Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
-
Component/s: FIWARE-LAB-HELP
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Labels:None
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External Participants:
-
HD-Node:Spain
Description
good morning, as a systems technician that I understand that it means to
access by ssh, I have more than 3 days without access to the instance by
ssh.
name instance:
"dragon"
current state "turning off"
in
https://cloud.lab.fiware.org/project/instances/
Apparently these states do not review who should give a minimum of
support in this portal, and this should be immediate, jump an alert of a
pending status, refreshed and all so happy, but it is unfortunate, a pity.
If you do the favor of turning off this equipment, I'll put it in motion
but I do not want to lose the job of that instance.
Thanks for everything.
.-...................................
En español. idioma natal.
Buenos dias, como tecnico de sistemas que entiendo que supone acceder
por ssh, llevo mas de 3 dias sin acceso a la instancia por ssh.
name instancia:
"dragon"
actual estado "apagando"
en
https://cloud.lab.fiware.org/project/instances/
Por lo visto no revisan estos estados quienes deberian dar un minimo de
soporte en este portal, y esto deberia ser inmediato, saltar una alerta
de un estado pendiente, lo refrescan y todos tan contentos, pero es
lamentable, una pena.
Si hacen el favor de termina de apagar este equipo, ya la pondre yo en
marcha pero no quiero perder el trabajo de tal instancia .
Gracias por todo.
__________________________________________________________________________________________
You can get more information about our cookies and privacy policies on the following links:
- http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy
- http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE
Fiware-lab-help mailing list
Fiware-lab-help@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Florencio Valladolid <florencio.valladolid@gmail.com>]
Activity
hello, please, surely to kill the instances, you have ssh access to the
server where the instances reside, it will be something as simple as
killing the process, in this case of:
the instance "dragon" of the Spanish node.
I just need to change the current state by turning off the power and
then power up from the panel manager cloud.
Thanks, I am already anxious to access them
User account:
nacs4k@hotmail.com
The issue has been emailed:
- Time sent: 25/Apr/18 10:16 AM
- To: florencio.valladolid@gmail.com
- with subject: *(
HELP-14025) [Fiware-lab-help] estado actual instancia dragon es apagando por favor solucionen apagenla de una vez *
Dear user,
We had a interruption of the service due to a hardware failure. it means that we had to change the component and switch on again all the datacenter. We are working to resolve the issue as soon as possible.
FIWARE Lab team.
From FIWARE JIRA - Main Help Desk ----
-------------------------------------------------------------------------------
Comments:
FW External User - Yesterday 7:37 PM
------------------
hello, please, surely to kill the instances, you have ssh access to the
server where the instances reside, it will be something as simple as
killing the process, in this case of:
the instance "dragon" of the Spanish node.
I just need to change the current state by turning off the power and
then power up from the panel manager cloud.
Thanks, I am already anxious to access them
User account:
nacs4k@hotmail.com
Fernando Lopez - Yesterday 3:17 PM
------------------
The issue has been emailed:
- Time sent: 24/Apr/18 3:17 PM
- To: florencio.valladolid@gmail.com
- with subject: *(
HELP-14025) [Fiware-lab-help] estado actual instancia dragon es apagando por favor solucionen apagenla de una vez *
Dear user,
I assume that you are working in Spain2 node. We have a problem with our Datacenter and we are working to recover the service as soon as possible.
Could you give us the ID of the VM together with your user account in order to check it after recovering of our datacenter?
Best regards and sorry for the inconvenience.
From FIWARE JIRA - Main Help Desk ----
-------------------------------------------------------------------------------
Comments:
------------------------
Issue id: HELP-14025
Description:
good morning, as a systems technician that I understand that it means to
access by ssh, I have more than 3 days without access to the instance by
ssh.
name instance:
"dragon"
current state "turning off"
in
https://cloud.lab.fiware.org/project/instances/
Apparently these states do not review who should give a minimum of
support in this portal, and this should be immediate, jump an alert of a
pending status, refreshed and all so happy, but it is unfortunate, a pity.
If you do the favor of turning off this equipment, I'll put it in motion
but I do not want to lose the job of that instance.
Thanks for everything.
.-...................................
En español. idioma natal.
Buenos dias, como tecnico de sistemas que entiendo que supone acceder
por ssh, llevo mas de 3 dias sin acceso a la instancia por ssh.
name instancia:
"dragon"
actual estado "apagando"
en
https://cloud.lab.fiware.org/project/instances/
Por lo visto no revisan estos estados quienes deberian dar un minimo de
soporte en este portal, y esto deberia ser inmediato, saltar una alerta
de un estado pendiente, lo refrescan y todos tan contentos, pero es
lamentable, una pena.
Si hacen el favor de termina de apagar este equipo, ya la pondre yo en
marcha pero no quiero perder el trabajo de tal instancia .
Gracias por todo.
__________________________________________________________________________________________
You can get more information about our cookies and privacy policies on the following links:
- http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy
- http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE
Fiware-lab-help mailing list
Fiware-lab-help@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Florencio Valladolid <florencio.valladolid@gmail.com>]
FIWARE Chapter:
FIWARE GEri:
Status: Open
---------------------
This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
------------------------
Issue id: HELP-14025
Description:
good morning, as a systems technician that I understand that it means to
access by ssh, I have more than 3 days without access to the instance by
ssh.
name instance:
"dragon"
current state "turning off"
in
https://cloud.lab.fiware.org/project/instances/
Apparently these states do not review who should give a minimum of
support in this portal, and this should be immediate, jump an alert of a
pending status, refreshed and all so happy, but it is unfortunate, a pity.
If you do the favor of turning off this equipment, I'll put it in motion
but I do not want to lose the job of that instance.
Thanks for everything.
.-...................................
En español. idioma natal.
Buenos dias, como tecnico de sistemas que entiendo que supone acceder
por ssh, llevo mas de 3 dias sin acceso a la instancia por ssh.
name instancia:
"dragon"
actual estado "apagando"
en
https://cloud.lab.fiware.org/project/instances/
Por lo visto no revisan estos estados quienes deberian dar un minimo de
soporte en este portal, y esto deberia ser inmediato, saltar una alerta
de un estado pendiente, lo refrescan y todos tan contentos, pero es
lamentable, una pena.
Si hacen el favor de termina de apagar este equipo, ya la pondre yo en
marcha pero no quiero perder el trabajo de tal instancia .
Gracias por todo.
__________________________________________________________________________________________
You can get more information about our cookies and privacy policies on the following links:
- http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy
- http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE
Fiware-lab-help mailing list
Fiware-lab-help@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Florencio Valladolid <florencio.valladolid@gmail.com>]
FIWARE Chapter:
FIWARE GEri:
Status: In Progress
---------------------
This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
Spain2 node is running again.
Sorry for the inconveniences,
Best regards,
José Ignacio
The issue has been emailed:
HELP-14025) [Fiware-lab-help] estado actual instancia dragon es apagando por favor solucionen apagenla de una vez *Dear user,
I assume that you are working in Spain2 node. We have a problem with our Datacenter and we are working to recover the service as soon as possible.
Could you give us the ID of the VM together with your user account in order to check it after recovering of our datacenter?
Best regards and sorry for the inconvenience.
From FIWARE JIRA - Main Help Desk ----
-------------------------------------------------------------------------------
Comments:
------------------------
Issue id:
HELP-14025Description:
good morning, as a systems technician that I understand that it means to
access by ssh, I have more than 3 days without access to the instance by
ssh.
name instance:
"dragon"
current state "turning off"
in
https://cloud.lab.fiware.org/project/instances/
Apparently these states do not review who should give a minimum of
support in this portal, and this should be immediate, jump an alert of a
pending status, refreshed and all so happy, but it is unfortunate, a pity.
If you do the favor of turning off this equipment, I'll put it in motion
but I do not want to lose the job of that instance.
Thanks for everything.
.-...................................
En español. idioma natal.
Buenos dias, como tecnico de sistemas que entiendo que supone acceder
por ssh, llevo mas de 3 dias sin acceso a la instancia por ssh.
name instancia:
"dragon"
actual estado "apagando"
en
https://cloud.lab.fiware.org/project/instances/
Por lo visto no revisan estos estados quienes deberian dar un minimo de
soporte en este portal, y esto deberia ser inmediato, saltar una alerta
de un estado pendiente, lo refrescan y todos tan contentos, pero es
lamentable, una pena.
Si hacen el favor de termina de apagar este equipo, ya la pondre yo en
marcha pero no quiero perder el trabajo de tal instancia .
Gracias por todo.
__________________________________________________________________________________________
You can get more information about our cookies and privacy policies on the following links:
Fiware-lab-help mailing list
Fiware-lab-help@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Florencio Valladolid <florencio.valladolid@gmail.com>]
FIWARE Chapter:
FIWARE GEri:
Status: Open
---------------------
This email was generated by FIWARE JIRA following an email received into the Main Help Desk.