Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

Comment by bcanitrot@carsa.es :

Hello Ignacio, good afternoon.

First of all, thank you very much for your indications.

I´ve done what you told me to do and this is what happened (Sorry I can´t attach images, it´s not permitted)

I connected with Putty, introduce my password and...(I´ve copied the screen text) ->

login as: ubuntu

##################################################################################
NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
before using it, and your use will be strictly limited to that indicated in the authorisation.
Unauthorised access to this system or improper use of the same is prohibited and
is against the FIWARE Terms & Conditions Policy and the legislation in force. The
use of this system may be monitored.
#################################################################################

Server refused our key

And then, a "Window screen" opens and says:

Putty Fatal Error

Disconnected: No supported authentication methods available
(server sent: publickey)

Could you please help me once more?

Gracias!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: miércoles, 3 de enero de 2018 12:38
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) [Fiware-lab-help] SpagoBI instance (Telnet connection problems)

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail “bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using PUTTY, I´m having problems with the password. The one I´ve always used is “ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

Please, take a look on how to access your VMs using windows in these few slides: https://www.slideshare.net/joseignaciocarretero/how-to-access-you-fiware-lab-instance

Comment by bcanitrot@carsa.es :

Good morning, José Ignacio.

Thank you for the slideshare link.

I´ve taken a look at it and I think I´m doing the correct process. I can stablish the "connection". The problem appears when I try to login. The password is not correct (Error message: "Server refused our key ").

Who should I contact to get it? Is it unique or it will change with each image instance (I mean, if I use Orion, it will have its own password, if I use SpagoBI it will have another...and so on)

Thank you!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: jueves, 4 de enero de 2018 10:13
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) FIWARE.Request.Lab.SpagoBI instance (Telnet connection problems).

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 11:12 AM
------------------
Please, take a look on how to access your VMs using windows in these few slides: https://www.slideshare.net/joseignaciocarretero/how-to-access-you-fiware-lab-instance

FW External User - Yesterday 4:58 PM
------------------
Comment by bcanitrot@carsa.es :

Hello Ignacio, good afternoon.

First of all, thank you very much for your indications.

I´ve done what you told me to do and this is what happened (Sorry I can´t attach images, it´s not permitted)

I connected with Putty, introduce my password and...(I´ve copied the screen text) ->

login as: ubuntu

##################################################################################
NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
before using it, and your use will be strictly limited to that indicated in the authorisation.
Unauthorised access to this system or improper use of the same is prohibited and
is against the FIWARE Terms & Conditions Policy and the legislation in force. The
use of this system may be monitored.
#################################################################################

Server refused our key

And then, a "Window screen" opens and says:

Putty Fatal Error

Disconnected: No supported authentication methods available
(server sent: publickey)

Could you please help me once more?

Gracias!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: miércoles, 3 de enero de 2018 12:38
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) [Fiware-lab-help] SpagoBI instance (Telnet connection problems)

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail “bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using PUTTY, I´m having problems with the password. The one I´ve always used is “ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Yesterday 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail
“bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the
instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using
PUTTY, I´m having problems with the password. The one I´ve always used is
“ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

Spagobi is based on Ubuntu, so the right user is ubuntu.

Best regards,
José Ignacio

Comment by bcanitrot@carsa.es :

Good morning, Jose Ignacio.

I already tried that one (ubuntu) for SpaboBI, and the error message is the one that I sent in the past email.

I´ve just tried again (instance -> "Spago BI", IP address 130.206.118.5...), and now the problem is that I can´t even reach the server: "Time out error"

Please find attached several screenshots of what I´m doing and what´s happening.

Thank you,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: lunes, 8 de enero de 2018 7:35
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) FIWARE.Request.Lab.SpagoBI instance (Telnet connection problems).

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 8:34 AM
------------------
Spagobi is based on Ubuntu, so the right user is ubuntu.

Best regards,
José Ignacio

FW External User - Thursday 12:27 PM
------------------
Comment by bcanitrot@carsa.es :

Good morning, José Ignacio.

Thank you for the slideshare link.

I´ve taken a look at it and I think I´m doing the correct process. I can stablish the "connection". The problem appears when I try to login. The password is not correct (Error message: "Server refused our key ").

Who should I contact to get it? Is it unique or it will change with each image instance (I mean, if I use Orion, it will have its own password, if I use SpagoBI it will have another...and so on)

Thank you!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: jueves, 4 de enero de 2018 10:13
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) FIWARE.Request.Lab.SpagoBI instance (Telnet connection problems).

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 11:12 AM
------------------
Please, take a look on how to access your VMs using windows in these few slides: https://www.slideshare.net/joseignaciocarretero/how-to-access-you-fiware-lab-instance

FW External User - Yesterday 4:58 PM
------------------
Comment by bcanitrot@carsa.es :

Hello Ignacio, good afternoon.

First of all, thank you very much for your indications.

I´ve done what you told me to do and this is what happened (Sorry I can´t attach images, it´s not permitted)

I connected with Putty, introduce my password and...(I´ve copied the screen text) ->

login as: ubuntu

##################################################################################
NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
before using it, and your use will be strictly limited to that indicated in the authorisation.
Unauthorised access to this system or improper use of the same is prohibited and
is against the FIWARE Terms & Conditions Policy and the legislation in force. The
use of this system may be monitored.
#################################################################################

Server refused our key

And then, a "Window screen" opens and says:

Putty Fatal Error

Disconnected: No supported authentication methods available
(server sent: publickey)

Could you please help me once more?

Gracias!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: miércoles, 3 de enero de 2018 12:38
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) [Fiware-lab-help] SpagoBI instance (Telnet connection problems)

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail “bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using PUTTY, I´m having problems with the password. The one I´ve always used is “ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Yesterday 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail
“bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the
instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using
PUTTY, I´m having problems with the password. The one I´ve always used is
“ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Thursday 11:12 AM
------------------
Please, take a look on how to access your VMs using windows in these few slides: https://www.slideshare.net/joseignaciocarretero/how-to-access-you-fiware-lab-instance

FW External User - Wednesday 4:58 PM
------------------
Comment by bcanitrot@carsa.es :

Hello Ignacio, good afternoon.

First of all, thank you very much for your indications.

I´ve done what you told me to do and this is what happened (Sorry I can´t attach images, it´s not permitted)

I connected with Putty, introduce my password and...(I´ve copied the screen text) ->

login as: ubuntu

##################################################################################
NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
before using it, and your use will be strictly limited to that indicated in the authorisation.
Unauthorised access to this system or improper use of the same is prohibited and
is against the FIWARE Terms & Conditions Policy and the legislation in force. The
use of this system may be monitored.
#################################################################################

Server refused our key

And then, a "Window screen" opens and says:

Putty Fatal Error

Disconnected: No supported authentication methods available
(server sent: publickey)

Could you please help me once more?

Gracias!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: miércoles, 3 de enero de 2018 12:38
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) [Fiware-lab-help] SpagoBI instance (Telnet connection problems)

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail “bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using PUTTY, I´m having problems with the password. The one I´ve always used is “ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Wednesday 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail
“bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the
instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using
PUTTY, I´m having problems with the password. The one I´ve always used is
“ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

Dear Belén,

The VM has assigned the 'default' security group. The rules of that security group are none, so every port is closed. However, you could try to assign either of the security groups spagoBI_16oct or spago_bi_3ene to that virtual host so port 22 and port 8080 could be opened.

Best regards,
José Ignacio.

Comment by bcanitrot@carsa.es :

Hello, Jose Ignacio (and thank you once more for your help)

I´ve done what you told me (I added ports 22 and 8080 as "new rules" in the "default" security group). Now I can connect, but again, when I introduce the password "ubuntu" an error appears

login as: ubuntu

1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. 1. NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
                                                                                                                                                                                                                                                      before using it, and your use will be strictly limited to that indicated in the authorisation.
                                                                                                                                                                                                                                                      Unauthorised access to this system or improper use of the same is prohibited and
                                                                                                                                                                                                                                                      is against the FIWARE Terms & Conditions Policy and the legislation in force. The use of this system
                                                                                                                                                                                                                                                      may be monitored.
                                                                                                                                                                                                                                                      #################################################################################
                                                                                                                                                                                                                                                      Server refused our key

Any idea? Thank you!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: lunes, 8 de enero de 2018 15:12
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) FIWARE.Request.Lab.SpagoBI instance (Telnet connection problems).

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 4:11 PM
------------------
Dear Belén,

The VM has assigned the 'default' security group. The rules of that security group are none, so every port is closed. However, you could try to assign either of the security groups spagoBI_16oct or spago_bi_3ene to that virtual host so port 22 and port 8080 could be opened.

Best regards,
José Ignacio.

FW External User - Today 2:09 PM
------------------
Comment by bcanitrot@carsa.es :

Good morning, Jose Ignacio.

I already tried that one (ubuntu) for SpaboBI, and the error message is the one that I sent in the past email.

I´ve just tried again (instance -> "Spago BI", IP address 130.206.118.5...), and now the problem is that I can´t even reach the server: "Time out error"

Please find attached several screenshots of what I´m doing and what´s happening.

Thank you,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: lunes, 8 de enero de 2018 7:35
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) FIWARE.Request.Lab.SpagoBI instance (Telnet connection problems).

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 8:34 AM
------------------
Spagobi is based on Ubuntu, so the right user is ubuntu.

Best regards,
José Ignacio

FW External User - Thursday 12:27 PM
------------------
Comment by bcanitrot@carsa.es :

Good morning, José Ignacio.

Thank you for the slideshare link.

I´ve taken a look at it and I think I´m doing the correct process. I can stablish the "connection". The problem appears when I try to login. The password is not correct (Error message: "Server refused our key ").

Who should I contact to get it? Is it unique or it will change with each image instance (I mean, if I use Orion, it will have its own password, if I use SpagoBI it will have another...and so on)

Thank you!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: jueves, 4 de enero de 2018 10:13
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) FIWARE.Request.Lab.SpagoBI instance (Telnet connection problems).

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 11:12 AM
------------------
Please, take a look on how to access your VMs using windows in these few slides: https://www.slideshare.net/joseignaciocarretero/how-to-access-you-fiware-lab-instance

FW External User - Yesterday 4:58 PM
------------------
Comment by bcanitrot@carsa.es :

Hello Ignacio, good afternoon.

First of all, thank you very much for your indications.

I´ve done what you told me to do and this is what happened (Sorry I can´t attach images, it´s not permitted)

I connected with Putty, introduce my password and...(I´ve copied the screen text) ->

login as: ubuntu

##################################################################################
NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
before using it, and your use will be strictly limited to that indicated in the authorisation.
Unauthorised access to this system or improper use of the same is prohibited and
is against the FIWARE Terms & Conditions Policy and the legislation in force. The
use of this system may be monitored.
#################################################################################

Server refused our key

And then, a "Window screen" opens and says:

Putty Fatal Error

Disconnected: No supported authentication methods available
(server sent: publickey)

Could you please help me once more?

Gracias!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: miércoles, 3 de enero de 2018 12:38
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) [Fiware-lab-help] SpagoBI instance (Telnet connection problems)

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail “bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using PUTTY, I´m having problems with the password. The one I´ve always used is “ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Yesterday 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail
“bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the
instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using
PUTTY, I´m having problems with the password. The one I´ve always used is
“ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Thursday 11:12 AM
------------------
Please, take a look on how to access your VMs using windows in these few slides: https://www.slideshare.net/joseignaciocarretero/how-to-access-you-fiware-lab-instance

FW External User - Wednesday 4:58 PM
------------------
Comment by bcanitrot@carsa.es :

Hello Ignacio, good afternoon.

First of all, thank you very much for your indications.

I´ve done what you told me to do and this is what happened (Sorry I can´t attach images, it´s not permitted)

I connected with Putty, introduce my password and...(I´ve copied the screen text) ->

login as: ubuntu

##################################################################################
NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
before using it, and your use will be strictly limited to that indicated in the authorisation.
Unauthorised access to this system or improper use of the same is prohibited and
is against the FIWARE Terms & Conditions Policy and the legislation in force. The
use of this system may be monitored.
#################################################################################

Server refused our key

And then, a "Window screen" opens and says:

Putty Fatal Error

Disconnected: No supported authentication methods available
(server sent: publickey)

Could you please help me once more?

Gracias!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: miércoles, 3 de enero de 2018 12:38
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) [Fiware-lab-help] SpagoBI instance (Telnet connection problems)

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail “bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using PUTTY, I´m having problems with the password. The one I´ve always used is “ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Wednesday 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail
“bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the
instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using
PUTTY, I´m having problems with the password. The one I´ve always used is
“ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Today 8:34 AM
------------------
Spagobi is based on Ubuntu, so the right user is ubuntu.

Best regards,
José Ignacio

FW External User - Thursday 12:27 PM
------------------
Comment by bcanitrot@carsa.es :

Good morning, José Ignacio.

Thank you for the slideshare link.

I´ve taken a look at it and I think I´m doing the correct process. I can stablish the "connection". The problem appears when I try to login. The password is not correct (Error message: "Server refused our key ").

Who should I contact to get it? Is it unique or it will change with each image instance (I mean, if I use Orion, it will have its own password, if I use SpagoBI it will have another...and so on)

Thank you!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: jueves, 4 de enero de 2018 10:13
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) FIWARE.Request.Lab.SpagoBI instance (Telnet connection problems).

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 11:12 AM
------------------
Please, take a look on how to access your VMs using windows in these few slides: https://www.slideshare.net/joseignaciocarretero/how-to-access-you-fiware-lab-instance

FW External User - Yesterday 4:58 PM
------------------
Comment by bcanitrot@carsa.es :

Hello Ignacio, good afternoon.

First of all, thank you very much for your indications.

I´ve done what you told me to do and this is what happened (Sorry I can´t attach images, it´s not permitted)

I connected with Putty, introduce my password and...(I´ve copied the screen text) ->

login as: ubuntu

##################################################################################
NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
before using it, and your use will be strictly limited to that indicated in the authorisation.
Unauthorised access to this system or improper use of the same is prohibited and
is against the FIWARE Terms & Conditions Policy and the legislation in force. The
use of this system may be monitored.
#################################################################################

Server refused our key

And then, a "Window screen" opens and says:

Putty Fatal Error

Disconnected: No supported authentication methods available
(server sent: publickey)

Could you please help me once more?

Gracias!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: miércoles, 3 de enero de 2018 12:38
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) [Fiware-lab-help] SpagoBI instance (Telnet connection problems)

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail “bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using PUTTY, I´m having problems with the password. The one I´ve always used is “ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Yesterday 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail
“bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the
instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using
PUTTY, I´m having problems with the password. The one I´ve always used is
“ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Thursday 11:12 AM
------------------
Please, take a look on how to access your VMs using windows in these few slides: https://www.slideshare.net/joseignaciocarretero/how-to-access-you-fiware-lab-instance

FW External User - Wednesday 4:58 PM
------------------
Comment by bcanitrot@carsa.es :

Hello Ignacio, good afternoon.

First of all, thank you very much for your indications.

I´ve done what you told me to do and this is what happened (Sorry I can´t attach images, it´s not permitted)

I connected with Putty, introduce my password and...(I´ve copied the screen text) ->

login as: ubuntu

##################################################################################
NOTE: You have accessed a system owned by FIWARE Lab. You must have authorisation
before using it, and your use will be strictly limited to that indicated in the authorisation.
Unauthorised access to this system or improper use of the same is prohibited and
is against the FIWARE Terms & Conditions Policy and the legislation in force. The
use of this system may be monitored.
#################################################################################

Server refused our key

And then, a "Window screen" opens and says:

Putty Fatal Error

Disconnected: No supported authentication methods available
(server sent: publickey)

Could you please help me once more?

Gracias!

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15
e-mail: bcanitrot@carsa.es
www.carsa.es

----Mensaje original----
De: Help-Desk jira-help-desk@jira.fiware.org
Enviado el: miércoles, 3 de enero de 2018 12:38
Para: bcanitrot@carsa.es
Asunto: [FIWARE-JIRA] (HELP-13092) [Fiware-lab-help] SpagoBI instance (Telnet connection problems)

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

José Ignacio Carretero Guarde - Today 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail “bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using PUTTY, I´m having problems with the password. The one I´ve always used is “ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

José Ignacio Carretero Guarde - Wednesday 1:37 PM
------------------
Dear Belén,

Sorry, but you are trying to connect 130.206.112.3 — That host doesn't belong to you. In fact that host belong to the infrastructure. — You shoud try using your VM wich is (according to your attachments 130.206.118.5).

Best regards,
José Ignacio

------------------------
Issue id: HELP-13092
Description:
Good mornig,

I´m a FiwareLab Cloud User (“belenc”, associated to the mail
“bcanitrot@carsa.es”). I´m having problems with a SpagoBI instance.

I´ve created, configured (security group, key pair, etc.) and launched the
instance -> OK. I´ve associated the floating IP to the fixed one.

When I try to connect to the virtual machine of the deployed instance using
PUTTY, I´m having problems with the password. The one I´ve always used is
“ubuntu”, but it does not work (I´ve also tried with “centos”…)

Could you help me, please?

Thank you in advance,

Belén

Belén Canitrot
Innovation and Technology Consultant

Santiago Cuadrado 30
38006 Santa Cruz de Tenerife
(+34) 922 27 58 15

e-mail: <bcanitrot@carsa.es> bcanitrot@carsa.es
www.carsa.es

Dear Belén,

The first day talking about this ticket you show me some pictures (attachements) where you configured the key_pair of your putty with a name like 'C:\Users\Maxim\Desktop\test2_b.ppk'. However, you have 4 active key_pairs and you've had another 15 key_pairs which you have already deleted in the system. The one you must use is one you named t3 — That's the only one that will work. All other keys will be naturally refused.

Regards,
José Ignacio