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  1. Help-Desk
  2. HELP-2313

FIWARE.Request.Lab.Error to connect instance with ssh.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,

          I have a problem when i try to connect mi putty client with mi instance of
          Fiware Lab Cloud.
          I have the IP public: 130.206.112.188 but not have response from outside.

          Please, can you help me with this?

          Thanks,

          Pablo

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Pablo Moreno Pina <pmorenopina@gmail.com>]

            Activity

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            marcocipriani Marco Cipriani added a comment -

            Hereinafter my response sent to the user:

            Dear Pablo,
            could you kindly provide us your tenant ID?

            Are you previously able to reach such Public IP? Or are you trying for the first time?
            In the latter case, I would suggest to you to check:

            • If there is a security group associated to the VM
            • if the rules of such security group allow to reach the port 22

            BR
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Hereinafter my response sent to the user: Dear Pablo, could you kindly provide us your tenant ID? Are you previously able to reach such Public IP? Or are you trying for the first time? In the latter case, I would suggest to you to check: If there is a security group associated to the VM if the rules of such security group allow to reach the port 22 BR Marco
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            marcocipriani Marco Cipriani added a comment -

            So far the user has not sent the information requested.
            I am going to close this ticket.

            Show
            marcocipriani Marco Cipriani added a comment - So far the user has not sent the information requested. I am going to close this ticket.

              People

              • Assignee:
                marcocipriani Marco Cipriani
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: