We had one outage in one of our datacenters. It is solved now. Maybe you should try to start it again. Maybe you'll need to try to do a hard reboot if a soft reboot doesn't work.

Sorry for the inconveniences.

Best regards,
José Ignacio

Comment by florencio.valladolid@gmail.com :

El 12/12/2017 a las 13:41, Help-Desk escribió:
>
> >From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> José Ignacio Carretero Guarde - Today 1:40 PM
> ------------------
> We had one outage in one of our datacenters. It is solved now. Maybe you should try to start it again. Maybe you'll need to try to do a hard reboot if a soft reboot doesn't work.
>
> Sorry for the inconveniences.
>
> Best regards,
> José Ignacio
>
> ------------------------
> Issue id: HELP-13040
> Description:
> Good morning, it seems to be dropped the attention of requests like
> access to the instance by ssh, and ports ej 80
>
> can attend-me, I have left in the only possible access by cloud, the
> request to turn off the instance, I wanted to turn it on but it has been
> blocked without continuing.
>  I non can  turn it on, and I would like to access to manage it or
> visit my web development page. I would appreciate a quick solution to
> continue with my projects. Sincerely Florencio
>
> fiware account:
>
> nacs4k@hotmail.com
>
> If it is not the proper procedure to manage incidents, I would
> appreciate giving me a contact and the indication to solve the current
> problem or any other that may arise in the future
>
>
>
>

It seems your VM is accesible via SSH. It seems the VM is working again.

Best regards,
José Ignacio

Comment by jira-help-desk@jira.fiware.org :

Spam detection software, running on the system "fiware-forge-01", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
the administrator of that system for details.

Content preview: [ https://jira.fiware.org/browse/HELP-13040?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
] FW External User updated HELP-13040: > [Fiware-general-help] [SPAM] [FIWARE-JIRA]
(HELP-13082) [SPAM] Website Job Application > > > Key: HELP-13040 > URL:
https://jira.fiware.org/browse/HELP-13040 > Project: Help-Desk > Issue Type:
extRequest > Reporter: FW External User > Attachments: [FIWARE-JIRA] (HELP-13082)
[Fiware-general-help] [SPAM] Website Job Application > > > Spam detection
software, running on the system "fiware-forge-01", has > identified this
incoming email as possible spam. The original message > has been attached
to this so you can view it (if it isn't spam) or label > similar future email.
If you have any questions, see > the administrator of that system for details.
> Content preview: [ https://jira.fiware.org/browse/HELP-13082?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
> ] FW External User updated HELP-13082: Attachment: [FIWARE-JIRA] (HELP-12877)
> [Fiware-general-help] [SPAM] [FIWARE-JIRA] (HELP-13082) [SPAM] Website
Job > Application [...] > Content analysis details: (6.1 points, 4.5 required)
> pts rule name description > ---- > 1.7 URIBL_BLACK Contains an URL listed
in the URIBL blacklist > [URIs: latedeliver.com] > 2.5 URIBL_DBL_SPAM Contains
a spam URL listed in the DBL blocklist > [URIs: latedeliver.com] > 0.0 FSL_HELO_NON_FQDN_1
FSL_HELO_NON_FQDN_1 > 3.8 HELO_LOCALHOST HELO_LOCALHOST > -1.9 BAYES_00 BODY:
Bayes spam probability is 0 to 1% > [score: 0.0000] > > You can get more
information about our cookies and privacy policies on the following links:
> - http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy
> - http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE
> Fiware-general-help mailing list > Fiware-general-help@lists.fiware.org
> [...]

Content analysis details: (6.9 points, 4.5 required)

pts rule name description
---- ---------------------- --------------------------------------------------
1.7 URIBL_BLACK Contains an URL listed in the URIBL blacklist
[URIs: latedeliver.com]
2.5 URIBL_DBL_SPAM Contains a spam URL listed in the DBL blocklist
[URIs: latedeliver.com]
0.0 FSL_HELO_NON_FQDN_1 FSL_HELO_NON_FQDN_1
3.8 HELO_LOCALHOST HELO_LOCALHOST
-1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
[score: 0.0000]
0.8 RDNS_NONE Delivered to internal network by a host with no rDNS