Florian Schreiner added a comment - 24/Mar/15 9:28 AM Hi Gernot, thank you for your feedback! I will forward it to the correspond persons and ask for their feedback on this. Kind regards, Florian (Level 1 Helpdesk) From: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org On Behalf Of Gernot Boege Sent: 24 March 2015 07:35 To: fiware-lab-help@lists.fi-ware.org Subject: [Fiware-lab-help] Fwd: URGENT QUESTION - 70 Hi Lab help team Yesterday I have sent you the mail below. Actually, I solved the problem myself. It was the ssh login-user for ubuntu. It is not root but ubuntu. OK, will tell my developers about this. BUT: The information in the lab is wrong. If I go to the access info for the VM there is mentioned "root". Please urgently make additional notes about different users for different VM OS... At least a hint to check for the proper one. This took me around 3-4 and some grey hairs as we say in Germany. Please give a feedback I can pass to my 70 developers I have here. BR Gernot This took – Gernot Böge Business Service c/o places Schopenstehl 15 20095 Hamburg Germany E-Mail: boege@gbbs-portal.de< boege@gbbs-portal.de > E-Mail: boege@speedupeurope.eu< boege@speedupeurope.eu > [Gernot Boege bei Xing] < http://www.xing.com/profile/Gernot_Boege > Fon: +49 (0) 40 - 238 55 999 Mobil: +49 (0) 151 - 431 07 959 Fax: +49 (0) 40 - 380 178 303 78 ---------- Forwarded message ---------- From: Gernot Boege <boege@gbbs-portal.de< boege@gbbs-portal.de >> Date: 2015-03-23 7:58 GMT+01:00 Subject: URGENT QUESTION - 70 To: fiware-lab-help@lists.fi-ware.org< fiware-lab-help@lists.fi-ware.org > Hello Fiware Lab Team Gernot Boege my name. I am the technical coordinator from Accelerator SpeedUP! Europe. Today, we start our 3-days Developer camp. Around 70 developers of our teams coming to Hamburg until Monday. We wanted to provide the best knowledge we received during FIWARE Developer week Madrid. Yesterday, there was an outage of the FIWARE lab for hours. And I left my public IP from Zurich and couldn't any new. But in the evening and now, I cannot reach any new instance I initiate. Neither with ssh, nor with Connect to VM display in the Instances/Connections panel in the Cloud portal. I have attached a PDF with all I have regarding the instructions. Please help... I have tried everything for hours. BR Gernot – Gernot Böge Business Service c/o places Schopenstehl 15 20095 Hamburg Germany E-Mail: boege@gbbs-portal.de< boege@gbbs-portal.de > E-Mail: boege@speedupeurope.eu< boege@speedupeurope.eu > [Gernot Boege bei Xing] < http://www.xing.com/profile/Gernot_Boege > Fon: +49 (0) 40 - 238 55 999 Mobil: +49 (0) 151 - 431 07 959 Fax: +49 (0) 40 - 380 178 303 78

Crete Node Helpdesk added a comment - 25/Mar/15 3:26 PM Hi Gernot, Thank you for your recommendations, but I need some more information to understand the real problem. Have you created an instance in the Region of 'Crete'? If yes, which one and which image have you used to create it? If you can give me some more information of the VM info you access that causes the problem, I would be grateful. Kind Regards, Spyros Crete Node (Helpdesk)