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  1. Help-Desk
  2. HELP-3109

FIWARE.Request.Lab.Spain.FI-Lab Assistance

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hello,

      Since this morning I have problems to connect to my instance, the associate
      ip is 130.206.119.229. I try to connect it by putty and I have a network
      error: Connection timed out.

      On Friday I was connected without problems…

      This morning I released my floating ip and then I allocated a new ip but the
      problem didn´t solve.

      My user is lbegines@heritas.es and the instance y try to connect to is
      IotAgent.

      Could you help me?

      Thanks,

      Lucía Begines Setién

      Tel: +34619113600

      Email: lbegines@heritas.es

      URL: www.heritas.es

      C/ Ruiz Zorrilla 17B, Bajo

      39009 Santander, Cantabria

      Tel/Fax: +34942070213

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      _______________________________________________
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      [Created via e-mail received from: =?iso-8859-1?Q?Luc=EDa_Begines?= <lbegines@heritas.es>]

        Activity

        Hide
        marcocipriani Marco Cipriani added a comment - - edited

        Dear Lucia,
        thank you for contacting us.
        Please, could you provide us:

        • The region that you are using.
        • Your project ID (you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
        • The new Floating IP that you are using.

        Best regards
        Marco

        Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Lucía Begines
        Inviato: martedì 26 maggio 2015 17:33
        A: fiware-lab-help@lists.fi-ware.org
        Oggetto: [Fiware-lab-help] FI-Lab Assistance

        Hello,

        Since this morning I have problems to connect to my instance, the associate ip is 130.206.119.229. I try to connect it by putty and I have a network error: Connection timed out.

        On Friday I was connected without problems...

        This morning I released my floating ip and then I allocated a new ip but the problem didn´t solve.

        My user is lbegines@heritas.es<lbegines@heritas.es> and the instance y try to connect to is IotAgent.

        Could you help me?

        Thanks,

        Lucía Begines Setién

        Tel: +34619113600
        Email: lbegines@heritas.es<lbegines@heritas.es>
        URL: www.heritas.es<http://www.heritas.es>
        C/ Ruiz Zorrilla 17B, Bajo
        39009 Santander, Cantabria
        Tel/Fax: +34942070213

        Show
        marcocipriani Marco Cipriani added a comment - - edited Dear Lucia, thank you for contacting us. Please, could you provide us: The region that you are using. Your project ID (you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz). The new Floating IP that you are using. Best regards Marco Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Lucía Begines Inviato: martedì 26 maggio 2015 17:33 A: fiware-lab-help@lists.fi-ware.org Oggetto: [Fiware-lab-help] FI-Lab Assistance Hello, Since this morning I have problems to connect to my instance, the associate ip is 130.206.119.229. I try to connect it by putty and I have a network error: Connection timed out. On Friday I was connected without problems... This morning I released my floating ip and then I allocated a new ip but the problem didn´t solve. My user is lbegines@heritas.es< lbegines@heritas.es > and the instance y try to connect to is IotAgent. Could you help me? Thanks, Lucía Begines Setién Tel: +34619113600 Email: lbegines@heritas.es< lbegines@heritas.es > URL: www.heritas.es< http://www.heritas.es > C/ Ruiz Zorrilla 17B, Bajo 39009 Santander, Cantabria Tel/Fax: +34942070213
        Hide
        marcocipriani Marco Cipriani added a comment -

        Reply from the user:

        Dear Marco,
        Here is the information you asked for:
        • Region: Spain2
        • Project ID: ID 00000000000000000000000000011948
        • Floating Ip: 130.206.119.229

        This afternoon finally I connected to the instance but it worked only for 5 minutes…

        Thanks,
        Lucía Begines Setién

        Show
        marcocipriani Marco Cipriani added a comment - Reply from the user: Dear Marco, Here is the information you asked for: • Region: Spain2 • Project ID: ID 00000000000000000000000000011948 • Floating Ip: 130.206.119.229 This afternoon finally I connected to the instance but it worked only for 5 minutes… Thanks, Lucía Begines Setién
        Hide
        marcocipriani Marco Cipriani added a comment -

        Dear Lucia,
        I have just forwarded your request to the Spain node support team.
        They will solve your issue as soon as possible.

        Best regards
        Marco

        Da: Lucía Begines lbegines@heritas.es
        Inviato: martedì 26 maggio 2015 18:16
        A: Cipriani Marco
        Oggetto: RE: [Fiware-lab-help] FI-Lab Assistance

        Dear Marco,

        Here is the information you asked for:

        · Region: Spain2

        · Project ID: ID 00000000000000000000000000011948

        · Floating Ip: 130.206.119.229

        This afternoon finally I connected to the instance but it worked only for 5 minutes...

        Thanks,

        Lucía Begines Setién

        Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

        This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.

        [rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.

        Show
        marcocipriani Marco Cipriani added a comment - Dear Lucia, I have just forwarded your request to the Spain node support team. They will solve your issue as soon as possible. Best regards Marco Da: Lucía Begines lbegines@heritas.es Inviato: martedì 26 maggio 2015 18:16 A: Cipriani Marco Oggetto: RE: [Fiware-lab-help] FI-Lab Assistance Dear Marco, Here is the information you asked for: · Region: Spain2 · Project ID: ID 00000000000000000000000000011948 · Floating Ip: 130.206.119.229 This afternoon finally I connected to the instance but it worked only for 5 minutes... Thanks, Lucía Begines Setién Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie. This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks. [rispetta l'ambiente] Rispetta l'ambiente. Non stampare questa mail se non è necessario.

          People

          • Assignee:
            henar Henar Muñoz
            Reporter:
            fw.ext.user FW External User
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            Dates

            • Created:
              Updated:
              Resolved: