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  1. Help-Desk
  2. HELP-14517

FIWARE.Request.Lab.Spain.Community account transfer

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi Jose/Fiware team,

          We need to transfer our community account from Will@englishbubble.com to
          danny@englishbubble.com. Can you help?

          We need this so we can log on to the new cloud portal.

          Best,
          Danny

          [Created via e-mail received from: English Bubble <admin@englishbubble.com>]

            Activity

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            Permalink
            fla Fernando Lopez added a comment -

            The issue has been emailed:

            • Time sent: 20/Aug/18 10:21 AM
            • To: admin@englishbubble.com
            • with subject: *(HELP-14517) Community account transfer *

            Dear user,

            Unfortunately, the email account is associated to the identity management and we cannot change it. Nevertheless, there is an option to create a new user and assign it to the same organization that you have with that user in order that we can work there.

            Let me know what do you think.

            FIWARE Lab admin team.

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            ------------------------
            Issue id: HELP-14517
            Description:
            Hi Jose/Fiware team,

            We need to transfer our community account from Will@englishbubble.com to
            danny@englishbubble.com. Can you help?

            We need this so we can log on to the new cloud portal.

            Best,
            Danny

            [Created via e-mail received from: English Bubble <admin@englishbubble.com>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Open

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            fla Fernando Lopez added a comment - The issue has been emailed: Time sent: 20/Aug/18 10:21 AM To: admin@englishbubble.com with subject: *( HELP-14517 ) Community account transfer * Dear user, Unfortunately, the email account is associated to the identity management and we cannot change it. Nevertheless, there is an option to create a new user and assign it to the same organization that you have with that user in order that we can work there. Let me know what do you think. FIWARE Lab admin team. From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: ------------------------ Issue id: HELP-14517 Description: Hi Jose/Fiware team, We need to transfer our community account from Will@englishbubble.com to danny@englishbubble.com. Can you help? We need this so we can log on to the new cloud portal. Best, Danny [Created via e-mail received from: English Bubble <admin@englishbubble.com>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,

            Yes whatever works is fine. Can you do that or do we? And if so how?

            If you can, could you set up a new user at danny@englishbubble.com? If
            there's an existing account with that, please feel free to delete.

            The important thing is for us to be able to access, as that old person has
            left our company.

            Best,
            Danny

            On 20 August 2018 at 09:22, Help-Desk <jira-help-desk@jira.fiware.org>

            Show
            fw.ext.user FW External User added a comment - Hi, Yes whatever works is fine. Can you do that or do we? And if so how? If you can, could you set up a new user at danny@englishbubble.com? If there's an existing account with that, please feel free to delete. The important thing is for us to be able to access, as that old person has left our company. Best, Danny On 20 August 2018 at 09:22, Help-Desk <jira-help-desk@jira.fiware.org>
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi, are you able to set up the new account under danny@englishbubble.com
            and assign the privileges?

            On 21 August 2018 at 20:40, Help-Desk <jira-help-desk@jira.fiware.org>

            Show
            fw.ext.user FW External User added a comment - Hi, are you able to set up the new account under danny@englishbubble.com and assign the privileges? On 21 August 2018 at 20:40, Help-Desk <jira-help-desk@jira.fiware.org>
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,

            Is there an update or advise here?

            If you're not able to set up the account directly, can you advise on steps
            necessary?

            Best,
            Danny

            On 3 September 2018 at 20:27, Help-Desk <jira-help-desk@jira.fiware.org>

            Show
            fw.ext.user FW External User added a comment - Hi, Is there an update or advise here? If you're not able to set up the account directly, can you advise on steps necessary? Best, Danny On 3 September 2018 at 20:27, Help-Desk <jira-help-desk@jira.fiware.org>
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            The issue has been emailed:

            • Time sent: 20/Sep/18 12:50 PM
            • To: admin@englishbubble.com
            • with subject: *(HELP-14517) Community account transfer *

            Dear user,

            We finally could change the name of your account to danny@englishbubble.com

            Sorry for the delay,

            FIWARE Lab team

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            FW External User - 07/Sep/18 11:17 AM
            ------------------
            Hi,

            Is there an update or advise here?

            If you're not able to set up the account directly, can you advise on steps
            necessary?

            Best,
            Danny

            On 3 September 2018 at 20:27, Help-Desk <jira-help-desk@jira.fiware.org>

            FW External User - 03/Sep/18 9:26 PM
            ------------------
            Hi, are you able to set up the new account under danny@englishbubble.com
            and assign the privileges?

            On 21 August 2018 at 20:40, Help-Desk <jira-help-desk@jira.fiware.org>

            FW External User - 21/Aug/18 9:39 PM
            ------------------
            Hi,

            Yes whatever works is fine. Can you do that or do we? And if so how?

            If you can, could you set up a new user at danny@englishbubble.com? If
            there's an existing account with that, please feel free to delete.

            The important thing is for us to be able to access, as that old person has
            left our company.

            Best,
            Danny

            On 20 August 2018 at 09:22, Help-Desk <jira-help-desk@jira.fiware.org>

            Fernando Lopez - 20/Aug/18 10:21 AM
            ------------------
            The issue has been emailed:

            • Time sent: 20/Aug/18 10:21 AM
            • To: admin@englishbubble.com
            • with subject: *(HELP-14517) Community account transfer *

            Dear user,

            Unfortunately, the email account is associated to the identity management and we cannot change it. Nevertheless, there is an option to create a new user and assign it to the same organization that you have with that user in order that we can work there.

            Let me know what do you think.

            FIWARE Lab admin team.

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            ------------------------
            Issue id: HELP-14517
            Description:
            Hi Jose/Fiware team,

            We need to transfer our community account from Will@englishbubble.com to
            danny@englishbubble.com. Can you help?

            We need this so we can log on to the new cloud portal.

            Best,
            Danny

            [Created via e-mail received from: English Bubble <admin@englishbubble.com>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Open

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            ------------------------
            Issue id: HELP-14517
            Description:
            Hi Jose/Fiware team,

            We need to transfer our community account from Will@englishbubble.com to
            danny@englishbubble.com. Can you help?

            We need this so we can log on to the new cloud portal.

            Best,
            Danny

            [Created via e-mail received from: English Bubble <admin@englishbubble.com>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Answered

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            fla Fernando Lopez added a comment - The issue has been emailed: Time sent: 20/Sep/18 12:50 PM To: admin@englishbubble.com with subject: *( HELP-14517 ) Community account transfer * Dear user, We finally could change the name of your account to danny@englishbubble.com Sorry for the delay, FIWARE Lab team From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: FW External User - 07/Sep/18 11:17 AM ------------------ Hi, Is there an update or advise here? If you're not able to set up the account directly, can you advise on steps necessary? Best, Danny On 3 September 2018 at 20:27, Help-Desk <jira-help-desk@jira.fiware.org> FW External User - 03/Sep/18 9:26 PM ------------------ Hi, are you able to set up the new account under danny@englishbubble.com and assign the privileges? On 21 August 2018 at 20:40, Help-Desk <jira-help-desk@jira.fiware.org> FW External User - 21/Aug/18 9:39 PM ------------------ Hi, Yes whatever works is fine. Can you do that or do we? And if so how? If you can, could you set up a new user at danny@englishbubble.com? If there's an existing account with that, please feel free to delete. The important thing is for us to be able to access, as that old person has left our company. Best, Danny On 20 August 2018 at 09:22, Help-Desk <jira-help-desk@jira.fiware.org> Fernando Lopez - 20/Aug/18 10:21 AM ------------------ The issue has been emailed: Time sent: 20/Aug/18 10:21 AM To: admin@englishbubble.com with subject: *( HELP-14517 ) Community account transfer * Dear user, Unfortunately, the email account is associated to the identity management and we cannot change it. Nevertheless, there is an option to create a new user and assign it to the same organization that you have with that user in order that we can work there. Let me know what do you think. FIWARE Lab admin team. From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: ------------------------ Issue id: HELP-14517 Description: Hi Jose/Fiware team, We need to transfer our community account from Will@englishbubble.com to danny@englishbubble.com. Can you help? We need this so we can log on to the new cloud portal. Best, Danny [Created via e-mail received from: English Bubble <admin@englishbubble.com>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk. ------------------------ Issue id: HELP-14517 Description: Hi Jose/Fiware team, We need to transfer our community account from Will@englishbubble.com to danny@englishbubble.com. Can you help? We need this so we can log on to the new cloud portal. Best, Danny [Created via e-mail received from: English Bubble <admin@englishbubble.com>] FIWARE Chapter: FIWARE GEri: Status: Answered --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

              People

              • Assignee:
                fla Fernando Lopez
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: