Fernando Lopez added a comment - 20/Aug/18 10:04 AM The issue has been emailed: Time sent: 20/Aug/18 10:04 AM To: ana.pontual@atos.net with subject: *( HELP-14503 ) [Fiware-tech-help] ISSUE with: confirm: vT2rH4ny9RfwbSHenZBZJgH4BPhZqGUAqotQUhVjaTBbBFrI * Dear Ana, I am not sure what is the problem but what I can understand is that you have some confusion between the account and cloud registration. The account.lab.fiware.org is an authentication system that we offered to all the FIWARE users in order to use the FIWARE Global instances and to centralice the creation of user with this service if you do not want to install your own FIWARE Security components. On the other side, cloud.lab.fiware.org offers authentication only for the cloud system. Therefore, you cannot exchange both identities and we cannot unify both identities. Sorry for that inconvenience. From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: ------------------------ Issue id: HELP-14503 Description: Hi, I have an issue with account creation. First I created an account at Fiware Lab, and with it an Organization that has Id: 9f7fac558a2041e3baab2ec22cb4b326, and also with it, a cloud was created(ana cloud), but with no resources associated(alias account is ana_pontual). After, I requested for a cloud account, filled in a form with some requirements, and you gave me another cloud: ana.pontual@atos.net: id: 3d7dbf01a98d4164af7590fbfb54e22a, with the required resources, but when I try to access de Organization related to it, and it does not exist.. Now I have an Organization with an empty cloud resources(ana cloud, account alias ana_pontual) and a cloud with no related organization(ana.pontual@atos.net cloud, account alias ana.pontual@atos.net). Also, at the first cloud(ana cloud) I received access to: npolitou cloud: 833380e1ac124b96918f4f8529210648 and mmilaprat cloud: 3dcde70029f1485aa231b7bfa6d43f03 But I can't access them neither. Please, could you help me to unify them, in a way that I can have only one cloud, with a correct id(Organization), and with access to noplitou cloud and mmilaprat cloud?? Thank you in advance! Regards, Ana Luíza Pontual Research & Innovation T +34 912148619 F +34 917543252 ana.pontual@atos.net Albarracín 25 28037 Madrid Spain ---- Original Message ---- From: fernando.lopez@fiware.org fernando.lopez@fiware.org Sent: Monday, August 06, 2018 2:30 PM To: Pontual, Ana Luiza <ana.pontual@atos.net> Subject: confirm: vT2rH4ny9RfwbSHenZBZJgH4BPhZqGUAqotQUhVjaTBbBFrI Thank you very much to select FIWARE Lab Cloud. We have received a request for FIWARE Lab user creation. Here are the results. Name Ana Pontual Email ana.pontual@atos.net Selected Region Spain2 To confirm that you want to create a FIWARE Lab account, simply reply to this message, keeping the Subject: header intact. If you do not wish to created a FIWARE Lab account, please simply disregard this message. If you think you are being maliciously registered to the list, or have any other questions, send them to fiware-lab-user-creation@lists.fiware.org. Thank you very much, FIWARE Lab administrative team. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. 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Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus. __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-tech-help mailing list Fiware-tech-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-tech-help [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual@atos.net>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

Fernando Lopez added a comment - 03/Sep/18 4:17 PM There is no response of the user after two weeks therefore we proceed to close the ticket.