Dear support,

On 30.04. I created an instance in Fiware labs cloud, from base_ubuntu_18.04 image. I created a security group and attached volume to it. I also created the key. Instance ID is 88097624-830b-4eba-ad64-16dbd1322a59. I attached IP 217.172.12.206 to it. IP addresses are node-int-net-01: 192.168.111.53, 192.168.111.50 Floating IPs: 217.172.12.206, node-int-net-02: 192.168.112.63.
The problem is that I cannot connect to the instance via putty nor ssh -i " private.ppk" ubuntu@217.172.12.206<ubuntu@217.172.12.206>. But I have older base_centos_7 instance with which the same floating IP address was associated and I didn’t have any problems. Now also, when I switch IP to it, with the same security group as for the problematic instance, everything is working.
Could you help me with this problem, it is urgent.

Could you also tell me on which of your nodes my instance is (Vicenza, Spain2, etc.)?

Thank you.
Best regards,
Marija
[D78024DC]
Marija Borisov
Solution Developer
ESL Belgrade
Engineering Ingegneria Informatica SpA
www.eng.it<http://www.eng.it/>

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[Created via e-mail received from: Marija Borisov <Marija.Borisov@eng.it>]