Thanks, I’ve fwd your request to the right support that can help understand the problem you are having.

Daniele

On 25 Nov 2014, at 17:02, Ivan Popov <ivan.popov@live.com> wrote:

> Hi
>
> It is Spanish region.
>
>
> Sent from Samsung Mobile.
>
>
> -------- Original message --------
> From: Daniele Santoro
> Date:2014/11/25 16:18 (GMT+01:00)
> To: Ivan Popov
> Cc: fiware-lab-help@lists.fi-ware.org,carmen.perea@atos.net
> Subject: Re: [Fiware-lab-help] Tech support
>
> Dear,
>
> can you please let me know in which region are you getting this errors ?
>
> Daniele
>
>
> On 25 Nov 2014, at 09:09, Ivan Popov <ivan.popov@live.com> wrote:
>
> > Hi Tech Support
> >
> > I got your email from Carmen Perea, need help with https://cloud.lab.fi-ware.org/
> >
> > When I try to add new instance, add floating IP I get loading screen like this: https://docs.google.com/file/d/0B-gDRCL9_pCZdDlwYjBsQ3QwQUk/edit?usp=drivesdk and it just keep loading, without end.
> >
> > In web inspector I get these issues:
> >
> > setToken RMXhIJMSorTIL4KQtkpK7v3DLb0LcAqgwteQmd2F2sXWxVOEKTC0Prb0TpjOu_-G4dLuDuQAcKI-6hnqInhvjA 2591999000
> > /models.js:2 Auth with 00000000000000000000000000007301 RMXhIJMSorTIL4KQtkpK7v3DLb0LcAqgwteQmd2F2sXWxVOEKTC0Prb0TpjOu_-G4dLuDuQAcKI-6hnqInhvjA
> > /libs.js:2 Authenticating with tenant
> > /libs.js:2 Authenticated for tenant 00000000000000000000000000007301
> > /libs.js:2 Token: af41ac56f29c4a8b3a2d9e0075cde7d8
> > /libs.js:2 Changing endpoint URLS to cloud.lab.fi-ware.org
> > /models.js:2 Authenticated with token: -2831210177002
> > /views.js:6 ACTIOOOOOOOOOOOn vnc 76362bd4-c752-4993-ac5b-4f09f89a5c09
> > 2https://cloud.lab.fi-ware.org/Spain/compute/v2/00000000000000000000000000007301/servers/76362bd4-c752-4993-ac5b-4f09f89a5c09/action Failed to load resource: the server responded with a status of 503 (Service Unavailable)
> > /models.js:2 Uncaught TypeError: Cannot read property '0' of undefined
> > /views.js:6 ACTIOOOOOOOOOOOn edit 76362bd4-c752-4993-ac5b-4f09f89a5c09
> > https://cloud.lab.fi-ware.org/Spain/compute/v2/00000000000000000000000000007301/images/detail?limit=100 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
> > 2/views.js:5 33.333333333333336 1 0 3
> >
> >
> >
> > We could arrange skype call to show you my screen.
> >
> > I use latest browser version, tried also on with chrome and firefox, same issue.
> >
> >
> >
> >
> > Regards,
> >
> > Ivan Popov,
> > mob : +381640478188
> >
> >
> >
> > From: carmen.perea@atos.net
> > To: ivan.popov@live.com
> > Subject: RE: Tech support
> > Date: Mon, 24 Nov 2014 10:56:12 +0000
> >
> > Dear Ivan,
> > Our technics have tried it and unfortunately the error cannot be reproduced (for me at least)-
> > They were able to set up many instances of ubuntu 14.04 very quickly, all in the Spanish region of course. They did that using firefox, but they highly doubt that it is a browser issue. As a suggestion they would propose that you clear your browser cache, updates to the latest version and try again. You can also try using another browser just in case.
> > If the problem persists, then it should probably be a FIWARE Lab related issue, in that case the technical support email for the Lab is fiware-lab-help@lists.fi-ware.org
> > Best regards,
> > Carmen
> >
> > From: Ivan Popov ivan.popov@live.com
> > Sent: Monday, November 24, 2014 10:51 AM
> > To: tech@fractals-fp7.com
> > Subject: Tech support
> >
> > Hi
> >
> > My name is Ivan Popov.
> >
> > Got your email from Grigoris Chatzikostas.
> >
> > I need advice/help with https://cloud.lab.fi-ware.org I am trying to setup test instance(Spanish region, ubuntu 14.04, key par set). Issue happened when I try to setup instance, I came on last summary , and click lunch instance. After that it just keep loading, and I am stuck on that screen. Refreshing page after 30 min doesn't help. Is there any preferred browser that I need to use, I am using google chrome.
> >
> > Thank you for your time.
> >
> > Regards,
> >
> > Ivan Popov,
> > mob : +381640478188
> >
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