Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-3099

FIWARE.Request.Lab.Spain.FI-Lab Assistance

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hi,

      Since yesterday afternoon I I have problems accessing to an instance in Spain2. I was connected via ssh with the machine, but suddenly I got a 'broken pipe' message and I can't connect to the machine anymore. My instance is running in the spain2 region and from the cloud portal I see that the machine seems to be running, but I can't ssh it or connect to a mysql server I have there. Can you help?

      Thank you in advance and best regards,
      Elena
      [cid:30D5C208-05A1-4ED0-9EEE-A0FEA3BC6E35]

      ________________________________

      Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

      The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

      Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: MARIA ELENA CRUZ MARTIN <mariaelena.cruzmartin@telefonica.com>]

        Activity

        Hide
        danieles Daniele Santoro added a comment -

        Hi Daniele,

        These are the data you¹re requesting:

        • User/Project Id: elena-2 cloud
        • Instance Id:e82a493b-1aa3-4e10-92fb-48b2601d5148
        • Instance public IP: 130.206.119.109

        Thanks again,

        Elena

        Show
        danieles Daniele Santoro added a comment - Hi Daniele, These are the data you¹re requesting: User/Project Id: elena-2 cloud Instance Id:e82a493b-1aa3-4e10-92fb-48b2601d5148 Instance public IP: 130.206.119.109 Thanks again, Elena
        Hide
        fw.ext.user FW External User added a comment -

        Hi Henar,

        It works now

        Thanks again and best regards,
        Elena

        [cid:DE478C44-CF4B-4CAC-8D6E-D663CDB275DE]

        De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>>
        Responder a: "jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>" <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>>
        Fecha: miércoles, 27 de mayo de 2015, 8:30
        Para: MARIA ELENA CRUZ MARTIN <mariaelena.cruzmartin@telefonica.com<mariaelena.cruzmartin@telefonica.com>>
        Asunto: [FI-WARE-JIRA] (HELP-3099) [Fiware-lab-help] FI-Lab Assistance

        Hi
        It seems that the networking problem has been solved. Can you try it again?
        Thanks,
        Henar

        [cid:0.5585479417511128695@meta-inf.hu] FW External User</secure/ViewProfile.jspa?name=fw.ext.user>created an issue

        Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-3099> HELP-3099<https://jira.fiware.org/browse/HELP-3099>
        [Fiware-lab-help] FI-Lab Assistance<https://jira.fiware.org/browse/HELP-3099>

        Issue Type: [extRequest] extRequest
        Assignee: Henar Muñoz</secure/ViewProfile.jspa?name=henar>
        Components: FIWARE-LAB-HELP
        Created: 26/May/15 8:51 AM
        Priority: [Major] Major
        Reporter: FW External User</secure/ViewProfile.jspa?name=fw.ext.user>
        Status: [In Progress] In Progress

        Hi,

        Since yesterday afternoon I I have problems accessing to an instance in Spain2. I was connected via ssh with the machine, but suddenly I got a 'broken pipe' message and I can't connect to the machine anymore. My instance is running in the spain2 region and from the cloud portal I see that the machine seems to be running, but I can't ssh it or connect to a mysql server I have there. Can you help?

        Thank you in advance and best regards,
        Elena
        [cid:30D5C208-05A1-4ED0-9EEE-A0FEA3BC6E35]

        Show
        fw.ext.user FW External User added a comment - Hi Henar, It works now Thanks again and best regards, Elena [cid:DE478C44-CF4B-4CAC-8D6E-D663CDB275DE] De: Help-Desk <jira-help-desk@fi-ware.org< jira-help-desk@fi-ware.org >> Responder a: "jira-help-desk@fi-ware.org< jira-help-desk@fi-ware.org >" <jira-help-desk@fi-ware.org< jira-help-desk@fi-ware.org >> Fecha: miércoles, 27 de mayo de 2015, 8:30 Para: MARIA ELENA CRUZ MARTIN <mariaelena.cruzmartin@telefonica.com< mariaelena.cruzmartin@telefonica.com >> Asunto: [FI-WARE-JIRA] ( HELP-3099 ) [Fiware-lab-help] FI-Lab Assistance Hi It seems that the networking problem has been solved. Can you try it again? Thanks, Henar [cid:0.5585479417511128695@meta-inf.hu] FW External User</secure/ViewProfile.jspa?name=fw.ext.user>created an issue Help-Desk< https://jira.fiware.org/browse/HELP > / [extRequest] < https://jira.fiware.org/browse/HELP-3099 > HELP-3099 < https://jira.fiware.org/browse/HELP-3099 > [Fiware-lab-help] FI-Lab Assistance< https://jira.fiware.org/browse/HELP-3099 > Issue Type: [extRequest] extRequest Assignee: Henar Muñoz</secure/ViewProfile.jspa?name=henar> Components: FIWARE-LAB-HELP Created: 26/May/15 8:51 AM Priority: [Major] Major Reporter: FW External User</secure/ViewProfile.jspa?name=fw.ext.user> Status: [In Progress] In Progress Hi, Since yesterday afternoon I I have problems accessing to an instance in Spain2. I was connected via ssh with the machine, but suddenly I got a 'broken pipe' message and I can't connect to the machine anymore. My instance is running in the spain2 region and from the cloud portal I see that the machine seems to be running, but I can't ssh it or connect to a mysql server I have there. Can you help? Thank you in advance and best regards, Elena [cid:30D5C208-05A1-4ED0-9EEE-A0FEA3BC6E35]

          People

          • Assignee:
            henar Henar Muñoz
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: