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  1. Help-Desk
  2. HELP-1767

FIWARE.Request.Lab.Zurich.Can't connect istance by ssh.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hi, i can’t connect my istance on region zurich by ssh.

      i opened port 22 TCP in the security group, but don’t work.

      Help me please.

      Best regards.

      {
      name: "Giuseppe Zileni”,
      email: [

      { “me@gzileni.name”}

      ,

      { "gzileni@icloud.com” }

      ,

      { “giuseppe.zileni@gmail.com” }

      ],
      Site: "http://www.gzileni.name”,
      Twitter: “@gzileni”,
      LinkedIN: "it.linkedin.com/in/giuseppezileni”,
      skype: “giuseppezileni"
      }

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: Giuseppe Zileni <giuseppe.zileni@gmail.com>]

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        Daniele Santoro
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        Daniele Santoro
      3. signature.asc
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        Daniele Santoro
      1. security_group.jpg
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      2. cloud-1.jpg
        110 kB

        Activity

        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open In Progress In Progress
        54d 3h 1 Uwe Herzog (Inactive) 12/Feb/15 12:35 PM
        In Progress In Progress Closed Closed
        4s 1 Uwe Herzog (Inactive) 12/Feb/15 12:35 PM
        fla Fernando Lopez made changes -
        Fix Version/s 2021 [ 12600 ]
        backlogmanager Backlog Manager made changes -
        Summary FIWARE.Request.Lab.Can't connect istance by ssh. FIWARE.Request.Lab.Zurich.Can't connect istance by ssh.
        mev Manuel Escriche made changes -
        HD-Node Zurich [ 10926 ]
        backlogmanager Backlog Manager made changes -
        Summary [Fiware-lab-help] Can't connect istance by ssh FIWARE.Request.Lab.Can't connect istance by ssh.
        mev Manuel Escriche made changes -
        uwe Uwe Herzog (Inactive) made changes -
        Resolution Done [ 10000 ]
        Status In Progress [ 3 ] Closed [ 6 ]
        uwe Uwe Herzog (Inactive) made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        Hide
        sean Séan Murphy (Inactive) added a comment -

        Apologies for reverting so late.

        We had an issue with the metadata service in our earlier installation. The problem has been largely fixed with the upgrade to the latest version of Openstack. However, we have not fully integrated as yet, so it is not fully available.

        It should be operational next week.

        Show
        sean Séan Murphy (Inactive) added a comment - Apologies for reverting so late. We had an issue with the metadata service in our earlier installation. The problem has been largely fixed with the upgrade to the latest version of Openstack. However, we have not fully integrated as yet, so it is not fully available. It should be operational next week.
        danieles Daniele Santoro made changes -
        Assignee Daniele Santoro [ danieles ] Zurich Node Helpdesk [ zhaw node helpdesk ]
        danieles Daniele Santoro made changes -
        Attachment signature.asc [ 12936 ]
        Hide
        danieles Daniele Santoro added a comment -

        I’ve forwarded your issue to the Zurich region team.

        Daniele.

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - I’ve forwarded your issue to the Zurich region team. Daniele. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        danieles Daniele Santoro made changes -
        Attachment cloud-1.jpg [ 12933 ]
        Attachment security_group.jpg [ 12934 ]
        Hide
        danieles Daniele Santoro added a comment -

        Just reporting some attachments the users sent just to me by mail.

        Show
        danieles Daniele Santoro added a comment - Just reporting some attachments the users sent just to me by mail.
        danieles Daniele Santoro made changes -
        Attachment signature.asc [ 12932 ]
        Hide
        danieles Daniele Santoro added a comment -

        Dear,

        Please keep the mailing list in the reply.

        Sorry for the stupid questions but:

        • Is ssh daemon running on the instance ?
        • Do you have any firewall active in your instance ? Try with: iptables -L
        • Can you double check this ?

        After a quick check I see that on port 80 somebody respond, but I’m not sure is your instance to do it.
        Could be a network issue on the Zürich region responsible to not forward traffic to your instance. To check this and then ask help to Zürich support I kindly ask to you to try the following:

        1) Start a tcpdump on the instance (from the console): tcpdump -i eth0 (use your interface name)
        2) Initiate some requests from your computer, like: telnet 10.0.176.71 80 or ping 10.0.176.71 (in this case you should add ICMP to your SecurityGroup)
        3) See if traffic reach your machine or not front he tcpdump command output

        Daniele

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Dear, Please keep the mailing list in the reply. Sorry for the stupid questions but: Is ssh daemon running on the instance ? Do you have any firewall active in your instance ? Try with: iptables -L Can you double check this ? After a quick check I see that on port 80 somebody respond, but I’m not sure is your instance to do it. Could be a network issue on the Zürich region responsible to not forward traffic to your instance. To check this and then ask help to Zürich support I kindly ask to you to try the following: 1) Start a tcpdump on the instance (from the console): tcpdump -i eth0 (use your interface name) 2) Initiate some requests from your computer, like: telnet 10.0.176.71 80 or ping 10.0.176.71 (in this case you should add ICMP to your SecurityGroup) 3) See if traffic reach your machine or not front he tcpdump command output Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        danieles Daniele Santoro made changes -
        Attachment signature.asc [ 12930 ]
        Hide
        danieles Daniele Santoro added a comment -

        Dear,

        Can you send us:

        • the external IP address on which you are trying to connect
        • the security group you are using (a screen-shot would be ok)
        • the instance name

        Daniele

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Dear, Can you send us: the external IP address on which you are trying to connect the security group you are using (a screen-shot would be ok) the instance name Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        danieles Daniele Santoro made changes -
        Assignee Daniele Santoro [ danieles ]
        danieles Daniele Santoro made changes -
        Field Original Value New Value
        Component/s FIWARE-LAB-HELP [ 10279 ]
        fw.ext.user FW External User created issue -

          People

          • Assignee:
            ZHAW Node Helpdesk Zurich Node Helpdesk
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: