Dear Manuel,
I’m sorry for the inconvenience.
I imagine you have also tried to reboot your instance from the Actions menu, without success.
Please, could you tell me which region are you using?

Best regards
Marco

Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Manuel Estévez
Inviato: giovedì 29 gennaio 2015 12:16
A: fiware-lab-help@lists.fi-ware.org
Oggetto: [Fiware-lab-help] Instance Status: SHUTDOWN

Good evening.

My instances in the cloud of filab, are running (power state) but their status are SHUTOFF. I tried many the options in the Actions menu, but nothing changes, their status remain the same. Do you why this is happening?.

Thank you.
–

Manuel Estévez Palencia

GIE (Grupo de Ingeniería Electrónica)

Ingeniero de Telecomunicación.

mestevez@gie.us.es<mestevez@gie.us.es>
[cid:image001.gif@01D03BBE.CD055C50]
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.

[rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.

Dear Manuel,
for saving time, I have just turn you request to the Spain node support team.
They will solve your issue.

Best regards
Marco

Da: Manuel Estévez mestevez@gie.us.es
Inviato: giovedì 29 gennaio 2015 12:40
A: Cipriani Marco
Oggetto: Re: R: [Fiware-lab-help] Instance Status: SHUTDOWN

Yes I tried that too, but I will try again.
I'm using the Spainish region.

Dear user,

In order to help you, please, could you tell me more information about your VM??
Name, IP address or your email account?

Thank you!
Guillermo

Hi Guillermo,
I'm a member of first level help-desk support team, not the final user.

The email of requesting user is mestevez@gie.us.es (you can usually find the user email address at the bottom of user Jira ticket) But I don't know if that is the address with which he is registered on the Fiware service.

Hi Marco,
I know it, but mestevez@gie.us.es has not any VM deployed. That´s why I asked him to know more details.
I comment messages here because I do not receive these messages in my mail inbox. !

Thank you, I wrote mestevez@gie.us.es at 4 pm. and still waiting.
Regards