Details
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Type: extRequest
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Status: Closed
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Priority: Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Spain
Description
Hello,
I've just created a cloud instance and can't seem to connect to it. I'm
running windows and I've created a keypair and downloaded it and created
the instance of a Ubuntu. I've converted the <file_name>.pem to a
<file_name>.ppk for Putty. When I try to connect to the virtual machine's
ip using the ppk file I get "Connection timeout" error.
It may be that I've missed a step or done something wrong.
Waiting for a replay.
Alexandru Gheorghe
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[Created via e-mail received from: Gheorghe Alexandru <alexandrugheorghe91@gmail.com>]
Activity
Field | Original Value | New Value |
---|---|---|
Assignee | Spain Node Support Team [ spain.node ] |
Assignee | Spain Node Support Team [ spain.node ] | Henar Muñoz [ henar ] |
Status | Open [ 1 ] | In Progress [ 3 ] |
Resolution | Done [ 10000 ] | |
Status | In Progress [ 3 ] | Closed [ 6 ] |
Component/s | FIWARE-LAB-HELP [ 10279 ] |
Summary | [Fiware-lab-help] Need help with connecting to the cloud instace | FIWARE.Request.Lab.Need help with connecting to the cloud instace |
Sender Email | alexandrugheorghe91@gmail.com |
HD-Node | Spain [ 10846 ] |
Summary | FIWARE.Request.Lab.Need help with connecting to the cloud instace | FIWARE.Request.Lab.Spain.Need help with connecting to the cloud instace |
Fix Version/s | 2021 [ 12600 ] |
Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
---|---|---|---|---|---|---|---|---|---|
|
3d 15h 40m | 1 | Henar Muñoz | 16/Feb/15 11:13 AM | |||||
|
2s | 1 | Henar Muñoz | 16/Feb/15 11:13 AM |
Dear Alexandru,
the main problem in this situation is the security group is wrong.
Please check the port 22 in the security group. If it is missing you
cannot connect to the VM.
Please write which region do you use, and we will check the problem.
Best regards,
Gergő
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