Hi

We can now connect but have the following issues:

We tried to restart our VM with Orion, but it looked during restart.
We are missing our Budapest VM with an instance of IoT broker

Tommy

Från: Help-Desk jira-help-desk@fi-ware.org
Skickat: den 12 maj 2015 16:44
Till: Blom, Tommy
Ämne: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Hi
You can connect to the old portal as oldcloud.lab.fiware.org. Tell us if you have any other problem.
Regards,
Henar
[cid:image001.jpg@01D09149.E02D9C30]

FW External User</secure/ViewProfile.jspa?name=fw.ext.user> created an issue

Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-2722> HELP-2722<https://jira.fiware.org/browse/HELP-2722>

[Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II<https://jira.fiware.org/browse/HELP-2722>

Issue Type:

[extRequest]extRequest

Assignee:

Henar Muñoz</secure/ViewProfile.jspa?name=henar>

Components:

FIWARE-LAB-HELP

Created:

11/May/15 2:09 PM

Priority:

[Major]Major

Reporter:

FW External User</secure/ViewProfile.jspa?name=fw.ext.user>

Status:

[Open]Open

Hi

We have talked to Miguel, copied, and he states that this issue must be send to the Spanish node support.

E.ON need access to their existing VM's both in Spain 1 and Budapest.
How do we proceed anything we can do from our side ?

Today we can't see anything if we try to connect on our existing user tommy.blom@eon.com<tommy.blom@eon.comhttps://jira.fi-ware.org/images/icons/mail_small.gif<tommy.blom@eon.com>>
We can's access the VM's IP either.

Vänliga hälsningar / Kind regards
Tommy Blom

M +46 709 52 12 81
tommy.blom@eon.com<tommy.blom@eon.comhttps://jira.fi-ware.org/images/icons/mail_small.gif<tommy.blom@eon.com>>

På uppdrag av / assigned by

E.ON Business Services Sverige AB
Carl Gustafs väg 1
SE-205 09 Malmö
www.eon.com<http://www.eon.com/>

E.ON Business Services Sverige AB, Registered Office Malmö, District Court Malmö, Company registration no. 556015-3875, Managing Director: Åsa Svensson

Consider the environment. Please don't print this email unless you really need to.

Hi

Can you please give us feedback on our request below !

Tommy

Från: Blom, Tommy
Skickat: den 18 maj 2015 09:06
Till: 'jira-help-desk@fi-ware.org'
Kopia: Elin Hjorth (elin.hjorth@dataductus.se)
Ämne: SV: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Hi

We can now connect but have the following issues:

We tried to restart our VM with Orion, but it looked during restart.
We are missing our Budapest VM with an instance of IoT broker

Tommy

Från: Help-Desk jira-help-desk@fi-ware.org
Skickat: den 12 maj 2015 16:44
Till: Blom, Tommy
Ämne: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Hi
You can connect to the old portal as oldcloud.lab.fiware.org. Tell us if you have any other problem.
Regards,
Henar
[cid:image001.jpg@01D09149.E02D9C30]

FW External User</secure/ViewProfile.jspa?name=fw.ext.user> created an issue

Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-2722> HELP-2722<https://jira.fiware.org/browse/HELP-2722>

[Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II<https://jira.fiware.org/browse/HELP-2722>

Issue Type:

[extRequest]extRequest

Assignee:

Henar Muñoz</secure/ViewProfile.jspa?name=henar>

Components:

FIWARE-LAB-HELP

Created:

11/May/15 2:09 PM

Priority:

[Major]Major

Reporter:

FW External User</secure/ViewProfile.jspa?name=fw.ext.user>

Status:

[Open]Open

Hi

We have talked to Miguel, copied, and he states that this issue must be send to the Spanish node support.

E.ON need access to their existing VM's both in Spain 1 and Budapest.
How do we proceed anything we can do from our side ?

Today we can't see anything if we try to connect on our existing user tommy.blom@eon.com<tommy.blom@eon.comhttps://jira.fi-ware.org/images/icons/mail_small.gif<tommy.blom@eon.com>>
We can's access the VM's IP either.

Vänliga hälsningar / Kind regards
Tommy Blom

M +46 709 52 12 81
tommy.blom@eon.com<tommy.blom@eon.comhttps://jira.fi-ware.org/images/icons/mail_small.gif<tommy.blom@eon.com>>

På uppdrag av / assigned by

E.ON Business Services Sverige AB
Carl Gustafs väg 1
SE-205 09 Malmö
www.eon.com<http://www.eon.com/>

E.ON Business Services Sverige AB, Registered Office Malmö, District Court Malmö, Company registration no. 556015-3875, Managing Director: Åsa Svensson

Consider the environment. Please don't print this email unless you really need to.

Hi
the instance is still (after 1 week) frozen in a reboot state and can't be accessed.
We need access to this instance to continue our work so any suggestions or assistance in this matter is most appreciated.

Elin Hjorth

assigned by

E.ON Business Services Sverige AB

Från: "Tommy Blom" <tommy.blom@eon.com>
Till: jira-help-desk@fi-ware.org
Kopia: "Elin Hjorth (elin.hjorth@dataductus.se)" <elin.hjorth@dataductus.se>
Skickat: måndag, 18 maj 2015 9:06:10
Ämne: SV: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Message Title

Hi

We can now connect but have the following issues:

We tried to restart our VM with Orion, but it looked during restart.

We are missing our Budapest VM with an instance of IoT broker

Tommy

Från: Help-Desk jira-help-desk@fi-ware.org
Skickat: den 12 maj 2015 16:44
Till: Blom, Tommy
Ämne: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Hi
You can connect to the old portal as oldcloud.lab.fiware.org. Tell us if you have any other problem.
Regards,
Henar

FW External User created an issue

Help-Desk / HELP-2722

[Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Issue Type:

extRequest

Assignee:

Henar Muñoz

Components:

FIWARE-LAB-HELP

Created:

11/May/15 2:09 PM

Priority:

Major

Reporter:

FW External User

Status:

Open

Hi

We have talked to Miguel, copied, and he states that this issue must be send to the Spanish node support.

E.ON need access to their existing VM's both in Spain 1 and Budapest.
How do we proceed anything we can do from our side ?

Today we can't see anything if we try to connect on our existing user tommy.blom@eon.com< tommy.blom@eon.com >
We can's access the VM's IP either.

Vänliga hälsningar / Kind regards
Tommy Blom

M +46 709 52 12 81
tommy.blom@eon.com< tommy.blom@eon.com >

På uppdrag av / assigned by

E.ON Business Services Sverige AB
Carl Gustafs väg 1
SE-205 09 Malmö
www.eon.com< http://www.eon.com/ >

E.ON Business Services Sverige AB, Registered Office Malmö, District Court Malmö, Company registration no. 556015-3875, Managing Director: Åsa Svensson

Consider the environment. Please don't print this email unless you really need to.

Hi both of you

I got your names when it comes to support for our WP1 instances in Spain 1 and Budapest
See the messages below.
Can you help us?
You have been involved before Henar, I don’t know why we have not received any response.

Best Regards

Tommy

Från: Elin Hjorth elin.hjorth@dataductus.se
Skickat: den 25 maj 2015 10:42
Till: jira-help-desk@fi-ware.org
Kopia: Blom, Tommy
Ämne: Re: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II
Prioritet: Hög

Hi
the instance is still (after 1 week) frozen in a reboot state and can't be accessed.
We need access to this instance to continue our work so any suggestions or assistance in this matter is most appreciated.

Elin Hjorth

assigned by

E.ON Business Services Sverige AB

Hi,
I'm asking again since the problem remains and we urgently need it solved. We need help with accessing our Orion instance in the spanish node, in order to be able to continue our work.
Any idea or help on how to gain access to the Orion instance or Cosmos, or who to ask, is as always most appreciated.

Best Regards,

Elin Hjorth

assigned by

E.ON Business Services Sverige AB

Från: "Tommy Blom" <tommy.blom@eon.com>
Till: "henar munozfrutos" <henar.munozfrutos@telefonica.com>, "joseignacio carreteroguarde" <joseignacio.carreteroguarde@telefonica.com>, "fiware-lab-help" <fiware-lab-help@lists.fi-ware.org>
Kopia: "David Lillienberg" <David.Lillienberg@eon.se>, "Elin Hjorth (elin.hjorth@dataductus.se)" <elin.hjorth@dataductus.se>
Skickat: torsdag, 28 maj 2015 13:07:42
Ämne: VB: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Hi both of you

I got your names when it comes to support for our WP1 instances in Spain 1 and Budapest

See the messages below.

Can you help us?

You have been involved before Henar, I don’t know why we have not received any response.

Best Regards

Tommy

Från: Elin Hjorth elin.hjorth@dataductus.se
Skickat: den 25 maj 2015 10:42
Till: jira-help-desk@fi-ware.org
Kopia: Blom, Tommy
Ämne: Re: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II
Prioritet: Hög

Hi

the instance is still (after 1 week) frozen in a reboot state and can't be accessed.

We need access to this instance to continue our work so any suggestions or assistance in this matter is most appreciated.

Elin Hjorth

assigned by

E.ON Business Services Sverige AB

Från: "Tommy Blom" < tommy.blom@eon.com >
Till: jira-help-desk@fi-ware.org
Kopia: "Elin Hjorth ( elin.hjorth@dataductus.se )" < elin.hjorth@dataductus.se >
Skickat: måndag, 18 maj 2015 9:06:10
Ämne: SV: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Hi

We can now connect but have the following issues:

We tried to restart our VM with Orion, but it looked during restart.

We are missing our Budapest VM with an instance of IoT broker

Tommy

Från: Help-Desk [ jira-help-desk@fi-ware.org ]
Skickat: den 12 maj 2015 16:44
Till: Blom, Tommy
Ämne: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Hi
You can connect to the old portal as oldcloud.lab.fiware.org. Tell us if you have any other problem.
Regards,
Henar

FW External User created an issue

Help-Desk / HELP-2722

[Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Issue Type:

extRequest

Assignee:

Henar Muñoz

Components:

FIWARE-LAB-HELP

Created:

11/May/15 2:09 PM

Priority:

Major

Reporter:

FW External User

Status:

Open

Hi

We have talked to Miguel, copied, and he states that this issue must be send to the Spanish node support.

E.ON need access to their existing VM's both in Spain 1 and Budapest.
How do we proceed anything we can do from our side ?

Today we can't see anything if we try to connect on our existing user tommy.blom@eon.com< tommy.blom@eon.com >
We can's access the VM's IP either.

Vänliga hälsningar / Kind regards
Tommy Blom

M +46 709 52 12 81
tommy.blom@eon.com< tommy.blom@eon.com >

På uppdrag av / assigned by

E.ON Business Services Sverige AB
Carl Gustafs väg 1
SE-205 09 Malmö
www.eon.com< http://www.eon.com/ >

E.ON Business Services Sverige AB, Registered Office Malmö, District Court Malmö, Company registration no. 556015-3875, Managing Director: Åsa Svensson

Consider the environment. Please don't print this email unless you really need to.