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  1. Help-Desk
  2. HELP-13024

FIWARE.Request.Lab.Spain.Console access to instances.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello:

          I have tried to assign a floating ip address to my project but it
          seems the pool is exhausted and I haven´t been able to do it. In order to
          progress I have tried to log through console but the system is asking me
          for username/password. Investigating in google I think console access is
          totally disabled but i want to check with you if this is the case. My
          instance runs the following image orion-psb-image-R5.4

          If neither I can assign a floating ip address nor I can use
          console, is there anyway to connect to the instance?

          Regards,
          Mario.

          –
          Mario Camuñas Quilon
          Senior Pre-Sales IT Consultant
          Phone: +34 609 949 525
          Mail: mariocq77@gmail.com
          Linkedin; http://www.linkedin.com/in/mariocamunas

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          [Created via e-mail received from: Mario Camunas <mariocq77@gmail.com>]

            Activity

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            jicg José Ignacio Carretero Guarde added a comment -

            You can't access the console because there is no password for any user. So, you can't access using the console. About your floating IP, this ticket is the same as https://jira.fiware.org/browse/HELP-13023

            I'm assigning this ticket to Brittany node administrators.

            Best regards,
            José Ignacio

            Show
            jicg José Ignacio Carretero Guarde added a comment - You can't access the console because there is no password for any user. So, you can't access using the console. About your floating IP, this ticket is the same as https://jira.fiware.org/browse/HELP-13023 I'm assigning this ticket to Brittany node administrators. Best regards, José Ignacio
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            fw.ext.user FW External User added a comment - - edited

            Comment by nbeauchamp@images-et-reseaux.com :

            Dear Mario,

            Can you please inform us who give you access to Brittany node and your FLUA ticket number, to be able to resolve your issue.

            Cordialement,
            Nicolas Beauchamp
            Fiware-Lab/ Brittany Region
            Support Engineer

            Show
            fw.ext.user FW External User added a comment - - edited Comment by nbeauchamp@images-et-reseaux.com : Dear Mario, Can you please inform us who give you access to Brittany node and your FLUA ticket number, to be able to resolve your issue. Cordialement, Nicolas Beauchamp Fiware-Lab/ Brittany Region Support Engineer
            Hide
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            fw.ext.user FW External User added a comment -

            Comment by mariocq77@gmail.com :

            Hello:

            I am sorry but I dont have answer for both questions:

            a) I dont know who give me access to brittany node. I selected the
            region when creating my account and later I received an email from (

            noanswer@admtools.lab.fiware.org ).

            b) I dont know what you mean by FLUA. when I opened the ticket in
            Service Desk tool I received the following ticket number for this issue
            HELP-13023.

            Regards,
            Mario.

            2017-12-07 10:55 GMT+01:00 Help-Desk <jira-help-desk@jira.fiware.org>:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by mariocq77@gmail.com : Hello: I am sorry but I dont have answer for both questions: a) I dont know who give me access to brittany node. I selected the region when creating my account and later I received an email from ( noanswer@admtools.lab.fiware.org ). b) I dont know what you mean by FLUA. when I opened the ticket in Service Desk tool I received the following ticket number for this issue HELP-13023 . Regards, Mario. 2017-12-07 10:55 GMT+01:00 Help-Desk <jira-help-desk@jira.fiware.org>: > >
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            jicg José Ignacio Carretero Guarde added a comment -

            I changed your region to Spain2 region.

            Sorry for the misunderstanding.

            Best regards,
            José Ignacio

            Show
            jicg José Ignacio Carretero Guarde added a comment - I changed your region to Spain2 region. Sorry for the misunderstanding. Best regards, José Ignacio

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: