Just creating the ticket since Jira doesn't create it automatically:
Ok Daniele.

• Problem: I have working all time with region Spain2 very well but suddlenldy it stopped working yesterday. I try to connect with VM through SSH client (putty) and it is not possible. Before of this problem I was working the same way, nothing different.

• Instance ID/User ID:
  Info: Connected to project cristina-2 (ID 00000000000000000000000000011414)
  Name: widhoc2
  ID: 6e1e1251-2bf5-4cb3-91e7-615745e7ff93
  Status: ACTIVE

• Public IP (if any):
  192.168.192.78
  130.206.112.66

Thank you.

2015-04-21 10:27 GMT+02:00 Daniele Santoro <daniele.santoro@create-net.org>:
Dear,

I’ve changed the subject of this discussion. In order to get help from Spain support team we need more information. Can you please send us at least:

• Detailed description of the problem you have
• Instance ID/User ID
• Public IP (if any)

Best,
Daniele

On 21 Apr 2015, at 10:16, Cristina Albaladejo Pérez <cristina.albaladejo@widhoc.com> wrote:

> Dear all.
>
> I have been working with a VM in Region Spain2 while the Zurich VM wasn't working (this don't work yet). I have created the necessary entities to my project in Spain2 VM but this stopped working yesterday. I have working all time with Spain2 very well but suddlenldy it didn't connect.
>
> Could you help me?
>
> Thank you.