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  1. Help-Desk
  2. HELP-15479

[Fiware-lab-help] problems with account

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi people!!!

          Recently i received an email with information about Assign resources for
          our project AutoBelen. (key: FLUA-3767). Im trying to access my account,
          but I cant. So, I tried to retrieve a new password, but always have this
          message:

          *Error:*Sorry. You have specified an email address that is not
          registered to any of our user accounts. If your problem persits, please
          contact: fiware-lab-help@lists.fiware.org

          Could someone help me? I understand my account is activate as a
          "community account", but cannot access.

          __________________________________________________________________________________________

          You can get more information about our cookies and privacy policies on the following links:

          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Angel Cid <angel.cid@gmail.com>]

            Activity

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            fw.ext.user FW External User added a comment -

            Dear Angel,

            I enabled now your user. It was disabled, probably it was used as a trial user.
            Could you try now to connect using your old password?
            In case of problems don't hesitate to contact us.

            Best regards,
            Cristian

            ----Message d'origine----
            De : Lannion Node Helpdesk (JIRA) jira-help-desk@jira.fiware.org
            Envoyé : vendredi 22 février 2019 09:31
            À : Support Brittany <support-brittany@images-et-reseaux.com>
            Objet : [FIWARE-JIRA] (HELP-15479) [Fiware-lab-help] problems with account

            [ https://jira.fiware.org/browse/HELP-15479?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

            Lannion Node Helpdesk reassigned HELP-15479:
            --------------------------------------------

            Assignee: Lannion Node Helpdesk (was: Britanny Node Support)

            –
            This message was sent by Atlassian JIRA
            (v6.4.1#64016)

            Show
            fw.ext.user FW External User added a comment - Dear Angel, I enabled now your user. It was disabled, probably it was used as a trial user. Could you try now to connect using your old password? In case of problems don't hesitate to contact us. Best regards, Cristian ---- Message d'origine ---- De : Lannion Node Helpdesk (JIRA) jira-help-desk@jira.fiware.org Envoyé : vendredi 22 février 2019 09:31 À : Support Brittany <support-brittany@images-et-reseaux.com> Objet : [FIWARE-JIRA] ( HELP-15479 ) [Fiware-lab-help] problems with account [ https://jira.fiware.org/browse/HELP-15479?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ] Lannion Node Helpdesk reassigned HELP-15479 : -------------------------------------------- Assignee: Lannion Node Helpdesk (was: Britanny Node Support) – This message was sent by Atlassian JIRA (v6.4.1#64016)
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi Cristian. Thanks for your help, but i have the same problem. I cannot
            connect with my old credentials. So i try to retrieve a new password but
            says is not a registered account...

            Show
            fw.ext.user FW External User added a comment - Hi Cristian. Thanks for your help, but i have the same problem. I cannot connect with my old credentials. So i try to retrieve a new password but says is not a registered account...
            Hide
            Permalink
            lannionsupport Lannion Node Helpdesk added a comment -

            I sent to the user the new credentials.
            Cristian

            Show
            lannionsupport Lannion Node Helpdesk added a comment - I sent to the user the new credentials. Cristian
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            The issue has been emailed:

            • Time sent: 26/Feb/19 4:55 PM
            • To: angel.cid@gmail.com
            • with subject: *(HELP-15479) [Fiware-lab-help] problems with account *

            Anyway, you can always get a new password using the command:

            curl -X POST https://cloud.lab.fiware.org/filab-passwords/reset/<your_email_here>

            This will send you a link to your inbox with a confirmation link which. If you follow the link you'll receive automatically a new password.

            Regards,
            José Ignacio

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Lannion Node Helpdesk - Friday 3:10 PM
            ------------------
            I sent to the user the new credentials.
            Cristian

            FW External User - Friday 12:34 PM
            ------------------
            Hi Cristian. Thanks for your help, but i have the same problem. I cannot
            connect with my old credentials. So i try to retrieve a new password but
            says is not a registered account...

            FW External User - Friday 9:42 AM
            ------------------
            Dear Angel,

            I enabled now your user. It was disabled, probably it was used as a trial user.
            Could you try now to connect using your old password?
            In case of problems don't hesitate to contact us.

            Best regards,
            Cristian

            ----Message d'origine----
            De : Lannion Node Helpdesk (JIRA) jira-help-desk@jira.fiware.org
            Envoyé : vendredi 22 février 2019 09:31
            À : Support Brittany <support-brittany@images-et-reseaux.com>
            Objet : [FIWARE-JIRA] (HELP-15479) [Fiware-lab-help] problems with account

            [ https://jira.fiware.org/browse/HELP-15479?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

            Lannion Node Helpdesk reassigned HELP-15479:
            --------------------------------------------

            Assignee: Lannion Node Helpdesk (was: Britanny Node Support)

            –
            This message was sent by Atlassian JIRA
            (v6.4.1#64016)

            ------------------------
            Issue id: HELP-15479
            Description:
            Hi people!!!

            Recently i received an email with information about Assign resources for
            our project AutoBelen. (key: FLUA-3767). Im trying to access my account,
            but I cant. So, I tried to retrieve a new password, but always have this
            message:

            *Error:*Sorry. You have specified an email address that is not
            registered to any of our user accounts. If your problem persits, please
            contact: fiware-lab-help@lists.fiware.org

            Could someone help me? I understand my account is activate as a
            "community account", but cannot access.

            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            [Created via e-mail received from: Angel Cid <angel.cid@gmail.com>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Closed
            Resolution: Done
            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            jicg José Ignacio Carretero Guarde added a comment - The issue has been emailed: Time sent: 26/Feb/19 4:55 PM To: angel.cid@gmail.com with subject: *( HELP-15479 ) [Fiware-lab-help] problems with account * Anyway, you can always get a new password using the command: curl -X POST https://cloud.lab.fiware.org/filab-passwords/reset/ <your_email_here> This will send you a link to your inbox with a confirmation link which. If you follow the link you'll receive automatically a new password. Regards, José Ignacio From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Lannion Node Helpdesk - Friday 3:10 PM ------------------ I sent to the user the new credentials. Cristian FW External User - Friday 12:34 PM ------------------ Hi Cristian. Thanks for your help, but i have the same problem. I cannot connect with my old credentials. So i try to retrieve a new password but says is not a registered account... FW External User - Friday 9:42 AM ------------------ Dear Angel, I enabled now your user. It was disabled, probably it was used as a trial user. Could you try now to connect using your old password? In case of problems don't hesitate to contact us. Best regards, Cristian ---- Message d'origine ---- De : Lannion Node Helpdesk (JIRA) jira-help-desk@jira.fiware.org Envoyé : vendredi 22 février 2019 09:31 À : Support Brittany <support-brittany@images-et-reseaux.com> Objet : [FIWARE-JIRA] ( HELP-15479 ) [Fiware-lab-help] problems with account [ https://jira.fiware.org/browse/HELP-15479?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ] Lannion Node Helpdesk reassigned HELP-15479 : -------------------------------------------- Assignee: Lannion Node Helpdesk (was: Britanny Node Support) – This message was sent by Atlassian JIRA (v6.4.1#64016) ------------------------ Issue id: HELP-15479 Description: Hi people!!! Recently i received an email with information about Assign resources for our project AutoBelen. (key: FLUA-3767). Im trying to access my account, but I cant. So, I tried to retrieve a new password, but always have this message: *Error:*Sorry. You have specified an email address that is not registered to any of our user accounts. If your problem persits, please contact: fiware-lab-help@lists.fiware.org Could someone help me? I understand my account is activate as a "community account", but cannot access. __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: Angel Cid <angel.cid@gmail.com>] FIWARE Chapter: FIWARE GEri: Status: Closed Resolution: Done --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

              People

              • Assignee:
                lannionsupport Lannion Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: