Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Volos
Description
Dear,
Did you try to right click your instance and choose start/resume ? Can you describe us what’s happen ?
Best,
Daniele
On 04 May 2015, at 13:41, Stefan Grell <sg@folge3.de> wrote:
> Hi,
>
> until last week my projectteam used a running vm server in the region ‘Volos’ as a testserver for our Web-App.
> On Thursday the state of the instance we used turned to STATUS = SHUTOFF and ‘Power State’ = SHUTDOWN.
> We don’t see any reason for this, since we did not change anything in the setup last week. The project name is ‘Folge 3 GmbH’ and the instance name is ‘folge-volos-inst02-l’.
> Setting up a new testserver instance would really be a pain, since the download speed of the server was not very high. Additionally it contains some work that could probably not be recovered.
> Is there a way to put this instance back to active?
>
> Kind regards,
> Stefan Grell
>
> P.S.: We requested fiware community upgrade and jira tickets for this (FLUA-291 & FLUA-58) have status ‘To Do’.
>
>
> Stefan Grell
> Folge 3 GmbH
> Neuer Pferdemarkt 1
> 20359 Hamburg
> Germany
> phone: +49 40 79 69 48 78
>
> _______________________________________________
> Fiware-lab-help mailing list
> Fiware-lab-help@lists.fi-ware.org
> https://lists.fi-ware.org/listinfo/fiware-lab-help
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Activity
Dear,
I’m going to forward to Volos tech support just to ask them more information about the abnormal shutdown/power on.
PS: Please keep the ML in cc when you reply
Best,
Daniele
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Dear,
Until now no reply from Volos, I will push it again.
Please be aware that on May 7th there was an upgrade of the IdM and some issues were not completely solved also on the 8th. I’ve just changed my password so I assume that problem is now solved, did you double check your ska mailbox ?
About the process to upgrade to Community account I don’;t have any information since at first level help-desk we don’t have such visibility.
Regards,
Daniele
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
I kindly ask to Volos support to take care of this issue that happened again (it appears that instances shutdown without reasons).
This is my last conversation with the user:
From: Daniele Santoro <daniele.santoro@create-net.org>
Subject: Re: [Fiware-lab-help] FI-Lab Assistance
Date: 13 May 2015 15:56:33 GMT+2
To: Stefan Grell <sg@folge3.de>
Cc: Christoph Fröhlich <cf@folge3.de>, fiware-lab-help <fiware-lab-help@lists.fi-ware.org>
Dear,
Until now no reply from Volos, I will push it again.
Please be aware that on May 7th there was an upgrade of the IdM and some issues were not completely solved also on the 8th. I’ve just changed my password so I assume that problem is now solved, did you double check your ska mailbox ?
About the process to upgrade to Community account I don’;t have any information since at first level help-desk we don’t have such visibility.
Regards,
Daniele
On 08 May 2015, at 16:37, Stefan Grell <sg@folge3.de> wrote:
Hi Daniele,
today our instance in the region Volos went down again. Additionally no one of my team is able to login to fiware -lab anymore.
I already tried to get a new password by using the 'forgot password’ option, but I did not receive an email with a new password.
The tickets about the community upgrade of out account still have the status ‘to do’.
In your last email you wrote, you would forward my issue to Volos Tech support. Did you get any reply on this.
As situation is right now we are not able to use fiware -lab at all. Is there something we can do to regain access?
Best regards,
Stefan
Dear,
I’m going to forward to Volos tech support just to ask them more information about the abnormal shutdown/power on.
PS: Please keep the ML in cc when you reply
Best,
Daniele