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  1. Help-Desk
  2. HELP-2750

FIWARE Lab account problems

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello,

          This afternoon I tried to login to FIWARE Lab. I tried as my usual login credentials (which I got saved with password manager) but it reported that the credentials are incorrect. Tried to use the "Forgot password" form, but it said that the e-mail is not recognized (cvetan AT adminotech.com).

          So I created new account through the sign-up form, and it went through. However, I don't seem to have access to "Cloud" tab anymore.
          I asked the partners from WebUI chapter, at least one of them had the same problem, and another one succeeded retrieving his account by using the "Forgot password" form.

          Do you guys know what could be the problem? Can I retrieve my previous account that I've been using for year and half now?

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELP-1111 FIWARE.Request.Tech.WebUI.CloudRendering.NotInstalledInImage

            • Major - Major loss of function.
            • Closed

            extRequest - Request from external stakeholder received in the help desk HELP-1112 FIWARE.Request.Tech.WebUI.CloudRendering.CannotRunWebService

            • Major - Major loss of function.
            • Closed

            extRequest - Request from external stakeholder received in the help desk HELP-1113 FIWARE.Request.Tech.WebUI.CloudRendering.CannotInstallNodeJs

            • Major - Major loss of function.
            • Closed

            extRequest - Request from external stakeholder received in the help desk HELP-1114 FIWARE.Request.Tech.WebUI.CloudRendering.CannotInstall

            • Major - Major loss of function.
            • Closed

              Activity

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              Hide
              Permalink
              cvetan Cvetan Stefanovski added a comment -

              Alright, I tried the community account upgrade while I was not signed in into Lab, and it went through! Thanks!

              This is the ticket with the account upgrade request:
              https://jira.fiware.org/browse/FLUA-896

              Show
              cvetan Cvetan Stefanovski added a comment - Alright, I tried the community account upgrade while I was not signed in into Lab, and it went through! Thanks! This is the ticket with the account upgrade request: https://jira.fiware.org/browse/FLUA-896
              Hide
              Permalink
              aalonsog Alvaro Alonso added a comment -

              I do not manage this JIRA form. Perhaps Federico? I assign the ticket to him.

              BR

              Show
              aalonsog Alvaro Alonso added a comment - I do not manage this JIRA form. Perhaps Federico? I assign the ticket to him. BR
              Hide
              Permalink
              mev Manuel Escriche added a comment -

              Please, Alvaro, try to fix this quick, it blocks next tickets

              Show
              mev Manuel Escriche added a comment - Please, Alvaro, try to fix this quick, it blocks next tickets
              Hide
              Permalink
              cvetan Cvetan Stefanovski added a comment -

              Alright, I did try to request community account, but after filling the form I get this message:

              https://www.dropbox.com/s/3xe45obtqn3qtjw/Capture.PNG?dl=0

              Show
              cvetan Cvetan Stefanovski added a comment - Alright, I did try to request community account, but after filling the form I get this message: https://www.dropbox.com/s/3xe45obtqn3qtjw/Capture.PNG?dl=0
              Hide
              Permalink
              aalonsog Alvaro Alonso added a comment -

              You are a Basic user with no access to cloud infrastructure. Please, request for a Community account to do so.

              BR

              Show
              aalonsog Alvaro Alonso added a comment - You are a Basic user with no access to cloud infrastructure. Please, request for a Community account to do so. BR
              Hide
              Permalink
              cvetan Cvetan Stefanovski added a comment -

              Here is the mail I used: cvetan AT adminotech.com

              Thanks.

              Show
              cvetan Cvetan Stefanovski added a comment - Here is the mail I used: cvetan AT adminotech.com Thanks.
              Hide
              Permalink
              aalonsog Alvaro Alonso added a comment -

              Did you accept the new terms and conditions? If not your account was removed during the migration process.

              If you have doubts I can check if your account exists. Please provide me the email.

              BR

              Show
              aalonsog Alvaro Alonso added a comment - Did you accept the new terms and conditions? If not your account was removed during the migration process. If you have doubts I can check if your account exists. Please provide me the email. BR
              Hide
              Permalink
              cvetan Cvetan Stefanovski added a comment -

              Which means that I lose the images and access to older images I've created with my previous account?

              Show
              cvetan Cvetan Stefanovski added a comment - Which means that I lose the images and access to older images I've created with my previous account?
              Hide
              Permalink
              aalonsog Alvaro Alonso added a comment -

              Hi,

              according to the new policies of FIWARE Lab, when you create a new account you are a Basic user with no access to the Cloud Infrastructure. However, you can apply for a Community account following the instructions in

              http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account

              BR

              Show
              aalonsog Alvaro Alonso added a comment - Hi, according to the new policies of FIWARE Lab, when you create a new account you are a Basic user with no access to the Cloud Infrastructure. However, you can apply for a Community account following the instructions in http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account BR

                People

                • Assignee:
                  alfopietro Pietropaolo Alfonso
                  Reporter:
                  cvetan Cvetan Stefanovski
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  3 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: