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  1. Help-Desk
  2. HELP-14559

FIWARE.Request.Lab.Spain.Connection problems

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi good morning,

          We're facing connection problems when trying to access the machines via SSH, and also we can´t open the frontend through the browser. We can't even access https://account.lab.fiware.org/sign_up/ to see the status of the machines. Can you tell us if you are in some kind of maintenance mode or have some network issues?

          Regards,

          Ana Luíza Pontual

          Research & Innovation

          T +34 912148619
          F +34 917543252
          ana.pontual@atos.net
          Albarracín 25
          28037 Madrid
          Spain

          This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
          As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

          Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
          Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
          Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
          Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.
          __________________________________________________________________________________________

          You can get more information about our cookies and privacy policies on the following links:

          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual@atos.net>]

            Activity

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            dmitrii Dmitrii Demin added a comment -

            Hello!
            As you can see here, some of the services are out of service right now.
            We are working to restore it as fast as possible, sorry for inconvenience.

            Show
            dmitrii Dmitrii Demin added a comment - Hello! As you can see here , some of the services are out of service right now. We are working to restore it as fast as possible, sorry for inconvenience.
            Hide
            Permalink
            dmitrii Dmitrii Demin added a comment -

            The issue has been emailed:

            • Time sent: 27/Aug/18 5:36 PM
            • To: ana.pontual@atos.net
            • with subject: *(HELP-14559) [Fiware-lab-help] Connection problems *

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Dmitrii Demin - Today 5:34 PM
            ------------------
            Hello!
            As you can see here, some of the services are out of service right now.
            We are working to restore it as fast as possible, sorry for inconvenience.

            ------------------------
            Issue id: HELP-14559
            Description:
            Hi good morning,

            We're facing connection problems when trying to access the machines via SSH, and also we can´t open the frontend through the browser. We can't even access https://account.lab.fiware.org/sign_up/ to see the status of the machines. Can you tell us if you are in some kind of maintenance mode or have some network issues?

            Regards,

            Ana Luíza Pontual

            Research & Innovation

            T +34 912148619
            F +34 917543252
            ana.pontual@atos.net
            Albarracín 25
            28037 Madrid
            Spain

            This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
            As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

            Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
            Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
            Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
            Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.
            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual@atos.net>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: In Progress

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            dmitrii Dmitrii Demin added a comment - The issue has been emailed: Time sent: 27/Aug/18 5:36 PM To: ana.pontual@atos.net with subject: *( HELP-14559 ) [Fiware-lab-help] Connection problems * From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Dmitrii Demin - Today 5:34 PM ------------------ Hello! As you can see here , some of the services are out of service right now. We are working to restore it as fast as possible, sorry for inconvenience. ------------------------ Issue id: HELP-14559 Description: Hi good morning, We're facing connection problems when trying to access the machines via SSH, and also we can´t open the frontend through the browser. We can't even access https://account.lab.fiware.org/sign_up/ to see the status of the machines. Can you tell us if you are in some kind of maintenance mode or have some network issues? Regards, Ana Luíza Pontual Research & Innovation T +34 912148619 F +34 917543252 ana.pontual@atos.net Albarracín 25 28037 Madrid Spain This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes. Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus. __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual@atos.net>] FIWARE Chapter: FIWARE GEri: Status: In Progress --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            The issue has been emailed:

            • Time sent: 03/Sep/18 4:32 PM
            • To: ana.pontual@atos.net
            • with subject: *(HELP-14559) [Fiware-lab-help] Connection problems *

            Dear Ana,

            The access to your virtual machines should be resolved. Please let us know if you still have problems to access to them. Please provide us details about them (instance id, user account and region in which you have those virtual macnines).

            Regarding the account service, we are still working to resolve the issue with this global instance.

            Sorry for these inconveniences.

            FIWARE Lab administrative team

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Dmitrii Demin - 27/Aug/18 5:36 PM
            ------------------
            The issue has been emailed:

            • Time sent: 27/Aug/18 5:36 PM
            • To: ana.pontual@atos.net
            • with subject: *(HELP-14559) [Fiware-lab-help] Connection problems *

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Dmitrii Demin - Today 5:34 PM
            ------------------
            Hello!
            As you can see here, some of the services are out of service right now.
            We are working to restore it as fast as possible, sorry for inconvenience.

            ------------------------
            Issue id: HELP-14559
            Description:
            Hi good morning,

            We're facing connection problems when trying to access the machines via SSH, and also we can´t open the frontend through the browser. We can't even access https://account.lab.fiware.org/sign_up/ to see the status of the machines. Can you tell us if you are in some kind of maintenance mode or have some network issues?

            Regards,

            Ana Luíza Pontual

            Research & Innovation

            T +34 912148619
            F +34 917543252
            ana.pontual@atos.net
            Albarracín 25
            28037 Madrid
            Spain

            This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
            As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

            Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
            Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
            Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
            Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.
            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual@atos.net>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: In Progress

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Dmitrii Demin - 27/Aug/18 5:34 PM
            ------------------
            Hello!
            As you can see here, some of the services are out of service right now.
            We are working to restore it as fast as possible, sorry for inconvenience.

            ------------------------
            Issue id: HELP-14559
            Description:
            Hi good morning,

            We're facing connection problems when trying to access the machines via SSH, and also we can´t open the frontend through the browser. We can't even access https://account.lab.fiware.org/sign_up/ to see the status of the machines. Can you tell us if you are in some kind of maintenance mode or have some network issues?

            Regards,

            Ana Luíza Pontual

            Research & Innovation

            T +34 912148619
            F +34 917543252
            ana.pontual@atos.net
            Albarracín 25
            28037 Madrid
            Spain

            This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
            As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

            Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
            Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
            Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
            Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.
            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual@atos.net>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Answered

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            fla Fernando Lopez added a comment - The issue has been emailed: Time sent: 03/Sep/18 4:32 PM To: ana.pontual@atos.net with subject: *( HELP-14559 ) [Fiware-lab-help] Connection problems * Dear Ana, The access to your virtual machines should be resolved. Please let us know if you still have problems to access to them. Please provide us details about them (instance id, user account and region in which you have those virtual macnines). Regarding the account service, we are still working to resolve the issue with this global instance. Sorry for these inconveniences. FIWARE Lab administrative team From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Dmitrii Demin - 27/Aug/18 5:36 PM ------------------ The issue has been emailed: Time sent: 27/Aug/18 5:36 PM To: ana.pontual@atos.net with subject: *( HELP-14559 ) [Fiware-lab-help] Connection problems * From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Dmitrii Demin - Today 5:34 PM ------------------ Hello! As you can see here , some of the services are out of service right now. We are working to restore it as fast as possible, sorry for inconvenience. ------------------------ Issue id: HELP-14559 Description: Hi good morning, We're facing connection problems when trying to access the machines via SSH, and also we can´t open the frontend through the browser. We can't even access https://account.lab.fiware.org/sign_up/ to see the status of the machines. Can you tell us if you are in some kind of maintenance mode or have some network issues? Regards, Ana Luíza Pontual Research & Innovation T +34 912148619 F +34 917543252 ana.pontual@atos.net Albarracín 25 28037 Madrid Spain This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes. Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus. __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual@atos.net>] FIWARE Chapter: FIWARE GEri: Status: In Progress --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk. Dmitrii Demin - 27/Aug/18 5:34 PM ------------------ Hello! As you can see here , some of the services are out of service right now. We are working to restore it as fast as possible, sorry for inconvenience. ------------------------ Issue id: HELP-14559 Description: Hi good morning, We're facing connection problems when trying to access the machines via SSH, and also we can´t open the frontend through the browser. We can't even access https://account.lab.fiware.org/sign_up/ to see the status of the machines. Can you tell us if you are in some kind of maintenance mode or have some network issues? Regards, Ana Luíza Pontual Research & Innovation T +34 912148619 F +34 917543252 ana.pontual@atos.net Albarracín 25 28037 Madrid Spain This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes. Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus. __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual@atos.net>] FIWARE Chapter: FIWARE GEri: Status: Answered --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            The issue has been emailed:

            • Time sent: 07/Sep/18 3:19 PM
            • To: ana.pontual@atos.net
            • with subject: *(HELP-14559) [Fiware-lab-help] Connection problems *

            Dear Ana,

            We have tested the access to our system and you should not have any problem to access to your virtual machines. We close this tickets with this reason. If you detect any new issue please send again an email to the fiware-lab-help@lists.fiware.org

            Best regards,

            FIWARE Lab administrative team

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Fernando Lopez - Monday 4:32 PM
            ------------------
            The issue has been emailed:

            • Time sent: 03/Sep/18 4:32 PM
            • To: ana.pontual@atos.net
            • with subject: *(HELP-14559) [Fiware-lab-help] Connection problems *

            Dear Ana,

            The access to your virtual machines should be resolved. Please let us know if you still have problems to access to them. Please provide us details about them (instance id, user account and region in which you have those virtual macnines).

            Regarding the account service, we are still working to resolve the issue with this global instance.

            Sorry for these inconveniences.

            FIWARE Lab administrative team

            Show
            fla Fernando Lopez added a comment - The issue has been emailed: Time sent: 07/Sep/18 3:19 PM To: ana.pontual@atos.net with subject: *( HELP-14559 ) [Fiware-lab-help] Connection problems * Dear Ana, We have tested the access to our system and you should not have any problem to access to your virtual machines. We close this tickets with this reason. If you detect any new issue please send again an email to the fiware-lab-help@lists.fiware.org Best regards, FIWARE Lab administrative team From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Fernando Lopez - Monday 4:32 PM ------------------ The issue has been emailed: Time sent: 03/Sep/18 4:32 PM To: ana.pontual@atos.net with subject: *( HELP-14559 ) [Fiware-lab-help] Connection problems * Dear Ana, The access to your virtual machines should be resolved. Please let us know if you still have problems to access to them. Please provide us details about them (instance id, user account and region in which you have those virtual macnines). Regarding the account service, we are still working to resolve the issue with this global instance. Sorry for these inconveniences. FIWARE Lab administrative team

              People

              • Assignee:
                fla Fernando Lopez
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
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                Dates

                • Created:
                  Updated:
                  Resolved: