[HELP-2321] FIWARE.Request.Lab.Zurich.(no subject) - JIRA

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Marco Cipriani added a comment - 12/Mar/15 6:15 PM

My reply to the user tim@vogelflug.de (Jira is not tracking automatically the emails from the mailing list):

Dear Tim,
you should kindly provide us:

your tenant ID
the instance ID
which region you are using

Best regards
Marco

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Marco Cipriani added a comment - 12/Mar/15 6:15 PM My reply to the user tim@vogelflug.de (Jira is not tracking automatically the emails from the mailing list): Dear Tim, you should kindly provide us: your tenant ID the instance ID which region you are using Best regards Marco

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Marco Cipriani added a comment - 16/Mar/15 5:18 PM

Dear Tim,
I would suggest to try again. In this case, if you will experience yet some issue, let us know which region you are using (if Zurich or a different one).
You keep in mind that most of the regions provides Floating IPs only on request (apart from Spain that temporarily has run out of the resources).

About the tenant ID (or Project ID), you can find it selecting your project name: look at the info bar at the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).

Please, in the future, keep the list fiware-lab-help@lists.fi-ware.org<fiware-lab-help@lists.fi-ware.org> in CC: this is essential to properly handle your help request through our trouble ticketing system.

Best regards
Marco

Da: Timothy Martin easyscreen.pt@gmail.com
Inviato: lunedì 16 marzo 2015 14:56
A: Cipriani Marco
Oggetto: AW: [Fiware-lab-help] (no subject)

Hello Marco,
here the instance ID: 7c13e4a2-07a5-4f9f-b9f7-24bfaa117ee0
I don't know where to find the tenant ID The region I use is Zuerich

It might be that the error rise while I was trying to use Cypras as region (
spain2 didn't provide public IP's anymore)

And that the instance I used was: ID: 80330cfc-e73b-4910-9e6c-305236dff6ec

Should I try again to let the error rise up again?

Let me know.
Tim
P.S. I used this email address, because the IP of my other seems to blocked for some reasons.
please anwser to : tim@vogelflug.de<tim@vogelflug.de> and cc to this one.

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Marco Cipriani added a comment - 16/Mar/15 5:18 PM Dear Tim, I would suggest to try again. In this case, if you will experience yet some issue, let us know which region you are using (if Zurich or a different one). You keep in mind that most of the regions provides Floating IPs only on request (apart from Spain that temporarily has run out of the resources). About the tenant ID (or Project ID), you can find it selecting your project name: look at the info bar at the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz). Please, in the future, keep the list fiware-lab-help@lists.fi-ware.org< fiware-lab-help@lists.fi-ware.org > in CC: this is essential to properly handle your help request through our trouble ticketing system. Best regards Marco Da: Timothy Martin easyscreen.pt@gmail.com Inviato: lunedì 16 marzo 2015 14:56 A: Cipriani Marco Oggetto: AW: [Fiware-lab-help] (no subject) Hello Marco, here the instance ID: 7c13e4a2-07a5-4f9f-b9f7-24bfaa117ee0 I don't know where to find the tenant ID The region I use is Zuerich It might be that the error rise while I was trying to use Cypras as region ( spain2 didn't provide public IP's anymore) And that the instance I used was: ID: 80330cfc-e73b-4910-9e6c-305236dff6ec Should I try again to let the error rise up again? Let me know. Tim P.S. I used this email address, because the IP of my other seems to blocked for some reasons. please anwser to : tim@vogelflug.de< tim@vogelflug.de > and cc to this one.

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Marco Cipriani added a comment - 19/Mar/15 2:29 PM

Reply from the user tim@vogelflug.de (put in CC the address: Timothy Martin <easyscreen.pt@gmail.com>):

Hello Marco,
I tried again to set up a Volume

Region: Zuerich

Instance ID: 7c13e4a2-07a5-4f9f-b9f7-24bfaa117ee0

Tenent ID: (ID 00000000000000000000000000005340)

Following problem: When I try to attach an Instance to a volume the
'spinner' hang

after reloading the site, there is the volume with attachment.#

If I want to delete the volume, the link doesn't work too

COMMAND LINE OUTPUT:

[root@oriontest /]# ifconfig eth0

eth0 Link encap:Ethernet HWaddr FA:16:3E:23:54:A5

inet addr:10.0.5.30 Bcast:10.0.15.255 Mask:255.255.240.0

inet6 addr: fe80::f816:3eff:fe23:54a5/64 Scope:Link

UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1

RX packets:50937184 errors:0 dropped:0 overruns:0 frame:0

TX packets:2117679 errors:0 dropped:0 overruns:0 carrier:0

collisions:0 txqueuelen:1000

RX bytes:4600964028 (4.2 GiB) TX bytes:342459379 (326.5 MiB)

[root@oriontest /]# sudo fdisk -l

Disk /dev/vda: 10.7 GB, 10737418240 bytes

181 heads, 40 sectors/track, 2896 cylinders

Units = cylinders of 7240 * 512 = 3706880 bytes

Sector size (logical/physical): 512 bytes / 512 bytes

I/O size (minimum/optimal): 512 bytes / 512 bytes

Disk identifier: 0x000c897f

Device Boot Start End Blocks Id System

/dev/vda1 * 1 1449 5241856 83 Linux

/dev/vda2 1449 2896 5240640 83 Linux

Disk /dev/vdb: 21.5 GB, 21474836480 bytes

16 heads, 63 sectors/track, 41610 cylinders

Units = cylinders of 1008 * 512 = 516096 bytes

Sector size (logical/physical): 512 bytes / 512 bytes

I/O size (minimum/optimal): 512 bytes / 512 bytes

Disk identifier: 0x00000000

[root@oriontest /]# sudo fdisk /dev/vdb/

Unable to open /dev/vdb/

Is this a security issue - no authorisation to do so?

Next I tried was to follow the video: "http://help.lab.fiware.org/" =>
Blueprints

Creating a template => works

Add Tiers => works

Lunch Instance => don't work

ERROR:

Error: Infrastructure error Error creating server: {"overLimit": {"message":
"Quota exceeded for instances: Requested 1, but already used 3 of 3
instances", "code": 413, "retryAfter": "0"}}

Am I limited to 3 instances? Where is this set up?

How can I change it?

Upadeting the tier instance numbers gives followinh ERROR:

Error updating tier tiertest. Cause: 403 Error

{"message":"The environment is being used by an instance#1fsyprgn256qp4oleia81pt10","code":40}

The Instance descript in the ERROR hint isn't one I have deployed.

I have:

Name: MyUbuntu
ID: 7c13e4a2-07a5-4f9f-b9f7-24bfaa117ee0
Status: ACTIVE

Name: POI Instance
ID: 31da95f3-6cc1-4e52-b887-a3d9a347d913
Status: ACTIVE

Name: zuerich-SSD
ID: 80330cfc-e73b-4910-9e6c-305236dff6ec
Status: ACTIVE

Where do I get further hints to the error messages?

Please provide us with an ERROR Database and hints to solve such problems.

An Update of the help videos would be good too, they are mostly made on
older versions.

It would be also good, if there would be a source of help files/videos/
slides ordered by version of FI-WARE and / GE's.

It's annoying to run into errors caused by wrong/old tutorials.

Going to try another tutorial......

Thanks
Have Fun

TimE

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Marco Cipriani added a comment - 19/Mar/15 2:29 PM Reply from the user tim@vogelflug.de (put in CC the address: Timothy Martin <easyscreen.pt@gmail.com>): Hello Marco, I tried again to set up a Volume Region: Zuerich Instance ID: 7c13e4a2-07a5-4f9f-b9f7-24bfaa117ee0 Tenent ID: (ID 00000000000000000000000000005340) Following problem: When I try to attach an Instance to a volume the 'spinner' hang after reloading the site, there is the volume with attachment.# If I want to delete the volume, the link doesn't work too COMMAND LINE OUTPUT: [root@oriontest /] # ifconfig eth0 eth0 Link encap:Ethernet HWaddr FA:16:3E:23:54:A5 inet addr:10.0.5.30 Bcast:10.0.15.255 Mask:255.255.240.0 inet6 addr: fe80::f816:3eff:fe23:54a5/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:50937184 errors:0 dropped:0 overruns:0 frame:0 TX packets:2117679 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:4600964028 (4.2 GiB) TX bytes:342459379 (326.5 MiB) [root@oriontest /] # sudo fdisk -l Disk /dev/vda: 10.7 GB, 10737418240 bytes 181 heads, 40 sectors/track, 2896 cylinders Units = cylinders of 7240 * 512 = 3706880 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x000c897f Device Boot Start End Blocks Id System /dev/vda1 * 1 1449 5241856 83 Linux /dev/vda2 1449 2896 5240640 83 Linux Disk /dev/vdb: 21.5 GB, 21474836480 bytes 16 heads, 63 sectors/track, 41610 cylinders Units = cylinders of 1008 * 512 = 516096 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00000000 [root@oriontest /] # sudo fdisk /dev/vdb/ Unable to open /dev/vdb/ Is this a security issue - no authorisation to do so? Next I tried was to follow the video: "http://help.lab.fiware.org/" => Blueprints Creating a template => works Add Tiers => works Lunch Instance => don't work ERROR: Error: Infrastructure error Error creating server: {"overLimit": {"message": "Quota exceeded for instances: Requested 1, but already used 3 of 3 instances", "code": 413, "retryAfter": "0"}} Am I limited to 3 instances? Where is this set up? How can I change it? Upadeting the tier instance numbers gives followinh ERROR: Error updating tier tiertest. Cause: 403 Error {"message":"The environment is being used by an instance#1fsyprgn256qp4oleia81pt10","code":40} The Instance descript in the ERROR hint isn't one I have deployed. I have: Name: MyUbuntu ID: 7c13e4a2-07a5-4f9f-b9f7-24bfaa117ee0 Status: ACTIVE Name: POI Instance ID: 31da95f3-6cc1-4e52-b887-a3d9a347d913 Status: ACTIVE Name: zuerich-SSD ID: 80330cfc-e73b-4910-9e6c-305236dff6ec Status: ACTIVE Where do I get further hints to the error messages? Please provide us with an ERROR Database and hints to solve such problems. An Update of the help videos would be good too, they are mostly made on older versions. It would be also good, if there would be a source of help files/videos/ slides ordered by version of FI-WARE and / GE's. It's annoying to run into errors caused by wrong/old tutorials. Going to try another tutorial...... Thanks Have Fun TimE

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Marco Cipriani added a comment - 19/Mar/15 2:42 PM

Hereinafter my reply to the user --> tim@vogelflug.de

@Zurich team: (put in CC the address: Timothy Martin <easyscreen.pt@gmail.com>)

Dear Tim,
I'm sorry for the inconvenience.
I'm going to forward your issue to the Zurich node support team.
They will help to solve your problem.

Best regards
Marco

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Marco Cipriani added a comment - 19/Mar/15 2:42 PM Hereinafter my reply to the user --> tim@vogelflug.de @Zurich team: (put in CC the address: Timothy Martin <easyscreen.pt@gmail.com>) Dear Tim, I'm sorry for the inconvenience. I'm going to forward your issue to the Zurich node support team. They will help to solve your problem. Best regards Marco

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Marco Cipriani added a comment - 19/Mar/15 4:20 PM

@Zurich team --> in addition to previous requests about the volumes, the user has requested a floating IP in Zurich (see message below):

Hi Marco,
now I through myself out of Zurich Network.
I released the floating IP and yet I couldn't get a new one... all gone.
Can you ask for an IP for me?
Or can you provide me with an IP from Italy - somewhere?

While trying to set up on other locations, I got a lot of errors:
If possible it would be great to get some information of the meaning of these Errors. Might help to identify if it worth to work further with this region (e.g. Error by default?, exceeded space?, No IP's?)

Thanks
TimE

ZUERICH:
BLUEPRINT setup:
Error updating tier ttt. Cause: 403 Error

{"message":"The environment is being used by an instance#1fsyprgn256qp4oleia81pt10","code":40}

=> resolved -> DELETED

Error launching blueprint lunchcentOS. Cause: 409 Error

{"message":"Invalid environment#vs4qaxyd7ppg1kephp6cw9cwu","code":32}

=> resolved -> DELETED

{"badRequest": {"message": "409-{u'NeutronError': {u'message': u'Security Group 696a1b4a-4a81-4f93-9377-e2da346f7e64 in use.', u'type':
u'SecurityGroupInUse', u'detail': u''}}", "code": 400}}

=> resolved -> DELETED

{"NeutronError": {"message": "Unable to complete operation on network d384fcf8-ce14-4807-aa1d-43d8cc77f63f. There are one or more ports still in use on the network.", "type": "NetworkInUse", "detail": ""}}

=> resolved -> DELETED

{"QuantumError": "Invalid input for operation: Requested subnet with cidr: 192.168.127.0/18 for network: 6b7c7fe7-9b32-4943-b785-82e147f84604 overlaps with another subnet."}

=> resolved -> DELETED

STOCKHOLM:

1.Info

Name: orion_stockholm
ID: b2cadf96-764b-4f36-9a20-a457f65c35b9
Status: ACTIVE

1.Specs

RAM: 2048MB
VCPUs: 1 VCPU
Disk: 20GB

2.Info

Name: ubuntu_stockholm
ID: 22f99746-2bf5-4f92-b0b7-9f0af5d49ce5
Status: ACTIVE

2.Specs

RAM: 2048MB
VCPUs: 1 VCPU
Disk: 20GB
SET UP A NETWORK:

{"NeutronError": {"message": "Quota exceeded for resources: ['network']",
"type": "OverQuota", "detail": ""}}

Error allocating IP address. Cause: 500 Error
{"computeFault": {"message": "The server has either erred or is incapable of performing the requested operation.", "code": 500}}

ASSOCIATE IP:
Berlin: (ID 00000000000000000000000000005340)

Info

Name: orionberlin
ID: 365e3d6d-8262-4c04-80fe-8892f4ab9180
Status: ACTIVE

Specs

RAM: 4096MB
VCPUs: 2 VCPU
Disk: 40GB

undefined. Cause: 400 Error
{"badRequest": {"message": "Error. Unable to associate floating ip", "code":
400}}

Creta: (ID 00000000000000000000000000005340) creating Instance
Success: Instance creta_orion launched.

BUT!!
Info

Name: creta_orion
ID: 687de396-420d-4d39-901e-09bbafc6179c
Status: ERROR

Specs

RAM: 4096MB
VCPUs: 2 VCPU
Disk: 40GB

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Marco Cipriani added a comment - 19/Mar/15 4:20 PM @Zurich team --> in addition to previous requests about the volumes, the user has requested a floating IP in Zurich (see message below): Hi Marco, now I through myself out of Zurich Network. I released the floating IP and yet I couldn't get a new one... all gone. Can you ask for an IP for me? Or can you provide me with an IP from Italy - somewhere? While trying to set up on other locations, I got a lot of errors: If possible it would be great to get some information of the meaning of these Errors. Might help to identify if it worth to work further with this region (e.g. Error by default?, exceeded space?, No IP's?) Thanks TimE ZUERICH: BLUEPRINT setup: Error updating tier ttt. Cause: 403 Error {"message":"The environment is being used by an instance#1fsyprgn256qp4oleia81pt10","code":40} => resolved -> DELETED Error launching blueprint lunchcentOS. Cause: 409 Error {"message":"Invalid environment#vs4qaxyd7ppg1kephp6cw9cwu","code":32} => resolved -> DELETED {"badRequest": {"message": "409-{u'NeutronError': {u'message': u'Security Group 696a1b4a-4a81-4f93-9377-e2da346f7e64 in use.', u'type': u'SecurityGroupInUse', u'detail': u''}}", "code": 400}} => resolved -> DELETED {"NeutronError": {"message": "Unable to complete operation on network d384fcf8-ce14-4807-aa1d-43d8cc77f63f. There are one or more ports still in use on the network.", "type": "NetworkInUse", "detail": ""}} => resolved -> DELETED {"QuantumError": "Invalid input for operation: Requested subnet with cidr: 192.168.127.0/18 for network: 6b7c7fe7-9b32-4943-b785-82e147f84604 overlaps with another subnet."} => resolved -> DELETED STOCKHOLM: 1.Info Name: orion_stockholm ID: b2cadf96-764b-4f36-9a20-a457f65c35b9 Status: ACTIVE 1.Specs RAM: 2048MB VCPUs: 1 VCPU Disk: 20GB 2.Info Name: ubuntu_stockholm ID: 22f99746-2bf5-4f92-b0b7-9f0af5d49ce5 Status: ACTIVE 2.Specs RAM: 2048MB VCPUs: 1 VCPU Disk: 20GB SET UP A NETWORK: {"NeutronError": {"message": "Quota exceeded for resources: ['network'] ", "type": "OverQuota", "detail": ""}} Error allocating IP address. Cause: 500 Error {"computeFault": {"message": "The server has either erred or is incapable of performing the requested operation.", "code": 500}} ASSOCIATE IP: Berlin: (ID 00000000000000000000000000005340) Info Name: orionberlin ID: 365e3d6d-8262-4c04-80fe-8892f4ab9180 Status: ACTIVE Specs RAM: 4096MB VCPUs: 2 VCPU Disk: 40GB undefined. Cause: 400 Error {"badRequest": {"message": "Error. Unable to associate floating ip", "code": 400}} Creta: (ID 00000000000000000000000000005340) creating Instance Success: Instance creta_orion launched. BUT!! Info Name: creta_orion ID: 687de396-420d-4d39-901e-09bbafc6179c Status: ERROR Specs RAM: 4096MB VCPUs: 2 VCPU Disk: 40GB

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Zurich Node Helpdesk added a comment - 20/Mar/15 10:40 AM

Hi guys,

There are many issues there and we cannot solve them all. Here, we try to address the ones that we know about.

Regarding the volume issue, there is a known bug in the cloud portal which we reported - attaching a volume seems to work, but the portal is not aware of this.

https://jira.fi-ware.org/browse/CP-39

Could you be more precise regarding the volume deletion issue? What does not work?

Regarding floating IPs, we have given you one floating IP.

Regarding limit on the number of VMs: we have a default limit of 3 VMs on our system. If this is insufficient, it can be increased - can you tell us why you need more and how many more you will need?

Thanks,
Seán.

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Zurich Node Helpdesk added a comment - 20/Mar/15 10:40 AM Hi guys, There are many issues there and we cannot solve them all. Here, we try to address the ones that we know about. Regarding the volume issue, there is a known bug in the cloud portal which we reported - attaching a volume seems to work, but the portal is not aware of this. https://jira.fi-ware.org/browse/CP-39 Could you be more precise regarding the volume deletion issue? What does not work? Regarding floating IPs, we have given you one floating IP. Regarding limit on the number of VMs: we have a default limit of 3 VMs on our system. If this is insufficient, it can be increased - can you tell us why you need more and how many more you will need? Thanks, Seán.

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Zurich Node Helpdesk added a comment - 20/Mar/15 10:46 AM

Hi guys,

We have responded to this on Jira - see

https://jira.fi-ware.org/browse/HELP-2321?filter=-1

BR,
Seán.

On Thu, Mar 19, 2015 at 4:20 PM, Marco Cipriani (JIRA)

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Zurich Node Helpdesk added a comment - 20/Mar/15 10:46 AM Hi guys, We have responded to this on Jira - see https://jira.fi-ware.org/browse/HELP-2321?filter=-1 BR, Seán. On Thu, Mar 19, 2015 at 4:20 PM, Marco Cipriani (JIRA)

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Zurich Node Helpdesk added a comment - 01/Apr/15 1:03 PM

No more information provided in 10 days - closing ticket.

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Zurich Node Helpdesk added a comment - 01/Apr/15 1:03 PM No more information provided in 10 days - closing ticket.

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Zurich Node Helpdesk added a comment - 01/Apr/15 1:04 PM

Requested info - none was provided within 10 days.

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Zurich Node Helpdesk added a comment - 01/Apr/15 1:04 PM Requested info - none was provided within 10 days.

FIWARE.Request.Lab.Zurich.(no subject)

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