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  1. Help-Desk
  2. HELP-3084

FIWARE.Request.Lab.Zurich.General Support #240 Error instantiating a blueprint containing a Apache server and/or a MySQL server

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Zurich

          Description

          Hi,

          A user is in trouble trying to instantiate a blueprint containing Apache and MySQL in the Zurich region.

          This is the error that he gets:

          Error: Error installing a product. Description:com.telefonica.euro_iaas.paasmanager.exception.ProductInstallatorException: Error installing product apache2-4.0 Error invokg SDC to Install Productapache2-4.0 4.0 SDCException. com.telefonica.euro_iaas.sdc.exception.SdcRuntimeException: com.telefonica.euro_iaas.sdc.exception.CanNotCallChefException: Node webserver-apache-1-011268 is not registered in ChefServer: com.telefonica.euro_iaas.sdc.exception.SdcRuntimeException: com.telefonica.euro_iaas.sdc.exception.CanNotCallChefException: Node webserver-apache-1-011268 is not registered in ChefServer. com.telefonica.euro_iaas.sdc.exception.SdcRuntimeException: com.telefonica.euro_iaas.sdc.exception.CanNotCallChefException: Node webserver-apache-1-011268 is not registered in ChefServer

          Thanks in advance.

          (Reported by xavier.carol@i2cat.net)

            Issue Links

            clones

            extRequest - Request from external stakeholder received in the help desk HELC-704 FIWARE.Request.Coach.CreatiFI.General Support #240 Error instantiating a blueprint containing a Apache server and/or a MySQL server

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		8d 19h 44m 1 Zurich Node Helpdesk 20/May/15 1:27 PM
              In Progress In Progress Answered Answered
              		6d 19h 53m 1 Zurich Node Helpdesk 27/May/15 9:21 AM
              Answered Answered Closed Closed
              		2d 6m 1 Zurich Node Helpdesk 29/May/15 9:28 AM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-creatifi-coaching] [CreatiFI Barcelona Hub] General Support #240 Error instantiating a blueprint containing a Apache server and/or a MySQL server FIWARE.Request.Lab.Zurich.General Support #240 Error instantiating a blueprint containing a Apache server and/or a MySQL server
              mev Manuel Escriche made changes -
              HD-Node Zurich [ 10926 ]
              mev Manuel Escriche made changes -
              Component/s FIWARE-LAB-HELP [ 10279 ]
              Component/s FIWARE-TECH-HELP [ 10278 ]
              ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
              Attachment blueprint.png [ 15951 ]
              Hide
              Permalink
              ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

              Download speed rates have been fixed and now is possible to instantiate a blueprint. See attached screenshot.

              Best,
              Bruno.

              Show
              ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - Download speed rates have been fixed and now is possible to instantiate a blueprint. See attached screenshot. Best, Bruno.
              henar Henar Muñoz made changes -
              Assignee Henar Muñoz [ henar ] Zurich Node Helpdesk [ zhaw node helpdesk ]
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi

              Last week, I was having a look and I detect there was a low speed to download files (17K/s). Today, I am having problems to access to the VM
              ssh root@160.85.2.63
              ssh: connect to host 160.85.2.63 port 22: Connection refused

              I think it is a problem in the infrastructure.
              Regards,
              Henar

              Show
              henar Henar Muñoz added a comment - Hi Last week, I was having a look and I detect there was a low speed to download files (17K/s). Today, I am having problems to access to the VM ssh root@160.85.2.63 ssh: connect to host 160.85.2.63 port 22: Connection refused I think it is a problem in the infrastructure. Regards, Henar
              mev Manuel Escriche made changes -
              Summary CLONE - [Fiware-creatifi-coaching] [CreatiFI Barcelona Hub] General Support #240 Error instantiating a blueprint containing a Apache server and/or a MySQL server [Fiware-creatifi-coaching] [CreatiFI Barcelona Hub] General Support #240 Error instantiating a blueprint containing a Apache server and/or a MySQL server
              mev Manuel Escriche made changes -
              Issue Type eRequest [ 10101 ] extRequest [ 10104 ]
              Workflow FW eRequest Workflow [ 29703 ] FW extRequest Workflow-II [ 29703 ]
              mev Manuel Escriche made changes -
              Assignee Henar Muñoz [ henar ]
              mev Manuel Escriche made changes -
              Component/s FIWARE-TECH-HELP [ 10278 ]
              leandroguillen Leandro Guillén made changes -
              Assignee Leandro Guillén [ leandro.guillen ]
              leandroguillen Leandro Guillén made changes -
              Project Zurich FIWARE Lab Node [ 10829 ] Help-Desk [ 10841 ]
              Key ZHAW-10 HELP-3084
              Issue Type Bug [ 1 ] eRequest [ 10101 ]
              Workflow jira [ 28903 ] FW eRequest Workflow [ 28903 ]
              ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
              Assignee Zurich Node Helpdesk [ zhaw node helpdesk ] Leandro Guillén [ leandro.guillen ]
              Hide
              Permalink
              ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

              Leando - this is not specific to the Zurich node - can you pass this issue to those responsible for the blueprints (I do not know who this is, tbh).

              Thanks,
              Seán.

              Show
              ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - Leando - this is not specific to the Zurich node - can you pass this issue to those responsible for the blueprints (I do not know who this is, tbh). Thanks, Seán.
              Hide
              Permalink
              ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

              We have had a quick look at this and the problem is not specific to the Zurich node - we have seen it on two other nodes.

              We will reassign the ticket back to Leandro who will direct it at the responsibles for the blueprint mechanism.

              Show
              ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - We have had a quick look at this and the problem is not specific to the Zurich node - we have seen it on two other nodes. We will reassign the ticket back to Leandro who will direct it at the responsibles for the blueprint mechanism.
              ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

              Apologies for not acting on this - it is not clear to us what the problem is.

              Frankly, we do not have so much experience with these blueprint mechanisms, so we are
              not sure how to diagnose this problem.

              Can you provide more information specifically on what you are doing? Which blueprint
              are you using and how do you instantiate it?

              Thanks,
              Seán.

              Show
              ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - Apologies for not acting on this - it is not clear to us what the problem is. Frankly, we do not have so much experience with these blueprint mechanisms, so we are not sure how to diagnose this problem. Can you provide more information specifically on what you are doing? Which blueprint are you using and how do you instantiate it? Thanks, Seán.
              leandroguillen Leandro Guillén made changes -
              Assignee Leandro Guillén [ leandro.guillen ] Zurich Node Helpdesk [ zhaw node helpdesk ]
              leandroguillen Leandro Guillén made changes -
              Component/s CreatiFI [ 10357 ]
              Project Help-Coaches-Desk [ 10926 ] Zurich FIWARE Lab Node [ 10829 ]
              Key HELC-705 ZHAW-10
              Issue Type eRequest [ 10101 ] Bug [ 1 ]
              Workflow FW extRequest Workflow-II [ 28902 ] jira [ 28902 ]
              leandroguillen Leandro Guillén made changes -
              Field Original Value New Value
              Link This issue clones HELC-704 [ HELC-704 ]
              leandroguillen Leandro Guillén created issue -

                People

                • Assignee:
                  ZHAW Node Helpdesk Zurich Node Helpdesk
                  Reporter:
                  leandroguillen Leandro Guillén
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  3 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: