Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Blocker
-
Resolution: Done
-
Fix Version/s: 2021
-
Component/s: FIWARE-LAB-HELP
-
Labels:None
Description
Hello,
This afternoon I tried to login to FIWARE Lab. I tried as my usual login credentials (which I got saved with password manager) but it reported that the credentials are incorrect. Tried to use the "Forgot password" form, but it said that the e-mail is not recognized (cvetan AT adminotech.com).
So I created new account through the sign-up form, and it went through. However, I don't seem to have access to "Cloud" tab anymore.
I asked the partners from WebUI chapter, at least one of them had the same problem, and another one succeeded retrieving his account by using the "Forgot password" form.
Do you guys know what could be the problem? Can I retrieve my previous account that I've been using for year and half now?
Issue Links
- relates to
-
HELP-1111
FIWARE.Request.Tech.WebUI.CloudRendering.NotInstalledInImage
-
- Closed
-
-
HELP-1112
FIWARE.Request.Tech.WebUI.CloudRendering.CannotRunWebService
-
- Closed
-
-
HELP-1113
FIWARE.Request.Tech.WebUI.CloudRendering.CannotInstallNodeJs
-
- Closed
-
-
HELP-1114
FIWARE.Request.Tech.WebUI.CloudRendering.CannotInstall
-
- Closed
-
Activity
| Field | Original Value | New Value |
|---|---|---|
| Component/s | FIWARE-TECH-HELP [ 10278 ] | |
| Component/s | FIWARE-LAB-HELP [ 10279 ] |
| Assignee | Manuel Escriche [ mev ] | Alvaro Alonso [ aalonsog ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Resolution | Done [ 10000 ] | |
| Status | In Progress [ 3 ] | Done [ 10000 ] |
Which means that I lose the images and access to older images I've created with my previous account?
Did you accept the new terms and conditions? If not your account was removed during the migration process.
If you have doubts I can check if your account exists. Please provide me the email.
BR
Here is the mail I used: cvetan AT adminotech.com
Thanks.
You are a Basic user with no access to cloud infrastructure. Please, request for a Community account to do so.
BR
Alright, I did try to request community account, but after filling the form I get this message:
| Issue Type | eRequest [ 10101 ] | extRequest [ 10104 ] |
| Workflow | FW eRequest Workflow [ 28980 ] | FW extRequest Workflow-II [ 28980 ] |
| Status | Done [ 10000 ] | Closed [ 6 ] |
| Resolution | Done [ 10000 ] | |
| Status | Closed [ 6 ] | In Progress [ 3 ] |
| Priority | Major [ 3 ] | Blocker [ 1 ] |
Please, Alvaro, try to fix this quick, it blocks next tickets
I do not manage this JIRA form. Perhaps Federico? I assign the ticket to him.
BR
| Assignee | Alvaro Alonso [ aalonsog ] | Federico Michele Facca [ ffacca ] |
| Assignee | Federico Michele Facca [ ffacca ] | Pietropaolo Alfonso [ alfopietro ] |
Alright, I tried the community account upgrade while I was not signed in into Lab, and it went through! Thanks!
This is the ticket with the account upgrade request:
https://jira.fiware.org/browse/FLUA-896
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
| Component/s | FIWARE-LAB-HELP [ 10279 ] | |
| Component/s | FIWARE-TECH-HELP [ 10278 ] |
| Fix Version/s | 2021 [ 12600 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2d 10m | 1 | Alvaro Alonso | 14/May/15 4:13 PM | |||||
|
1s | 1 | Alvaro Alonso | 14/May/15 4:13 PM | |||||
|
12d 17h 19m | 1 | Manuel Escriche | 27/May/15 9:33 AM | |||||
|
3s | 1 | Manuel Escriche | 27/May/15 9:33 AM | |||||
|
2d 6h 20m | 1 | Pietropaolo Alfonso | 29/May/15 3:53 PM | |||||
|
3s | 1 | Pietropaolo Alfonso | 29/May/15 3:53 PM |
Hi,
according to the new policies of FIWARE Lab, when you create a new account you are a Basic user with no access to the Cloud Infrastructure. However, you can apply for a Community account following the instructions in
http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account
BR