Dear Joan,

Can you please tell us:

• The region you are using
• Can you check and let us know the type of account you have (FIWARE Lab -> up right -> Click your user - > Settings -> Account status)

Best,
Daniele

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hi,
the status of my account is "trial".
i asked for an upgrade yesterday in an online form, but no email
confirmation or other feedback so far.

Also, we have tried several regions.

We are trying to create instances of the templates that integrate the
generic enablers we want to use. This works in certain regions (for
example, zurich), but these regions have no public IPs available. the
regions that have public ips available (spain2, mexico and
sophia-antipolis) do not seem to have a proper structure running (the
instances of the templates that run in zurich give errors here).

I therefore believe the simplest is to get a public IP for zurich.
Alternatively, please point us to a region where we can have, at the very
least, these 3 things:
a) a public IP
b) running the synchronisation GE
c) running the Kurento GE
we will later on need some other GE, but we need at least this to start.

in fiware my organisation name is timepath, and my email account is
joan@timepath.ch
greg, in copy, should also have an account, with the email greg@timepath.ch

Thanks!
best,
Joan

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Dear,

It is strange that you did not receive any confirmation e-mail, anyway I can confirm the process to become a Community user for your organisation is started and is in progress, please wait couple of days, your coach will give you confirmation in any case.

To speed up the process in the meantime I will forward your issue to the Zurich node help desk, asking if they can provide a temporary public IP to you. In any case whenever your community upgrade request will be satisfied, the resources you asked should become available.

Best,
Daniele

Dear,

It is strange that you did not receive any confirmation e-mail, anyway I can confirm the process to become a Community user for your organisation is started and is in progress, please wait couple of days, your coach will give you confirmation in any case.

To speed up the process in the meantime I will forward your issue to the Zurich node help desk, asking if they can provide a temporary public IP to you. In any case whenever your community upgrade request will be satisfied, the resources you asked should become available.

Best,
Daniele

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Hi Joan,

The quota for your project has been updated with one additional floating ip, you should now be able to allocate and use a public ip address. We also changed the status of your account to community in our node, as soon as you get the confirmation please provide the required quota.

Best,
Bruno.

This is the reply from Zurich, I’m not sure they have replied directly to you:

Hi Joan,

The quota for your project has been updated with one additional floating ip, you should now be able to allocate and use a public ip address. We also changed the status of your account to community in our node, as soon as you get the confirmation please provide the required quota.

Best,
Bruno.

Daniele

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hi,
we noticed this, we now have an ip, and yesterday i checked in it seems to
not be in trial anymore, which is good.
what is the required quota?
regards,
Joan

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Hi Joan,

You need to indicate what quota resources you need and then we will see if we can accommodate them.

Given that you are now able to create instances, we will close this ticket.

If you need modifications to your quota, you can file a new ticket.

Rgds,
Seán.