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  1. Help-Desk
  2. HELP-15973

[Fiware-lab-help] Problems in the fiware lab cloud platform

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Good Morning,

      I'm having problems accessing the instances that I create within the
      platform. These are my problems:

      I have created an instance of ubuntu following all the steps of the guide (
      https://fiware-cloud-portal.readthedocs.io/en/5.4/user_guide/) and I can
      not find the way to connect to it by ssh. I have already tried in different
      ways both by ssh command and by the putty app.

      The other problem that I have is that when trying to access my instnacia by
      the own console that Fiware lab cloud provides. When doing the login asks
      for username and password, I infer that they have to be the email and the
      password with which you access the web, but it does not leave any of the
      keyboard combinations to put an "@" ...

      I await your response,
      Thanks and best regards

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      [Created via e-mail received from: =?UTF-8?Q?Antonio_Garc=C3=ADa=2DPe=C3=B1uela_Molina=2DPrados?= <antonio.14.gpmp@gmail.com>]

        Activity

        fla Fernando Lopez made changes -
        Fix Version/s 2021 [ 12600 ]
        CreteNHD Crete Node Helpdesk made changes -
        Resolution Done [ 10000 ]
        Status Answered [ 10104 ] Closed [ 6 ]
        jicg José Ignacio Carretero Guarde made changes -
        External Participants antonio.14.gpmp@gmail.com
        CreteNHD Crete Node Helpdesk made changes -
        Comment [ Dear Fiware Lab user,

        Your VM looks like it is working fine.
        We cannot understand why you are not able to connect with ssh.

        Let us remind you the following:
        1. The username is : ubuntu
        2. If you use putty.exe you have also to put the .ppk key (i.e. ClaveTFG.ppk)
        3. If you use ubuntu environment you have to put the .pem key (i.e. ClaveTFG.pem).
        4. To use username and password (which we don't recommend) you have to connect first using your private key and then change the password to the one you prefer.

        Best regards,

        Crete Node Helpdesk.
        ]
        CreteNHD Crete Node Helpdesk made changes -
        Status In Progress [ 3 ] Answered [ 10104 ]
        CreteNHD Crete Node Helpdesk made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        fla Fernando Lopez made changes -
        HD-Node Crete [ 10915 ]
        fla Fernando Lopez made changes -
        Assignee Crete Node Helpdesk [ cretenhd ]
        backlogmanager Backlog Manager made changes -
        Field Original Value New Value
        Component/s FIWARE-LAB-HELP [ 10279 ]
        fw.ext.user FW External User created issue -

          People

          • Assignee:
            CreteNHD Crete Node Helpdesk
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: