and router

Thank you. What happened? it may have the same problem in the future?

Best,
Diego

Good morning,

it happened again, I am not able to reach my server in spain2 node :
smartIPM / 130.206.113.57 It is not the fisrt time that the server became
unreachable. At the end it was fixed but I would like to know exactly what
happened. I am delaying a lot on project outcome due to these issues.

My userID is guidotti@aedit.it and I am a community user. My project is
smartIPM (15188) and I need to access it ASAP.

Best,
Diego

Ok, thank you.

May I know what is the problem? I am having some troubles when test users
cannot access the server, I will have a public presentation next Monday.

I need to know how stable will be the server in the next weeks.

May I have access also an other Region (like Trento)? will it be more
stable? Do I need to use my own server?

Best,
Diego

Dear support,

I am on an FIware meeting and the server went down just 5 minutes before my
presentation. we are close to start the testBed and we cannot afford these
issues.

Region: spain2

node : smartIPM / 130.206.113.57

My userID is guidotti@aedit.it and I am a community user.

My project is smartIPM (15188) from the smartAgriFood accelerat

Best,

Diego

Good morning,

I am not able to reach my server in spain2 node : smartIPM / 130.206.113.57
from a few days . I have alos ttried to restart the server with no success.
I am not able to access web server and ssh.

My userID is guidotti@aedit.it and I am a community user. My project is
smartIPM (15188) and I need to access it ASAP

Best,
Diego

Dear Diego,

I have seen that you have a router named "smartIPM". This router was created some months ago before we patched and reconfigure our cloud software to prevent this kind of problems with routers.

The solution to your problem is removing your router and create a new one. This is done in a few steps:

1. Disassociating the public IP from the VM.
2. Cleaning the interfaces in the router
3. Deleting the gateway from the router
4. Deleting the router.

At this moment, you should be able to create a new router, add a gateway, add your network interface to your new router and associate the IP again toy our VM.

Regards,
José Ignacio.

Thank you so much, it seems that everything is working fine now.

Best,
Diego