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  1. Help-Desk
  2. HELP-21451

FIWARE.Request.Lab.Can not connect to Lab Acc. or VM machine.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: None
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Good Morning,

          I would like to ask you why i can not connect to my Fiware Lab Account or
          to my one VM machine i was using for my project.

          I first realized it since 3 days that no data are being anymore received,
          then after trying to connect to them to see what is going wrong, i found
          that there is no way to connect to it because it is off-line.

          And then after trying to connect from the browser to my Lab Acc. the login
          is getting stucked on the processing.

          Are you doing maybe some maintenance on the machines?

          Can you help me with this?

          Kind regards,
          Konstantinos

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          [Created via e-mail received from: =?UTF-8?B?zprPic69z4PPhM6xzr3PhM6vzr3Ov8+CIM6azrHOvc65z4zPgg==?= <kokanio@teiemt.gr>]

            Activity

            Ascending order - Click to sort in descending order
            fw.ext.user FW External User created issue -
            jicg José Ignacio Carretero Guarde made changes -
            Field Original Value New Value
            Assignee Vicenza Node Support [ mauropecetti ]
            alfopietro Pietropaolo Alfonso made changes -
            Assignee Vicenza Node Support [ mauropecetti ] Pietropaolo Alfonso [ alfopietro ]
            Hide
            Permalink
            alfopietro Pietropaolo Alfonso added a comment -

            this issue was caused by network changes on the company's firewall. It is resolved now.

            Show
            alfopietro Pietropaolo Alfonso added a comment - this issue was caused by network changes on the company's firewall. It is resolved now.
            alfopietro Pietropaolo Alfonso made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            alfopietro Pietropaolo Alfonso made changes -
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Closed [ 6 ]
            backlogmanager Backlog Manager made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Can not connect to Lab Acc. or VM machine FIWARE.Request.Lab.Can not connect to Lab Acc. or VM machine.
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		4h 16m 1 Pietropaolo Alfonso 05/Jun/23 12:35 PM
            In Progress In Progress Closed Closed
            		11s 1 Pietropaolo Alfonso 05/Jun/23 12:35 PM

              People

              • Assignee:
                alfopietro Pietropaolo Alfonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: