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  1. Help-Desk
  2. HELP-14029

Re: [Fiware-tech-help] Access to Fiware cloud portal

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None
    • HD-Node:
      Spain

      Description

      Hi all,
      I can access, I have different passwords in both environments.

      Best regards;
      Miquel

      From: Mila Prat, Miquel
      Sent: Tuesday, April 24, 2018 8:25 AM
      To: 'fiware-lab-help@lists.fiware.org'; 'Fiware-tech-help@lists.fi-ware.org'
      Subject: Access to Fiware cloud portal
      Importance: High

      Hi all,
      I have a user into the Fiware lab cloud portal, in fact I created some virtual machines in it in the past, I have access to spain2 and Tenerife nodes.

      Yesterday I tried to login in the Fiware cloud portal but I get a credentials error "Invalid credentials." Today the problem persists.

      [cid:image003.png@01D3DBAB.049C9EA0]

      I'm able to do the login into the Fiware accont lab (https://account.lab.fiware.org/idm/ ) with my user but not into the Fiware cloud portal.

      I'm registered with my email address miquel.mila@atos.net<miquel.mila@atos.net> and the username in my Fiware account is mmilaprat.

      Can you help me? How I can recover credentials from the Fiware cloud portal?

      Best regards;
      Miquel

      Miquel Milà

      Research & Innovation
      Software engineer

      T +34 935043661

      IMPORTANT - MAIL ADDRESS CHANGE: From now on, please use mail address miquel.mila@atos.net<miquel.mila@atos.net>
      The former @atosresearch.eu address was cancelled

      Nueva dirección - New Address
      Pere IV, 291-307
      08020 Barcelona
      Spain
      es.atos.net

      [cid:349045816@01072011-319C]

      This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
      As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

      Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
      Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
      Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
      Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.

      __________________________________________________________________________________________

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      [Created via e-mail received from: "Mila Prat, Miquel" <miquel.mila@atos.net>]

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        Activity

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        fla Fernando Lopez added a comment -

        The ticket was resolved via email with the user.

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        fla Fernando Lopez added a comment - The ticket was resolved via email with the user.

          People

          • Assignee:
            fla Fernando Lopez
            Reporter:
            fw.ext.user FW External User
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            Dates

            • Created:
              Updated:
              Resolved: